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  1. Hello, Probably as most of the people here I feel like I've been heavily fined for minor offence. As mentioned in the Title I'd been issued a PCN for 'Parking on a restricted bus stop/stand'. The most important question for me now is whether I should pay full amount (£154) or take it to the court. I don't know if I have the case here and whether it is worth risking for that kind of money. Also the way I dealt with it up to now was probably not too good and on top of it I'm not British which makes it even more difficult for me to understand all these legal procedures. here is the story: 1. On 02/04/2015, 22:15 at Doncaster airport I stopped in the bus bay. It's located just outside the fenced carpark but apparently is still within airport premises. I guess it might have been ca.30s and to be honest I don't remember why I stopped. As I had a kid with me and just picked up my parents from the airport it might have been some safety issue (not fastened seatbelts) or just simply to set the sat nav. I'm not from the area and didn't exactly know which way to go meaning I had to stop somewhere and that bay seemed to be the safest place there. 2. I received a PCN on 20/05/2015 with a £60 discounted rate. 3. I appealed (in my own way, not too professional and legal manner - unfortunately I confirmed in my letter that I did stop in that bay and tried to explain the circumstances.) and obviously it was rejected on 06/06/2015 having found no extenuating circumstances. Still could have paid £60 but decided to appeal to IAS as suggested in the letter. 4. I went to IAS webpage but there was no option suitable to my case so I just left it. 5. I've received a letter on 13/04/2016 from VCS that the case had been moved to legal department: BW Legal and should pay the outstanding balance (£154) or it will be taken to Court They threaten me with CCJ, affecting my credit score and employability. Any suggestions welcomed. Personally I'm leaning towards paying the penalty and getting it off my head. £154 is not a fortune.
  2. Hi, I have a rule 3(10) hearing at the EAT and have two weeks to prepare bundle and skeleton arguments,PLEASE can anyone help?
  3. Hi, I have just received a PCN from "Civil Enforcement" and I wondered if this template was a good one to send as an initial appeal to hope to put this to bed quickly. It seems pretty comprehensive and I thought I'd include it in it's entirety in case it can help others as a useful template/guide to the possible appeals. Is it good or are there any flaws? Thanks!: [removed lengthy templates dx] PCN.pdf Here is my PCN notice. It is unclear whether it is a notice to driver or a notice to keeper. Is this a grounds for appeal? I see that POFA 2012 requires notices to keeper to: - Advise that the driver is liable for the parking charge and the amount and that it has not been paid in full - State whether a notice to the driver was given either to the driver or placed on the vehicle and if so to repeat the information in that notice about paying the parking charge and when - Specify the outstanding amount of the parking charge and of the maximum additional costs they may seek to recover, and of the dispute resolution arrangements - Invite the registered keeper to pay the outstanding parking charge or, if he was not the driver, to provide the name and address of the driver and to pass a copy of the notice on to that driver so now I'm unsure of my first move....
  4. Hello good people I hope this is the right thread to post this query... I need assistance as to how to go about filing an appeal against the ET judgment i lost for ''unlawful dismissal''... ..This is an NHS matter ..the judge was bias. ..her written judgement even shows her helping the other side to clarify their case.. My question is... . in a situation where it can be easily be shown and proven that the accusations which led my suspension and later dismissal was NOT properly investigated ..can a judge still get away with using points of law like (Post Office v Foley and also HSBC v Madden (Iceland Frozen Foods v Jones BHS v Burchell case, As reasons for ruling against me?.. .I was under suspension for 6 months and virtually NO investigations was carried out. ..for exp..the main Charge nurse who leveled the accusation which led to my suspension was not questioned. .in fact she refused to give further statements. ..persons whom i identified as being involved in the situation were not questioned for 4months. ..it was only AFTER the appeal which was 7 months later that statements were sought from these people. ...and one of them claimed he was in Australia when i saw on FB that he still living in the UK... . I brought these facts up throughout the whole process ... and even in court and judge noted this. ..my Solicitor didn't really do much... there is so much more i can go into. .but this ET judge's decision and reasoning is the most ridiculous i have ever read... I was fired under capability rule... I dont know how to make heads or tails on this matter as it has been going on for a year. ..i do not want to waste money on consulting a barrister if i am going to get screwed around like my current solicitor did... thank you.. This is my first time on here and i will clarify if need be for anyone who can help.. .I am at a loss and i am willing to take this case far as i can.. .as i did nothing wrong ..i was ganged up on an bullied on the job. .then set up... I am from America and i am not familiar with UK employment laws... If need be.. .i can email the Judges decisions to anyone who wants to read..
