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  1. Hi all, I hope your well. Just a quick question please. I am a tenant in North London and the Landlord stopped using the estate agent in 2015, two years after we moved in. I now require a copy of the original tenancy agreement but the estste agent say as they are no longer managing the property, the records are no longer in the office and I would need approach the LL. The LL also says no. I thought the estate agents are required by law to store securly personal information belonging to a customer for a certain period of time, or is that not the case? Any help will m
  2. Try & keep short: Son bought '65 Airstream Caravan (yes the polished type)from Florida & shipped by agent in Derby. The agent is a clown & has stupidly paid customs & excise far too much as paid on wrong code. Instead of 5% as its a '65 and due to its weight I believe he's paid 20% which think is about £3.5k. Its his fault & C&E have confirmed they don't know why he paid that amount. Now he isn't releasing caravan unless my son pays whole amount. He only actually owes £937 which is payable on delivery to his door only which he is happy to pa
  3. My partner has a buy to let mortgage and the estate agent has failed to credit the rental money into partner's account for two months running. This has has the knock-on effect of two mortgages being unpaid. The outstanding funds have now been credited to the account but neither mortgage company seems willing to remove the late payments. I know that we can add the reason for the late payment to the credit file but is there any way to get it removed please? The Estate agent will write letters to confirm that they were at fault and pay the bank and mortgage charges but is th
  4. Hi I received the letter below yesterday from a debt recovery agency, I did receive a PCN last year whilst parked at the shopping centre but I can't remember the date I have until now ignored all communication and binned the letters they sent as this is what I did last time I got one of these things quite a few years ago, although now I have seen the advice is no longer to just ignore them, worked last time though The car park does have signs up all over the place about restrictions time limits etc and I do remember when I parked I wasn't able to park in the bay
  5. Hi, I am hoping for some advice and i have heard i am in the right place. 10/2015 - I received notification from Northampton County Courts Re an unpaid parking ticket issued by Blackpool Council. The car was one which I was the registered keeper of, however I was going through a separation at the time and was unable to agree ownership of the car with my ex partner. The car was in her possession during the period the ticket was issued. I wrote to the county courts and to Blackpool council, detailing the above. The courts agreed to cancel the case however Blackpool council never b
  6. My friend angel_1 introduced me to this forum and advised i might be able to get some help. Went to court on 25 March 2009 and Judge granted possession to the claimant adding at the end if we come into a lump sum of money or a buyer to purchase the property that would be our saving grace. The eviction date is on 24th April 2009 @ 12.30 and was hand delivered yesterday. Is there a min/max amount of notice that should be given prior to the eviction date by the baliffs as this turnaround seems pretty quick. I am in the process of typing a letter to send to the mortgage company aski
  7. Hello and happy new year! I have recently noticed from my bank statements that in 2011, a deposit for a flat was never paid back. It was £400 holding deposit, £50+VAT admin fee and the rest and £87+VAT referencing. The contract I have on email states non-refundable if the letting is 'frustrated', and defines that as, if credit info is withheld from the application OR if I cancel the letting. The agent actually cancelled the letting, and no referencing was carried out because I checked with the referencing agency. So I did not 'frustrate' anything and never moved in. Yet al
  8. Lettings agents in England will be banned from charging fees to tenants "as soon as possible" under plans announced in the Autumn Statement. Tenants can be charged fees for a range of administration, including reference, credit and immigration checks. Chancellor Philip Hammond said shifting the cost to landlords will save 4.3 million households hundreds of pounds. The move could spur competition as landlords, unlike tenants, can shop around for the cheapest agent. In Scotland, lettings agency fees to tenants have already been banned. In England and Wales since last y
  9. Good Afternoon, Apologies if this is in the wrong forum. I'm about to send off a SAR with regards to a problem with AMEX and Allied International and a breach of DPA, amongst other issues. Allied International are purporting to be representing AMEX as an agent and as such are effectively working on behalf of AMEX. With this in mind, will a SAR sent to AMEX be enough to gain access to Allied International actions taken on behalf of AMEX? Thanks in advance.
  10. Does anyone know if we would be entitled to a discount for poor service from an estate agent? We were duped into thinking we could get a lot more for our property with Haart estate agents Their fees were more than anyone else we had value our place but as they were so sure in getting more for us, we agreed to go with them From the very start there were problems. The photographer didn't turn up when he should, the pictures didn't go straight on Rightmove, we wasn't getting any viewings and then when I queried it, we were getting viewings booked and the person wouldn't turn up I
  11. Not sure which forum to post this in. I signed an estate agent agreement this week and have since had a friend who wants to rent my house with a view to buying it in the future. The agreement I signed is as follows: typr of agreement - sole selling period - 20 weeks then 14 days notice to terminate and I see that I also signed a waiver of my cancellation rights. Do I have to keep it on the market for 20 weeks even though I don't want to sell it now? Many thanks.
