We have recently purchased 2 bathroom suites from Bathstore for our house. Afterlooking at other suppliers, we opted to choose Bathstore because of the qualityof products on show in their showroom and the Bathstore "promises"they have posted around the store and on their website (a selection of whichcan be seen below). Both the main bathroom and the en-suite bathrooms were fitted by professional tradesmen who had previously worked on other projectsaround our home. The shower screen in the en-suite bathroom was fitted with a new bi-folddoor but it will not open or close correctly without an unreasonable amount offorce. The door closes with a loud bang, not the sort of noise one likes tohear from large panels of glass. Once inside the shower unit, the door needs tobe opened, again with excessive force using the fitted handle which is already becoming loose after just 3weeks of use. We contacted Bathstore to inform them of this issue and we wereimmediately told that people from the store were not insured to come and assessthe situation. Eventually, they did send out a senior member of staff (a guycalled John who incidentally designed and created the order for the bathrooms) and anewly promoted store manager. We arranged the tradesman who fitted thebathrooms to attend this inspection so that he could answer any questions thatBathstore may have regarding the installation. John said at the time of the inspection that there didn't appear to beany issues regarding the installation and he had no questions for the fitter. He alsochecked, several times that the enclosure opening where the screen is fitted waswide enough to meet the technical specification of 850mm. He thoroughlyinspected the door from the outside and from within the shower enclosure anddid agree with us that the door was very tight and he hadn’t seen one operate like thatbefore. It was suggested to him that he had opened and closed the doors morethan 40 times during this inspection and that the bi-fold door was not becomingany easier to open/close during use. John said he would contact the technicalteam to discuss this issue and get back to us. The response from Bathstore Technical was that the door was “within the technical specification”,which we strongly dispute. We were told that we had two choices neither ofwhich are acceptable in the circumstances: 1, Replacement of exactly the same panel but, WE WOULD HAVE TO TAKE THERISK of it not fitting correctly again and no further remediation would beoffered by Bathstore if this was the case. 2.An alternative fully hinged opening door, however, this is not anoption. A large opening door isn't feasible in such a small room. Atlas Bi-Fold Door Bathstore Technical Spec: Adjustment range (mm) 850-900 recess ActualShower enclosure opening 851mm - This is within the technical specification We are obviously very disappointed not just with the bathroom beingincomplete but Bathstore seemingly going against all the 'Promises' they makein store and on their websites about wanting the customer to be happy and satisfied. A full refundof £369.27 has been requested by email to the store manager and this has now been refused. We paid for all the Bathstore products with Credit Card Can anyone please advise next steps in achieving our objective of a fullrefund from Bathstore for the shower screen. Quotes from Bathstore Showroom and/orWebsite: · "With172 stores nationwide, we are on your doorstep and ready to help you achieveyour dream bathroom. We offer a personalised, face-to-face service which meanswe are with you every step of the way, from inspiration to installation andbeyond." · "Wewill only be happy if you’re happy" · "Serviceby design is our promise to help make your dream bathroom easy, from design toinstallation and beyond". · "Ourstore teams are trained to offer the best service possible and we follow up onevery installation to make sure you're completely satisfied." · "Wewant you to have complete peace of mind before, during, and long after you’vechosen Bathstore." · "Bathroomsthat stay perfect, guaranteed." · "AllBathstore products are engineered & manufactured to exactingstandards" · "Relax.You're in expert hands."