  5. I recently got a ticket for overstaying by 11 minutes on a Tameside Council car park. I was parked, I did overstay, and thats not disputed by me at all. I initially parked at a doctors surgery, arrived in plenty of time for my (then 3 month) sons innoculation jabs. Paid for an hours parking which would have been ample for the purposes of this appointment. My son had the jabs and very swiftly had a bad reaction to them and the doctor told me he did not want us leaving the doctors surgery for another 30 minutes as he wanted to keep an eye and observations on my son for safeties sake. Due to not being medically allowed to leave until the doctor said so, I was legitimately 11 minutes late back to the car and had a ticket. I initially appealed via email explaining that due to completely unpredictable medical reasons I physicaly was not able to return to the car in time. This was rejected and I was told to wait for a notice to owner before I appealed again. I waited for this and in the meantime got an email from the doctor confirming there was no way I could have returned to the car on his explicit instructions. I also included the letter confirming my sons appointment and the parking stub proving I had paid for what usually would have been an ample amount of time. When the notice to owner arrived I again appealed with their form and included the evidence. The council again rejected it saying I should have foreseen the occurrence (this despite the doctor saying it could not reasonably have been foreseen) and put more time on the parking to start with. They did however offer to keep the ticket at the discounted 50% rate for another 14 days. At this point I was under the impression that they are meant to provide means to appeal to the independent ombudsman for parking disputes but they have failed to give me this information or paper work. I rang them and they said I had to wait again until they send out another notice to owner (which funnily enough means it would be after the discount period has expired) and then they will give me the form to appeal to the adjudicator. The information I have read though states that at this point they should already have given me this form and I feel I have a very strong moral case being their own website states legitimate medical reasons which stop you from returning are considered valid grounds for an appeal. Im now in the middle of the discount period wavering as to whether I should give in and pay the £25 or fight the moral battle which the doctors surgery have pledged their support and try to take it further?
  6. After asking for info on a new IPC member here; http://www.consumeractiongroup.co.uk/forum/showthread.php?435832-New-member-of-the-IPC. They've only gone and sent me a letter via their UCS front. They have obviously used the Poxburghe/PCN Parking services database, and are carrying on where Poxburghe left off. I suspect we shall see a few more cases resurrected... I shall post up the letter later, but they are claiming keeper liability where none exists ,and of course I have the paper trail to prove it. Now I could ignore them, but I think I shall be asking them for their proof that the POFA was followed correctly to enable keeper liability...
  7. I would be very grateful if anyone could help me with a congestion charge appeal. In October 2015, I completely forgot to pay a congestion charge. In the meantime, I have moved twice in a short period and have now just this month (April 16) received a notice saying I now have to pay £195! because I have not paid nor responded to any of their previous notices (which I have never received due to my moves) I wrote to them and explained the situation and offered proof of changes of address by way of copies of my updated driving licences which displayed the changes of address, and requested they resend the previous Penalty Charge Notice with the reduced payment fine and appeal procedure as I had not received them. They have written back saying I have to pay £195 and I should have told the DVLA (which I did!). I have not been offered any form of appeal at any time and can it be my responsibility if the DVLA dont update as quickly as I moved!. Is there anything left I can do please? Thank you for your time
  8. Hi everyone. Been looking on here for advice about Med3 and if you still need to submit one, when awarded WRAG. Any advice would be appreciated.
