Showing results for tags 'bournemouth'.
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Looking for advice on how too take this forward please. Booked (4) rooms for 4 nights over Xmas 2013 at the Ocean View, Booked through Harry Shaw, (although we made our own way down in own cars) We were 4 carers looking after 4 adults with learning difficulties. For the whole 4 days and nights, 3 of the rooms had no heating, and all 4 rooms no hot water, so no shower or bath, guests were having too virtually hand wash with water from kettles. Constant complaints too hotel were met with, nothing going too get done until 27th Dec (day of leaving) Every meal was completely ruined by having too eat in a room with no heating, was cold and uncomfortable. More complaints too hotel, not interested, told too take it up with Harry Shaw. Have done so some 2 weeks ago now and having the run around from them, waiting too hear from Hotel etc... Customers services off sick, etc.. We paid £350 per person for 4 nights. 23rd thru 26th. Am looking for advice on what too do now, and what should we be asking for as regards redress... Thanks for taking time too read. scouse.
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