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  1. Very silly situation. Years ago had a good business, took out a loan to help grow, but down the line a big client failed to pay and the business suffered and closed. The loan - unfortunately - was secured against property. And even more unfortunately the interest rate was super high - almost 8% above base. To cut to the chase - 7 years have passed and I paid hardly anything - because I was simply surviving not earning enough to pay a huge monthly amount. Barclays never sent any statements. The original amount has just grown and grown. And Barclays haven't recalled the debt as it is secured against the property. I now find myself in a situation where the original debt has increased by 50%. I am not working. The property concerned is a semi-rental but the rentals only just about cover the mortgage - there is nothing much spare. I would like to clear this ever increasing debt. It was huge 7 years ago; it is humungous now. I just don't know how to go about beginning to discuss the situation with them. I have tried. They initially said they would be open to some kind of settlement, but not below where it stood 12 months ago. I was kind of wanting to re-finance with someone else at a better rate. With rates at .5% I was thinking that may be possible. But to even agree to any kind of debt clearance they want financial statements filled in etc And I don't even want to go down that route as my mortgage is with Barclays (Wlwich) too. And I don't want them to get nervous about the property security... In preliminary discussions they said they would want to discuss the mortgage with W.... especially if there was a problem paying the mortgage I am considering re-mortgaging with a different lender to clear both debts - so really don't want any negative vibes from Barclays or W. I probably sound very vague, but am always unsure if Barc reads these forums so I don't want to say too much in case.... Any advice on how to deal with this. I am so stressed by it.
  2. Hi I have had a Barclays Bank Account for my business for nearly 3 years I stopped using this account about 2 1/2 years ago due to a row over charges. This week after all this time Barclays have written to me demanding the outstanding balance within 28 days or face action. Before I contact Barclays to discuss the issue I need some help because I am going to ask for the return of my charges which some months were as high as £500 for returned or cleared charged items, I read about somebody wining a case for return of charges bases on the fairness of them can anybody tell me the details and if the case is still on going.
  3. Hi guys, i have a BPF fixed sum loan agreement which was taken out for purchase of an ex demo car from Hippo Car Leasing. The agreement is in my mothers name due to her having better credit than me, The problem is, i now want to sell the car and believe that under Fixed Sum Loan agreements, it shouldn't be secured against the car but a personal loan. I have HPI'd the car, and finance is showing on the car? I do not want to trade it in at a dealer, as it will have negative equity of around 3-4k as the mileage ive used is quite a bit more than normal. Basically what im asking is, can Barclay's add the car to the HPI register legally, as they have, and do i have any rights in asking them to the remove the HPI marker allowing me to sell the vehicle privately? Have attached the Loan agreement which we signed. Hope to hear from anyone with help.
  4. Saturday purchased car via right car supermarket sold as a 1.4 fiesta advised it was a cheap insurance car also cheap tax. on talking with my insurers they told me the car I was registering was in fact a 1.6 fiesta the insurance on this vehicle would not be lower.contacted the company asked for an explanation they said they could not give me one as I had been told the correct details and told the insurance company the wrong ones as the finance for the car was completed nothing they could do. So I must pick the car upon Thursday as arranged. telling them that the details I gave my insurers was written down by themselves on a company card stated they was busy would have to ring me back on Monday.we bought the car on the idea it would reduce our tax also our insurance make motoring a bit cheaper.also doubts over the credibility of the car also the company. where do I stand on this one please additional details Make and model: FORD FIESTA DIESEL HATCHBACK (2008-2012) Registration number: xxxxx Serial or chassis number: xxxxx Date of registration: 25/03/2011 00:00:00 Cash price. £7,717.80 (This is the total cash price of the goods or services.)