  9. Hi guys, Today I got the result of my POPLA appeal from an incident from October 2015. I've lost the appeal, here is what they have said: The site operates Automatic Number Plate Recognition (ANPR). The operator states that the appellant’s vehicle was captured by ANPR entering the site at 17.14.24, exiting at 17.27.00. The appellant was at the site for a period of 12 minutes and 36 seconds. The operator has provided a system generated print out which shows that the appellant’s vehicle registration number does not appear on the date of the event. The operator confirms that the site is a paid parking car park which is clearly stated on the signage at the site. The operator confirms that there are 15 signs, placed at the entrance, exit and throughout the site stating the terms and conditions. The signage at the site is in full compliance with Section 18 of the British Parking Association (BPA) Code of Practice with particular reference to Section 18.3 which states “signs must be conspicuous and legible and written in intelligible language so that they are easy to read and understand”. The signage on site states that, “By parking, waiting or otherwise remaining within this private car park, you agree to comply with this Parking Contract and are authorised to park, only if you follow these terms and conditions. If you fail to comply, you accept liability to pay the fee for unauthorised parking (the "Parking Charge").” Section 13.2 of the British Parking Association states “you should allow the driver a reasonable ‘grace period’ in which to decide if they are going to stay or go”. The operator confirms that it has a grace period on all sites, which gives the motorist time to enter a car park, park, and establish whether or not they wish to be bound by the terms and conditions of parking. These grace periods are sufficient for this purpose. The appellant states that he was dropping a relative at the train station and went across the road to get change for parking. He states that he wanted to stay for more than an hour but as it was a Saturday it was a fixed charge so decided to go and park at the train station car park instead. The appellant says that there was no indication on the signs about how long he could stay before a fine is implemented and the writing was too small. I acknowledge the comments from the appellant however, if you decide to remain at a car park site you must have the means to stay, a grace period is given in order to establish the terms and conditions at the site and should not be used to obtain the means to remain. By leaving the site to obtain the means is an acceptance of the terms and conditions of contract at the site. if the appellant had considered the terms and conditions prior to establishing if he had the means to remain there would have been sufficient time to leave prior entering into a contract with the operator. On this occasion the appellant has failed to follow the terms and conditions of the signage at the site and I conclude that the PCN was issued correctly. Accordingly this appeal should be refused.
  10. Hello, Would be extremely grateful if I could get some feedback on the following please. Received 2 parking charge notices from Parking Eye back in November for non purchase of a parking ticket at a car park in Manchester. I appealed the charge for the following reasons. I believed I'd paid the charges online via 'Pay by Phone', however I'd actually paid for the wrong car park. 'Pay by phone' is a method I often use for the is car park when I have no change but the number which was stored on my app was for a SIP carpark (literally 100 metres further up the road) which I'd last paid for by 'pay by phone' (Parking Eye was the one I'd used just before that so it had overridden their car park number). I didn't realise and paid as usual with my credit card. The price of £2.20 came up which is what I pay for the Parking Eye car park and the description came up as Rochdale Road which is the same as the Parking Eye car park. I actually did this for 5 days and honestly had no idea I was paying for the wrong car park (strangely enough Parking Eye have only sent charges for 2 of the 5 days which is in a way a slight form of mismanagement, perhaps another angle to use?). I only realised on the sixth day when I was loading something on to my back seat and caught sight of the car park number and clicked it wasn't the same as that on my e-mail receipts). On checking I realised I'd been paying for the SIP car park and immediately changed the number and paid for the right car park. I've continued to use this car park as it's the most practical option for work. I appealed the 2 charges with Parking Eye quoting the honest mistake I'd made and providing them with payment statements from 'pay by phone'. As a regular user of this car park for many years I was hoping for a bit of common sense and compassion from them, at the end of the day I was paying for a car park that I wasn't even using. Of course I offered to recompense the payments that had gone to SIP. However 2 letters arrived today stating that the appeals were unsuccessful. I wonder if they've even read the reasons behind the issue as the wording says. 'Our records confirm that no parking was purchased on the date of the parking event, despite there being payment methods available on the day in question'. Of course no parking was purchased because stupidly I was paying for the wrong car park. The letter gives the option to appeal to POPLA but with the barb of if the appeal is unsuccessful then I have to pay the full amount £200 total rather than £120. Could someone please advise whether they feel it's worth the appeal or will it just get thrown out and potentially costing me an extra £80. Thanks.
