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Blocked drain in the back garden through which the kitchen and utility room drain, (thankfully no toilets). Local company diagnose a collapsed drain and quote ~£600 for digging it up and replacing it We got Swiftcover involved to see if we are covered. They send their approved people around who provide the same diagnosis (with cameras and wotnot) and confirm we are covered - pay them the excess of £350 and they'll come round and sort it out, taking up the rest of the bill with the insurance company. So far so smooth. Only when the two chaps turn up to do the work, they discover the initial diagnosis to be at fault, and that it was a simple blockage. In less than an hour, they had cleared it and were on their way. Now we find the company has charged their "half day rate" of £400+vat to Swiftcover. We aren't suggesting any impropriety on the mis-diagnosis - but it's a bitter pill to pay £350 for two blokes to do a simple job in less than an hour. We're taking it up with Swiftcover today but I'd be interested in any comments?
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262 Uxbridge Road, Hatch End
England
HA5 4HS