  5. Hi - here's hoping!!! I have a current account with Barclays bank (BB) which has an £2000+ overdraft which is always being used to the limit. It only gets reduced for a couple of days when we get paid. What is happening now with their new charges for every day the account is in overdraft is that my monthly fee has more or less doubled. I just used to pay interest on the OD which was about £40 now its around £80/90, which I feel is very unfair. I did contact them to ask about a refund (as you previous helped be get the charges back, saying that I felt it was unfair and did not cost them that much) but now they are saying they cannot. I know the only solution is to not have an OD but unfortunately that is not going to happen for a very very long time or if I win the lottery. Any advice on this. Kind regards Sharon
  6. hi guys, hopefully i can get some help here. i had a 10k loan with Barclay back in 2001 which had ppi on it, at the time i was earning good wages in my job but unfortunately lost it. apparently my ppi wouldn't cover me because of the reason my work finished. therefore i could not pay it and went into arrears (id payed nearly 4k off by this point). i let it go however and ignored their letters for years until a bailiff turned up at my door to which i payed 2k to over the space of 8 months, (credit security ltd) stopped the payments when i heard they were under investigation via watchdog. now that money has apparently vanished into thin air, but that's another problem. its come to my attention that i could get my ppi back on what ive paid but heres the conundrum, i havnt heard from Barclays for years, i have however had 3 different debt collectors afpter me for the loan. but honestly the last letter i received was nearly 3 years ago now. also the debt is no longer showing on my credit file. should i apply to Barclays to get my ppi back on what i paid, or wud this be like kicking a hornets nest and they start chasing me again? any help would be much appreciated
  7. After spending the last 6 months dealing with numerous PPI claims i can now concentrate on reclaiming my Barclays mortgage arrears fee's covering 2004-2012. Will be claiming £880 plus £4,000 restitutionary interest at 24.90%. Will issue claim via CCMCC Salford (room for full POC) Any suggestions / ideas on my POC ?
  8. Received CCA from Barclays, however it is very different to others I received from the same bank. This Loan dates back to 1999, I have already successfully claimed PPI on this. Is this agreement reconstituted? There's no personal detail on the agreement. T&Cs very short. Do they not have to provide signed agreement as per my request? Big question though, can they enforce this agreement? How should I reply? Appreciate if someone can please help me with the reply. Thank you.
  9. Hi all I need advice please my dad had an agreement with barclays partner finance for nearly 3 years cleared it a week ago i noticed from random letters he has racked up a few charges such as failed dd and late payment when he was having some difficulties, my dad has just retired and i am looking to claim some money back for him looking for advice on how i do this i would need a statement off them first with all the detailed charges i know that but what letter do i need any help would be appreciated as my dad has just retired and in ill health at 72 i am doing everything i can to help him as he has worked all his life and never claimed a penny back on anything thanks in advance
  10. I am trying to help a relative with their finances and came across an old Barclays business loan, it was an overdraft converted to a loan, the documents show an insurance premium of about 1300. I assume this is PPI but cant find any policy documents, it is just a summary letter with loan amount plus premium at 16% The loan was settled some years ago when their situation picked up. How do I clarify if this was PPI? and can this be claimed back? and if so how does the interest work? The loan was taken out in about 2000 and paid in full in 2003, but dates need to be confirmed
  11. Earlier today I withdrew some cash from an ATM outside Asda. Except, being a complete numpty, I forgot to actually take the cash! Realised when I got home and phoned the supermarket. No one has handed in the cash to the supermarket. Security bloke was very helpful, I gave him a description of myself and he reviewed the CCTV. He confirmed that I only took my card from the machine, and not any cash, and also that no one else used the machine for a good few minutes. The next person that tried to use it appeared to have some trouble with said machine and then went to the neighbouring one instead. He burned the footage to dvd, so there is a permanent copy of it. I have heard that if you don't take the cash promptly, then the machine sucks it back in? Apparently Asda's ATMs are actually operated by Barclays (who I bank with),. Does anyone know how long Barclays' ATMs wait before sucking the cash back in? I'm praying that's what has happened to me, otherwise, someone else took it, in which case my only hope is to report it to the police. I've checked my online banking and the debit is showing already, but no sign of any credit. I guess that would be either be an on my request thing, or a manual process by the bank anyway? I plan to contact them tomorrow.