  11. In 2015 there was a important and high profile Judicial Review regarding the serious matter of summons costs in relation to a Liability Order for council tax arrears. The case was that of the Reverend Paul Nicholson v Tottenham Magistrates and the London Borough of Haringey. In short, the court rules that Tottenham Magistrate's should not have allowed London Borough of Haringey to claim summons costs of £125 for each Liability Order given that the court did not have sufficient information before them to reach a proper judicial determination as to whether or not the costs claimed represented costs reasonably incurred by the Council in obtaining the liability order; 
The court found that Tottenham Magistrates Court erred in law by failing to make further inquiries into how the £125 was calculated. Accordingly, J Andrews ruled that the costs claimed were unlawful. Following Reverend Nicholson's court success, there have been a lot of developments. Firstly, Haringey's Council's external auditors; Grant Thornton reviewed the level of costs, and, unlike the position before the Judicial Review where Haringey charged a fee of £125, the auditors instructed the council to charge separate costs of £102 for a summons and to reduce the charge for a liability order issued by Tottenham Magistrates to £110 from £125. Most importantly, Haringey Council have refused to make Grant Thornton's report public. The judgement made clear that it related only to London Borough of Haringey and was specific only to Reverend Nicholson's case. Accordingly, whist it may allow him to claim a refund for any earlier years, it did not assist the many thousands (approx 20,000) of Haringey residents who had been overcharged every year since 2008. It was with this in mind, that the Reverend made a further application to the High Court. The basis of this new application being that he wished to challenge Grant Thornton's decision not to apply to the court for a declaration that an item of account is contrary to law under section 17(1) of the Audit Commission Act 1998. The Reverend considers that an audit is a public interest activity. Secondly, the Reverend wanted everyone who has been overcharged since 2008 to be repaid. His appeal was heard in the Divisional Court last Thursday (24th February). A copy of the press release and background to his dispute with Haringey Council is below. I will address the outcome of the appeal in a separate post. http://www.taxpayersagainstpoverty.o...paul-nicolson/
  12. Hi Every one I had received a parking ticket for allegedly parking in a restricted area (client permit area) from High view parking. to further explain, we wanted some new carpets and went in a shop in hillsborough in sheffield which allows free customer parking. We parked in an area where there was a board of customer parking on the wall that i parked against, on the adjacent wall there was permit parking board. I genuinely thought it was customer parking, parked only to get a notice that i had parked in restricted area which was for clients only from high view parking. I stayed there for 17 mins. they had camera to prove i entered and stayed in what they say was a restricted area. i appealed to them initially really not understanding difference between client & customer saying my visit was for a genuine reason and they could cross check it with carpet shop. (my stupidity) and it got rejected , no surprise. I wrote to popla and giving them the explanation that the signage suggested customer parking, and there was ambuiguity and had it been more clear i would have not parked in the area. Popla has replied back saying it was still my fault to park there. I tried uploading my evidence but the website would not allow (technical problem) and than popla would not accept my pictures as case was submitted. What do i do now. ? As submission to popla, highview parking submitted a document delineating the various signage they have, but not mentioning that they have a misleading sign board in the restricted client area. Feel the decision is unfair, as i feel there should never be misleading signs. i dont know the laws regarding misleading signs in a private parking. I have now received a notice to pay £125 in 14 days. Should i take them to court ? because i still feel my case was not fully heard by POPLA. i have emails from POPLA where i have tried to convince them on allowing me to give them picture evidence but they have rejected it. ANy advice or help will be useful. attached is the picture of the area and signage
  13. Hi there. Finished work today and found that when I walked back to my car I had been given a ticket. The place I had parked on had double yellows but I am wondering if there are any grounds for an appeal. The lines were only added about a week or two ago, it isnt like a proper street and looks more of a car park, before these lines it was used as a car park essentially. This is the location on google maps. 52.4119603,-1.5061521 I am posting the information on the ticket as well and am wondering if anything seems incorrect to anyone on here as this is my first ticket ever.
  14. Hi, wondered if anyone can help please. I intend to appeal the decision made for my 19 yr old son's mobility (he was awarded enhanced care but just 4 points mobility). We have had a reconsideration, but the original decision still stands. I am his appointee and know there is a better chance of appeal if we attend, but he suffers so badly with OCD and anxiety that he really has trouble getting out of the house. I'm wondering if I would be allowed to attend alone on his behalf, or whether he would need to attend too? If I can't attend instead, I shall have to take our chances on an appeal without attending. Thanks
  15. My husband is on dialysis 3 times a week and was in hospital with a chest infection at the time. I will be as succinct as I can. Our old car gave up the ghost and had a Exemption Car Tax attached to it. We bought a stop gap car which was a category 'C'. The garage gave us 2 forms, 1 to obtain a log book and 1 to apply for car tax. I switched the insurance from the old car but during all this my husband was ill ... panic to a certain degree. I tried to find a website on the DVLA to explain the fact our Tax was exempt and it needed to be switched to the new car but of course I needed the replacement log book (this takes up to 5 days). I paid the clamping fee of £260 and the woman on the end of the phone said I could try appealing when she had listened to my story of why it was not taxed but told me to take it off the road, I then considered renting a car but thought why don't I pay the £99 for 6 months car tax (would be cheaper). I went to the post office and they did it all for me .... the application for the log book and the car tax was paid. I think this was a bit of an unusual case where the Tax Exemption comes in....and the time frame. Where do I appeal for the cost of the £260 ...