  12. Hi guys, I desperately need an advice regarding a flight I booked from the travel agent called Tripsta UK. It was CSA (Czech Airlines) flight operated by Smartwings, departure on 28/6/2016. The flight was cancelled on 24/5/2016 but nobody let me know about it and nobody wants to pay me any form of compensation. Tripsta said that they sent me an email on 21/6 but I haven't received anything. I checked my email box throughout. They sent me a print screen of the email and the email said to contact them back by 24/6/2016 to confirm the change but I didn't contact them back so I didn't confir
  13. Hi Here's hoping someone may help My son signed a tenancy agreement with a letting agent but has not taken possession of the property, due to having difficulties obtaining the deposit. The agent has told him he is liable for the full 6 month rental amount . is this correct , ie is there no cooling off period etc many thanks in advance
  14. Hi... I booked a ticket through flight centre with an agent. This guy was hurrying me up for a week to offer me this special deal which apparently closed by 6pm on Friday. I eventually booked it on the day...and paid over the phone. Prior to that I received a terms and conditions note, then paid for the ticket. I received the itinerary confirming the flight and ticket two days ago. The agent then asked me if I was still looking for hotels and I said I was, asked if he could help with that as well... a day later he sent me an email saying: "I only ask becau
  15. A recent house purchase left me very surprised when I discovered that our conveyancing solicitor was freely giving info about the progress of the sale to the vendors estate agent, including our mortgage status etc. I wondered if any Caggers could let me know what the legal staus of this is? Does the estate agent have any right to our information? Should the solicitor be freely giving information to the agent? Shouldn't the solicitor just stick to discussing things with the vendors solicitor?
  16. Hi I'm new on the forum. I'm looking for some advice. Last month I vacated a property that I had been letting through a letting agent / estate agent for over three years. An outgoing inspection was done and the report stated that the property was in overall good condition. I had maintained it and had paid for it to be re plastered and redecorate with the landlords permission. However, several days after the report I received a telephone call from the letting agent. They told me that the landlord had decided to keep all of the deposit. They didn't give a reason, just said he wasn't ha
  17. Hi, I realise that this may not be the ideal forum for this question but given the excellent help that has been offered here to me previously I thought I would throw this one out there in case anyone can answer or could point me in the right direction. My partner rents a property which has been managed (poorly) by an agent for a number of years and fallen into significant disrepair. We suspect that they have not upheld their end of the agreement by performing routine inspections as they have never raised a query with us and there are issues such as a broken window, ripped off d
  18. Hi, myself and my partner just put a deposit down on an apartment which isn't available until the 7th of July. The letting agent has just sent us through the holding deposit T&C which states the following.. " Should the applicant withdraw the application or fail their referencing, which is at the landlords discretion and in this event be unable to provide a guarantor suitable to the landlord, the deposit will not be returned" Is this common practice? Surely that's a HUGE gamble with money?? I don't mind losing the fees but the entire deposit as well? Shouldn't they usually take
  19. Hi all This is a bit of a strange one but hoping someone can give me some advice. Last year we enquired about a property in Spain via Rightmove the agency "introduced" us to a local agent in Spain. They did nothing but forward our e-mail as far as I can tell. During the purchase of the property the agency told us that a 3% fee was payable to the Rightmove agency. I did think that was a bit steep for doing nothing but the deal was a good one on the property so we didn't say anything. I transferred the 3% along with the rest of the money to my new Spanish bank ac
  20. Hello, 6 months ago i called the council to report a road fault and they said that we live on a private road which was the first i had known about it. I asked a few neighbours and they didnt know that either, apart from one who purchased their house 5 years ago . They had said that their solicitor had made them aware. We have tried to get the council to adopt the road but they have quoted silly money to get it up to spec and i am in no financial position to afford this. There are 10 houses in the street and we all chipped in to get the bit of tarmac repaired which was under £
  21. Hi all, My landlord agreed to break my tenancy early, at roughly the 6 month mark into a 12 month tenancy (which had no break clause to begin with). So it was completely in their power to decide on end dates for the tenancy. I also agreed to pay any re-letting fees. I have finally received the following communication from the lettings agent today. So it seems like the lettings agent is attempting to pull a quick one on me, and charge me an extra weeks worth of rent (roughly £200) when I am not even occupying the flat. In addition to this, they want to charge me £3
  22. I have today received a letter from my letting agent after an routine inspection that was carried out last week. In this letter it states I am in breach of the tenancy agreement as there is mould on the bedroom ceiling. The letter states that notice to quit the property will be sent in another letter. Now my issue with this is that I only noticed it two days before the inspection. Its in a corner of the bedroom ceiling I can't get to and as I only use lamps in my room then that corner is always in shadows as there is a chest of drawers on that wall. When I informed the man who
  23. Eldest daughter is just about to move out of a house she rents with three friends in London- it's rented and managed by one of the bigger London agents. They are all listed on the tenancy agreement. She's been there several years and the tenancy agreement has been extended etc. There is provision in the contract to move out mid tenancy, subject to a charge, and various conditions, including finding a replacement tenant. She's been made aware of the Right to Rent legislation which appears to apply from 1st Feb by the agent. Now, she's planning to move before 1st Feb, and the
  24. Dear all. My tenant are asking me to repair the rear fence. However, because of the different configuration of the garden behind us, our rear fence is actually the neighbour’s left hand fence. If this is the case, then are we still definitely responsible for this fence? The deeds do not say whose fence it is! Does anybody have any ideas please?
  25. My son rents out a property via an estate agent, despite repeated requests they are not releasing the rent. They have held this cash for 22 days now, blaming everything from money laundering to slow bacs payments. What can he do to make them pay the rent into his account.
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