  12. Hi friends, I tried to search but most of the template letters are designed towards claiming single payment PPI, especially, for fresh cases. Mine on the other hand were monthly payments and they were stopped by Barclays in 2005. Why? Because, I claimed back some of the money Barclays had been charging me in the name of their Additions fee that I had never opted for. This probably prompted them to also stop my PPI immediately. And yes, I did not know what PPI was all about at that time. Now, I wish to take up claiming back the PPI Bacrlays charged me over a period of 9 years (since 1996 to 2005) My questions .. 1. Can one claim back the PPI they regularly paid some time ago in the past? 2. Do I need to first ask for my policy details, or should I simply write to them that this has come to my notice and was a mis-sale. 3. Is there a template on this site for the first letter I should be sending to the bank? Help me. please Hugs Autumn
  13. Just in case anyone is interested - I had an Additions account from the end of 1998. I was told that this was the account I had to have when I finished my studies and was no longer a student. Unluckily for Barclays, I kept ALL my statements! So when I heard about reclaiming charges, I added it all up and sent in a form. No arguments - they paid me back all the fees plus 8% interest per year, even though the account has been closed for a couple of years. I also sent in a claim for the Overdraft PPI that I was charged for many years. Got that back too! Good luck to anyone else reclaiming. Just thought a success story may be useful to hear
  14. Hello all from this forum, Lets start back from 2012, on september 2012 I was going to complete 14 year living in this country and for the ones who think I am another foreigner trying to reach the easy life, i can assure you that I have done more to the english elderly than a lot who has bourned here and I am very well documented about that. but the matter is not that yet. Two months before I completed the 14 years life in the UK which would give me the right to apply to the ''leave to remain'' the prime minister, Mr Cameron changed the rules of 14 year to twenty two years, but gave the right for the ones close to complete the 14 years, we need to prove our good character and that we lived in this country 14 years or ''close'' uninterrupted and also be able to pass from the test life in the UK which I done, so with all my homework done and a dossier made by myself explain everything I had done in this country during these 14 years and with all photos you can imagine sustaining my claim, it was a matter of time as it couldn't be any better application as far the home office were concerned, so got all together with the solicitor application and I issued two cheques, one of four hundred something for the solicitors fee and another of nine hundred something for the home office fee, my account had all the funds in it just waiting to the cheques to be presented and one day before the closure for the applications to the home office, I had mine sent by my solicitor. After one month got a letter from the home office confirming the receipt of my application and that I should keep waiting until their decision, by this time I had all the monies laying on my account ready to cover the cheques I issued, and then first come the four hundred something cheque cleared without any problem whatsoever and strangely the home office cheque was taking too long to be presented until after a month I got the letter from Barclays stating they had refused to pay my cheque to protect my money as I didn't have a mandatory signature and making things worst the letter from the home office saying that my cheque bounced and my application was not considerate, it was like the impossible happened, i couldn't breath, I couldn't react to that news and after proving the solicitor it was not my fault we agreed to sent the home office another cheque with a explanatory letter from barclays proving i had enough funds on my account and after a couple of months I had my entire application sent back to the solicitor office still saying that my application it was refused because my cheque bounced and that was their final decision and since then my live become a hell, after spending so much with solicitor and having to move due to the home office threat of deportation and many other events related drove me and my partner to contemplate suicide every single day until now, we are suffering from a very bad depression which make us fell really numb for anything and wanting to die, everyday I think about taking my life, it is so bad that I got phobia to answer and make phone calls and also having depraved sleep. So if anyone could help me with some advice I would really appreciate and please believe me, if I had done nothing for this country I would really leave without a question, but apart of learning to love this country I gave my bit for some guys life which really made a difference on their lives and would again and again if needed. Thank you all SM
  15. Hi all some advice needed, last Thursday went to withdraw £350 from my local Barclays at 6am only for the machine to make lots of noise then "Thank You" and the cash draw opened and closed with no cash. The machine then displayed "out of order" so i went along to the next cash point but the £350 had been taken from my account. So at 10am i went into the branch and noticed the cash point was still out of order the cashier told me there was indeed a problem with the cashpoint and the withdrawal should right itself overnight it was not there in the morning so went back in only to be told i should contact my own bank. On doing this i had to answer lots of questions and was then told it would take up to 2 weeks to resolve the matter as they had to contact Barclays and wait for them to reply. Now £350 may be nothing to some but this was my weeks wages and i have bills to pay and shopping to get in my bank say they have to wait for Barclays and Barclays are saying they have to purge ? the cashpoint no one seems to care i have been left with nothing what can i do
  16. Barclays started possession proceedings against me after I lost my job. To save embarrassment at court I sold my house for substantially less than its market value. To add insult to injury Barclays have charged me over £5,000 in early redemption fee. I feel this is draconian and legalised theft. What can I do?