  16. In September last year I was chased by a "white van man" through the Worcestershire countryside - a very angry man indeed! Several days later I received a Penalty Charge Notice for speeding - not caught by a camera but a van parked on the side of a road. I was fined £100 plus 3 points on my license. I tried to get some advice but then got a letter from the police to say that if I didn't acknowledge and pay the fine immediately I would be fined a further £1000 - I paid the fine and sent back the form with my driving license - I do not agree with having to pay the fine or receive the points as someone else's stupidity got me into this position. I have a totally clean license - never had a single point in 36 years of driving and only one parking ticket, which I successfully appealed. I then got a further letter from the police to say I had not yet sent my license. I emailed copies of everything I sent but they claim not to have received it. They told me I had to purchase a new license and then send that to them by the 2nd Feb - the new license arrived today - my question is - can I still appeal the points? Thanks for any help.
  17. Valuation Office Agency – Rent Officers Handbook (Note: This is used throughout the UK not just England and Wales) Rent officers Handbook – ROOMS http://www.voa.gov.uk/corporate/publications/Manuals/RentOfficerHandbook/Other/Procedures/r-roh-rooms.html Rent Officers Handbook – SIZE CRITERIA http://www.voa.gov.uk/corporate/publications/Manuals/RentOfficerHandbook/HousingBenefitReferral/Determination/s-roh-size-criteria.html Court of Appeal Decision England and Wales – Burnip vs Birmingham City Council http://www.bailii.org/ew/cases/EWCA/Civ/2012/629.html Public Sector Equality Duty Government https://www.gov.uk/equality-act-2010-guidance#public-sector-equality-duty http://odi.dwp.gov.uk/disabled-people-and-legislation/disability-equality-duty-and-impact-assessments.php Equality and Human Rights Commission http://www.equalityhumanrights.com/news/2013/january/commission-publishes-guidance-on-the-public-sector-equality-duty/ Equality Act 2010 http://www.legislation.gov.uk/ukpga/2010/15/contents https://www.gov.uk/equality-act-2010-guidance The United Nations Convention on the Rights of Persons with Disabilities http://odi.dwp.gov.uk/disabled-people-and-legislation/un-convention-on-the-rights-of-disabled-people.php European Convention on Human Rights –Specifically Article 8 and Article 14 (Note –You need to download the booklet containing the Articles is in PDF Format) http://www.echr.coe.int/ECHR/EN/Header/Basic+Texts/The+Convention+and+additional+protocols/The+European+Convention+on+Human+Rights/ Department for Work and Pensions (Note –The following Link contains sources for, HB/CTB Guidance Manual, HB/CTBOverpayments Guide, Debt Management Offices by Postcode, Discretionary HousingPayments, ESA Operational Guide, Local Housing Allowance Guidance Manual). http://www.dwp.gov.uk/local-authority-staff/housing-benefit/claims-processing/operational-manuals/ Inside Housing – Knowsley HousingTrust Reclassifies Properties Article http://www.insidehousing.co.uk/tenancies/tenants-avoid-bedroom-tax-after-knowsley-reclassifies-homes/6525752.article National Housing Federation Article –Bedroom Tax Some Home Truths http://www.housing.org.uk/media/news/bedroom_tax_home_truths.aspx National Housing Federation (NHF) –Bedroom Tax New Impact Assessment http://www.housing.org.uk/policy/welfare_reform/welfare_reform_news/bedroom_tax_-_new_impact_asses.aspx Scottish Federation of Housing Associations – What are the latest updates for March 2013 Article http://www.sfha.co.uk/sfha/welfare-reform-latest-updates/what-are-the-latest-updates-for-march-2013/menu-id-326.html Govan Law Centre Bedroom Tax Blog http://govanlc.blogspot.co.uk/ Liberty – Promotes Human Rights Article on seeking a Judicial Review on Bedroom Tax http://www.liberty-human-rights.org.uk/media/press/2013/liberty-bedroom-tax-breaches-right-to-family-life.php Shelter England Only http://england.shelter.org.uk/get_advice/housing_benefit_and_local_housing_allowance/changes_to_local_housing_allowance/housing_benefit_changes_2013 Scotland Only http://scotland.shelter.org.uk/get_advice/advice_topics/paying_for_a_home/housing_and_council_tax_benefit/changes_to_housing_benefit_for_council_and_housing_association_tenants
  18. Hi guys, I'm wondering if you can help. On 29/08/2015 I apparently entered some kind of toll road in London that's subject to this Dart Charge. It wasn't very clear to me at the time so I literally had no idea about it. They sent me a letter dated 16/12/2015 explaining that I needed to pay a PCN, which was £70, or £35 if paid within 14 days. The only problem is that they sent it to my old address (which to be honest is entirely my fault as it seems I haven't updated the DVLA. The only reason I have the letter is that the person living in my old house knows where I work and dropped it off yesterday) To be honest I'm expecting to just have to suck it up, but before I pay I was wondering if anyone has any success appealing?
