Jump to content

Showing results for tags 'bauer'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • The Consumer Forums: The Mall
    • Welcome to the Consumer Forums
    • FAQs
    • Forum Rules - Please read before posting
    • Consumer Forums website - Post Your Questions & Suggestions about this site
    • Helpful Organisations
    • The Bear Garden – for off-topic chat
  • CAG Community centre
    • CAG Community Centre Subforums:-
  • Consumer TV/Radio Listings
    • Consumer TV and Radio Listings
  • CAG Library - Please register
    • CAG library Subforums
  • Banks, Loans & Credit
    • Bank and Finance Subforums:
    • Other Institutions
  • Retail and Non-retail Goods and Services
    • Non-Retail subforums
    • Retail Subforums
  • Work, Social and Community
    • Work, Social and Community Subforums:
  • Debt problems - including homes/ mortgages, PayDay Loans
    • Debt subforums:
    • PayDay loan and other Short Term Loans subforum:
  • Motoring
    • Motoring subforums
  • Legal Forums
    • Legal Issues subforums

Categories

  • News from the National Consumer Service
  • News from the Web

Blogs

  • A Say in the Life of .....
  • Debt Diaries

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


Location

Found 1 result

  1. I need help in a possibly issue I have with Empire Magazine. Just over 3 months ago, I was called up out of the blue by Bauer Consumer group. They offered me a bunch of subscriptions for magazines, based on some advertising I'd apparently agreed to. I only ever agree to advertising if it's with a company I trust, and never allow 3rd party. When the lady on the phone began to list off the magazines, I recognised who they were. It was from a website where I'd entered a bunch of competitions, and even won a couple. I was offered 3 months of Empire Magazine for just £1. I explained there was no point, because I cant afford the £35 payment at the end of it. She told me not to worry, it's just £1, I can cancel at anytime, and that I should do it as soon as issue 1 arrives to make sure. Issue 1 arrived, I phoned, I cancelled it, I asked her to double check. She did. It was cancelled. Woke up this morning, checked my bank due to it being a day when most of my bills go out (everything leaves on the 26th generally, except a few small ones) and was shocked to see my bank £10 in red, and 1 payment had been cancelled. It was then that I noticed the £35 payment to BAUER CONSUMER MED. I've explained what happened to my bank, and they've told if I can get it refunded in 5 days, they wont charge me for going over my set limit which was nice of them. The company whose payment I missed wasn't so kind, and they've charged me an extra £6 because I wont be able to pay them now until next Monday. I phoned BAUER CONSUMER MED up as soon as I'd explained the situation to my bank and the people I missed paying, hoping for a quick resolution. Turns out that there is no record of my phone call when issue 1 arrived. Since I've not had an issue on the subscription yet, I asked can it be cancelled now. Yes it can, but I can't have the £35 back because I paid it and they don't offer a refund unless in an extreme case. They told me they could send me a different magazine from their range instead, but I can't be refunded. I've asked to speak to their manager, who said the accounts team would list to call that is on record (the first one) as it was a trainee and her call was recorded. If I ask her to cancel it on that call, they will refund me. However, I know I don't ask her on that call, because she told me to call after issue 1 to do it. We talked about cancellation, but I never asked to cancel, because technically there was nothing to cancel. Is there anyone out there (on here) who knows whether what they're doing is legal or not. Like I said, I've received nothing from them so far regarding issues on the £35 subscription and I definitely did phone to cancel it (I'm always quick to do anything like that, my budget is kept very tight and constantly checked) Thanks for any help.
×
×
  • Create New...