  17. It's been a while since I had to use the advice on this forum, which is a very positive thing! Anyway, I am currently trying to help a relative claim back PPI from Barclays and PBP from Monument. 1. Barclays have replied to state that apparently the relevant box was ticked and so there can be no claim. I reckon there's more than a hint of male bovine excrement about that statement but am unsure how to proceed. Exact wording from the letter is; "Following my investigation I have identified that your application for PPI was submitted by post. This means that at the point of applying for PPI we did not give you any advice." Then goes on to explain all the details that provided eligibility. Basically I am aware that the 'you ticked the box' excuse is being rolled out, but don't know where to go from here. 2. Monument replied that 'without admission of liability' they could offer of a few hundred pounds. Firstly, they seem to have worked this out based on only 3 years data when (I will have to double check) I think the account is much older than that. Secondly, they say "Refunds will only be offered on condition that any monies still owed from the original debt are offset by the refund." - This account is still being paid off and the refund will not offset the full amount - but surely they can't do that!? Also, is 'PBP' just a stinkweed by any other name? It seems like they're trying to use the different term for legal squirming room. So, that's my situation and any advice on how to proceed would be most welcome. Thanks km1988
  18. I meet all the criteria for financial hardship (checked the Moneysavingexpert advice on this) and have been absolutely crippled by Barclays charging me £3 a day or nearly £100 a month on my account since they changed the rules. I have also suffered from charges piling up on my account to form the overdraft that is the basis for those £3 a day charges. I sent them an SAR, got my documents and duly sent off an email to Barclays Head Office following personalized templates from here asking them to stop all further charges and refund me those for the past four and a half years I have been in hardship. They turned me down flat, stating: Under the Lending Code (section 9) and Banking Conduct of Business Sourcebook (Section 5.1.4), Barclays does have a duty to treat customers in financial difficulties positively and sympathetically. Any such obligations on Barclays where financial hardship has been shown are guided by these codes and rules. However, I would advise that neither of these, nor the Banking Code which proceeded them require Barclays to refund charges or suspend the application of them when someone is suffering from financial difficulties. Having reviewed your account I can see that all charges have been applied correctly in accordance with the terms and conditions of your account therefore I would be unable to offer a refund. However, I have arranged for our Financial Assistance team to review your account and they are keen to have a full discussion with you to ascertain you current position including your current income and expenditure. The Financial Assistance would then be in a better position to look at more permanent solutions to your current position and they have several potential solutions that may assist you ; if agreeable I can arrange for a member of our Financial Assistance team to call you at a time which is convenient to you. I'm sure the 'Financial Assistance team' are no such thing... Where do I go from here?