  19. Hello all, Hopefully there's someone out there that can help me make sense of my situation. I suffer from severe anxiety and depression which prevents me, almost completely, from going out or having any social interaction (the last time I left the house was 3 months ago to attend my WCA). I had to move back in with my parents last August because I couldn't manage on my own. I applied for ESA in August 2015 and subsequently scored 6 points at the WCA in October. I applied for mandatory reconsideration which resulted in an additional 6 points (total 12) being awarded. I applied for appeal in Dec 2015 and my ESA payments were reinstated 3 days ago. However, today I received another ESA50. The timing of this seems more than a coincidence and I am unsure of the process that follows. Since I am pending an appeal hearing (I don't have a date yet), what happens if/when I fail the medical again? I can understand the DWP reassessing people who have been accepted for ESA (after a reasonable period of time), but I can't find any instance of a reassessment being carried out prior to an appeal, particularly since it has only been 3 months since my last one. I, like most, have had a pretty rotten experience of the DWP and I can't help but suspect that this reassessment is some backhand tactic. I also find them extremely distressing since being interrogated by someone I don't know in a place outside of my home is an almost guaranteed panic attack. Can anyone tell me if i am just being paranoid, or is there something more sinister at foot. Are they trying to trip me up? If I fail the reassessment, will I still receive ESA payments until my appeal? Many thanks for your time.
  20. HI, I got dismissed recently and I was wondering if I have to go through the company's appeal procedure or can I go straight to industrial tribunal? The basis of my appeal/tribunal is that I have been treated completely differently to other employees in the same situation and that management have been highly inconsistent. I complained about a manager and since then management have done their hardest to get me sacked. Another employee with exactly the same complaint against them and a proven history of defrauding the company (something I haven't done) hasn't even had any warnings. I don't really want to appeal as I wouldn't work for this company again if they paid me double. If I won an appeal could I then walk on grounds of constructive dismissal and go to tribunal?
  21. I private rented from Oct 2014 to July 2015 & landlord got £243 of deposit after using Deposit Protection Service & adjudication. (Email sent to me Dec 2015) This so wrong, it is for gardening and when I moved in the landlord (couple) said Mr. Landlord was going to do one more mow and then after a week or two I was told a man was booked to come and cut the hedges. He never came round. On day I went to sign assured shorthold tenancy agreement the landlady seemed to have changed her mind about me even though they chose me out of people they chose to show the house. I said I was not happy about a clause in the agreement & she said that I could stop now and not go ahead. I was taking tenancy from this date and had given notice on previous tenancy. They did not give me a written inventory and took the tenancy agreement away so I had to ask for a copy later. There were a few things that happened that they handled in a non-professional manner and I gave notice as soon as I could. The amount they got from adjudicator was for gardening. It was very rainy leading up to me leaving also I was busy organising move. I did a first strim of the garden which is very large and had already cut some of the hedge before. When the landlords came there at end of tenancy I was strimming still doing a second go but had not finished. They would not let me stay to finish or come back to finish even though they said people were coming to look at the property (in 4-5 days). It was July and I mentioned the nesting birds I had seen. The landlords claimed to have both spent hours and hours totalling £243 cutting 2 hedges and doing grass. In effect I've paid them to do their own garden. The Deposit Protection Scheme wrote to me from 9 different email addresses! A lot of the time from their do_not_reply email so I was not sure which email to reply to them on. I found their website hard to see, written in light grey and small writing. I was not clear what was happening as the process went along and if they had received all my evidence which was done by email. Please can someone tell me who to appeal to. I have written to the DPS saying I want to complain and can they send me a copy of their complaint procedure and they have replied saying they will reply to complaint and if not resolved will send me full policy. Am I able to take landlord or DPS or both the a Small Claims Court? I used one years ago but don't know if they operate in a similar way now. What about the Financial Conduct Authority? An ombudsman? Thank you for reading.