  19. My OH has been successful in reclaiming monthly fees plus interest but bank has refused to pay back any other charges, where the monthly fee amount affected some months being overdrawn and also additional charges added. They have also commented about going to FOS within six months. Is this correct or should she revert and disagree with their comments ? There are quite a few charges been added. Thanks
  20. hi i have been burying my head in the sand over this court case and someone pointed me in the direction of this forum. Some time ago my husband and myself took out a loan for £35k with first plus, we shouldnt have done it as we were in debt already and saw part of it as a way out then by "consolidating" our payments, not realising that by taking this over a 15 year period at 10% APR it would be a huge amount to pay off. At some point last year the account went into arrears - i had a period of unemployment, then got a job away from home then split with my husband, my dad got dementia during this period and we had to place him in a home, not surprisingly the money things were far from my mind. First plus told me that they had handed the account to red castle at some point last year, i am not sure i got a letter about this, i think it was a phone call, red castle rang periodically for payments, then stopped doing this. In December my husband died, I sent a death certificate to both red castle and first plus. i rang red castle to find out what was happening, they said they didnt have my account, i rang first plus who said they didnt either, i told red castle this and they said i should pay them something anyway but i refused i said i wasnt going to do this without them sorting out who had my account. they said they would ring me back and sort things out but never did. i am afraid i then pushed it out of my mind, until first plus rang saying i had amassed arrears of around £2500. i said i would pay them £200 per month towards the arrears, they said they wouldnt accept this without an income and expenditure sheet. i said i did not wish to give them this as i didnt trust them with information what with losing my account details before. they then said they would take me to court. i emailed them a letter saying i thought they were being unreasonable not accepting my payment offer. then i received in working hours a visit from a fieldcall representative who asked my friend who was staying at mine at the time if he could speak to me and my husband - my friend told him that my husband was dead, he expressed surprise at this and said he hadnt been told this. i rang the fieldcall rep later who said he had been appointed by firstplus to give me debt counselling advice and that he could often get customers a low repayment rate of arrears and his job was to ensure i could afford to pay the arrears repayments. i asked how much these services cost - he said he didnt get involved with that side of things - i said i was already in debt and didnt want his services adding to an extortionate loan interest rate - he rang me another time and was quite hostile in his manner saying i should see him. i then emailed first plus and said i was being harassed by this rep and they told him not to contact me again - i again repeated my offer of £200 per month for the arrears, they said they would accept this but still take me to court. i am in county court tomorrow facing a possession order - i am wondering the following: 1. should i just ask them to produce the original agreement before we even proceed with this case? 2. does first plus even exist as a company anymore as i thought i read somewhere it went into receivership and i dont believe i had any written notification of that or of when my account has been passed to a third party. 3. the interest on my arrears are £9.27 PER DAY so i will never pay off the arrears as each day presumably these will increase. is this reasonable? thanks
  21. I apologise in advance for the long post. There are a lot of details to this story! August 2005 I open a bank account with barclays. Its a student account. They try to deliver my bank card one day when I'm out of the house. Because I didn't open the door they removed my address from my bank account and said I don't live there anymore. A few months later they give me a card. In April, I pay around £1500 in rent online using said card. I then go to the bank to pay in £300 cash and get a mini statement. My account is a couple of grand in credit. The machine eats my card. I speak to a man in the bank and he said my card has been reported lost/stolen. I say this is incorrect, its my card. They make me call through to someone who says my card has been confiscated due to irresponsible spending. They ask to speak to one of the cashiers. I hear the lady say 'so its down to my discretion?' And then she cuts my card in two. I then meet with the bank manager. He says in a few weeks they will replace my visa card with an electron. I call a few weeks later to chase my new card. The lady on the phone says 'they don't have to give you a new card. They don't have to do anything, its their account not yours' I stopped using the account, put my money with natwest. From this point I never heard from the bank again. I didn't close the account. Once or twice in 2014 I've had a text from barclays saying 'we need to talk to you about your account' I assumed phishing as there were no identifiers (whereas natwest always put the last 4 digits of acc number) I then get a letter this month saying i am 99.15 over my £200 overdraft and if i don't pay, my overdraft facility will be closed and I will have to return my bank card when I obviously have not been issued one since 2006. The week after they send me an ordinary bank statement as though I was a regular customer. The whole thing is bizarre and I don't know how to proceed. Do I owe them £299.15? Shouldn't it be statute barred? If I do have to pay it, I will but I really don't know how to approach the situation.
  22. I have issued a County Court Summons against Barclays Mortgage Service, PO Box 8575. As they failed to respond I have entered judgement against them and a warrant for full payment was attempted to be issued by the bailiff, because we only have a PO Box address the bailiff is unable to execute the warrant. Does anyone know the real address for this office in Leicester ?