  22. Hello. I am currently getting income based JSA for about 1 year now. I stay with my mum, But all of a sudden my mum is saying i need to pay £27 towards to rent as the council will only pay £109. So why now do i need to pay. I have a brother who gets ESA, and my mum gets income support. What are causing the housing benefit deduction, My brother only started claiming ESA this year in march, And all of a sudden the housing benefit is cut. So could someone help me because i am getting the impression the cut is because of me but i have been getting jsa for around a year and my mum has been getting full housing benefit since untill now.
  23. About 10 days ago I parked on a double yellow, and got booked by the traffic warden from the council. Can an empty ticket be a reason for appeal? I've had this ticket in my pocket since and by some weird coincidence, all the details except the date and traffic number came off, including the reason of the contravention (the basics such as reg number, ticket reference, date and amount are on the payment slip though which is attached to the ticket, but there's nothing on the ticket itself; might have to rub it against the pocket to get that off too ). Would this invalidate the charge, or is the photographic evidence on the website of the car parked on double yellows sufficient for them to reject the appeal? If not, is there anything to do to appeal the charge and hopefully win? I know that I was wrong, and that I'll have to pay if there's nothing that can be done , but I'd rather get this reversed.
  24. I would like some advise please? I am a landlord of a freehold property and was issued a parking charge for parking in the communal car park. I never received correspondence that UKPC was going to be managing the communal car park. My tenant later informed me he had not received any correspondence also about UKPC managing the car park and so had received parking charges for 3 consecutive days but was going to ignore the charges as he was a tenant and was within his rights to use the car park. I decided to appeal the parking charge unlike him, however POPLA have refused my appeal. I am unhappy with POPLA's decision, what can I do? Swan Housing has now provided us (my tenant and I) a parking permit. Swan Housing own properties in the surrounding area. Find below the correspondence from POPLA. • Appealing with POPLA • Track appeal • Start a new appeal • Case Studies/Reports • FAQs Your appeal was not successful As your appeal was not successful, we would consider the parking charge as effective. It is advised that you now pay your parking charge. Your Information and Evidence Received Operator Information and Evidence Received POPLA Assessment Received Decision Unsuccessful Operator Information and Evidence Submitted 24/09/2015 POPLA assessment and decision 14/12/2015 Verification Code xxxxxxx Decision Unsuccessful Assessor Name Anthony Davidson Assessor summary of operator case No parking permit was displayed. Assessor summary of your case xxxx did not illegally park, xxx is a landlord in xxxxxxxx which is a freehold property. xxx has explained to Swan Housing that xxx property was a freehold and it was against the law to issue xxx a penalty notice. Assessor supporting rational for decision The terms and conditions of the car park clearly state no unauthorised parking, terms of parking apply Monday to Friday between 10am and 2pm. A valid permit must be clearly displayed at all times. Additionally, failure to comply with the terms and conditions will result in a parking charge of £100. The appellant has parked without displaying a valid parking permit. I acknowledge that appellant says xxx is a landlord in xxxxxx, which is a freehold property and xx has explained this also to Swan Housing. However, I am satisfied that the photographic evidence of the signage provided clearly advises the appellant of the terms and conditions of the car park. The operator has also provided photographic evidence of the vehicle parked at 10:47:40 without displaying a valid parking permit. By leaving xxx vehicle parked, the appellant has indicated xx acceptance of the terms and conditions. When doing so, the appellant equally accepted that the operator would issue a Parking Charge Notice (PCN) for failing to comply with any of the conditions. I am satisfied that the PCN has been issued correctly. Accordingly, this appeal must be refused. Print Your POPLA appeal is now complete You can print out a copy for your records The parking operator has been informed of the decision. Finish Paying your parking charge In order to avoid any further action by the operator, payment of the parking charge should be made within 28 days. If you would like to pay your parking charge now you can do so by selecting 'make a payment' below. Please note: The parking operator has provided us with the payment site for your convenience and POPLA is not affiliated with the payment site in any way. Make a payment Unhappy with the outcome? You cannot challenge POPLA's decision. However, there are alternative routes to resolve your dispute. You may wish to seek advice from the Citizen's Advice Bureau or seek independent legal advice. Proceed to Citizen's Advice Bureau
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