  23. Hi, This is my first post but I have been looking around on here recently as have been seeking some advice. I haven't been able to find a post similar enough to mine to get an answer so I'm going to tell you about my troubles in hope someone can steer me right! I took out a Barclays Career Development Loan back in 2007. The company I took it out to train with then soon went out of business - I'm sure some of you would've heard of them. 'Connectivity IT Training' based in Docklands, London. I telephoned Barclays after I'd found out to then be told, Ok that's fine, we will take today as your course end date and you can start paying it back. How considerate of them. I made a few payments but seeing as I was on a CDL course, I obviously had no job or low pay. I stopped being able to make payments and the letters stopped coming through. Fast forward to the present day. I moved away from my Mums (I've lived at 7 addresses since then, my most recent has been just under 5 months). At the end of Dec I received a phone call from Westcot asking me if I was me. I was surprised as I have no other outstanding debt (none that would be referred to a collection agency) and as I do get a lot of junk calls I said no. The lady said she would remove my number from their system, end of. I didn't have that number when I signed for the CDL so no idea how they had gotten it. On the 2nd of Jan I received a lovely letter from them to my NEW address. Sent to my name, telling me they are attempting to contact me and that I need to confirm if it's me or not living here before the 12th of Jan or else they will assume the contact information they hold for me is correct. Now if I didn't indeed live here then I would have gotten this letter addressed for someone other than myself and not opened it just binned it and they couldn't assume that I live here etc. I have switched EVERYTHING to this address as I have moved away from the area I used to live in and it's not convenient to pick up post from my parents anymore. I did switch to other addresses I've lived at recently too and they are all previous addresses showing on my Noddle credit report. I could be on the wrong track here and thinking that this is for the Barclays CDL when it isn't however theres nothing else it can be in my opinion. Everything else is paid up to date and I've never missed a payment on anything, ever either. I am also aware that by the middle of this coming November, the loan will be 6 years with no payment or contact so will be 'Statute Barred'. The date of default displays Nov 2009. I'm guessing they are aware of this and trying to get me now before the deadline. Total outstanding is around £8600. I am not in a position to repay this as my girlfriend isn't working (on SMP as we have just had a baby and I am covering all the bills and trying to repay an old credit card which was at £8500 and now down to £5500). Is there anything I can do or anything you can suggest to me? I have no experience with Debt Collection agencies and I also don't want to have any experiences with them! Thank's a lot for reading.
  24. Morning Everyone, I was hoping to get some much needed advice from anyone who may be going through or has gone through and claim with Barclays bank. To give you an overview of the situation; about 9 months ago my business account was frozen by Barclays due to a technical error which concluded in my funds going from £20,000 to - £3,500,000 overdrawn. During that period I had no access to any funds and no money could go in or out. As a result two contract which were signed and dated during the error were unable to be fulfilled resulting in a loss of profits close to £62,000 both customers being unhappy with my service (understandably as it took 4 months to resolve the issue with Barclays) have decided not to use my services in the future. Everything was clearly documented and sent to the FOS who put in a claim to Barclays for the £62,000 but was rejected on the grounds Barclays have within their terms and conditions a clause which protects them from paying out for any loss of business as a result of any internal or 3rd party errors. Clearly I am distraught as not only have I lost out of both of the contracts but I was also forced to close down the business during the four months it took to resolve the original issue. If anyone has any information it would be greatly appreciated.
  25. Hi I wonder if anyone can help? I had a business that went sour in 2006 and debts that had a personal guarantee attached. The debts are made up of historic overdrafts and a business loan. I have been paying about £800 a month off the debt fo:|r several years and thought the figure was down to about 5k. The bank has been reluctant to send me regular statements and even said they are not obliged to do so. The bad debt that has now become personnel (because of the PG) has a 8% interest charge on it. When I eventually got my statement I was horrified to discover that 28k is still outstanding! A book keep friend has now offered to help me but has asked for all the original paperwork including the opening balances (via bank statements) showing true balances when the loans and overdrafts closed, plus the original loan agreement including all terms and conditions. The only paperwork the bank now has is the statement that has now been constructed by the recoveries department. They say they no longer have the original paperwork and even if they could locate it they would have to charge me. As I am disputing the amount I need to get to the bottom of this and I would also like to know if their was any PPI attached another question they cant answer! Anyone know where I may stand?? Thanks if you can help, Roger
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