Hi Everyone I am not sure if I am in right section but here goes. We moved house on Monday 1ST June on Wed 3rd I was sorting out wiring the TV and other appliances and found out there was no aerial socket, but there was an aerial on the roof anyway. (turned out to be no good) I spoke to the owners on the Saturday who had come down to see the house they were not happy with the agent. I asked the question when you let this property was there an aerial socket "yes" the previous tenant had cable and they installed it through the aerial box and they had ripped off the cable to the aerial (you could see the clips up the wall) I rang the agent they come round. I said to agent this isn't on we have no TV in the house she said to me get an aerial installed and give me the invoice. So I done this. Aerial was installed on 17th June and cost £271 ( I was shocked ) I paid the man, aerial is fantastic and guaranteed for 3 years and happy we had TVs in the house (my 12yr son was over the moon ) I photocopied the invoice and gave the copy to the agent . I expected to get paid within a fortnight as I am the innocent party who had moved in the house. Am I right in thinking the agent should pay me back the £271 and then reclaim from previous tenant surely I shouldn't be waiting this long ?? (Aug 28) Please help would like to know where I stand on this. Thanks

My family and I have lived in our property for almost 6 years. Over that time, our letting agents have failed to do any sort of maintainence on the property. Fixed cupboard doors, broken taps, peeling ceiling paper, have, over the years, been repaired by ourselves after countless and fruitless requests to the letting agent. Things weren't so bad up until last year. Our letting agent did do yearly checkups on the property, however this year, not only has this stopped, but they have failed to even respond to emails or phone calls. My main question is: As we've been living in the propery for this long, what is the landlord required to maintain and what should we take on ourselves? We have two children and we have been "living" in the property therefore this general wear and tear which after 6 years needs upkeep. The carpeting is extremely old and we were told by our letting agent that this would be replaced after 5 years of tenancy, however they now refuse to speak to. Apart from th is, there is a good deal of repainting needed, the skirting boards have all come loose on their own valition, the cupboard doors are fallng off and many more things needing minor repair. It has gotten so that I no longer feel the property is worth the rent that I pay for it! I am considering a letter to the agent stating that if repairs are not done I will be informing our landlord. The landlord is in fact one of our neighbors. Frustrated. Thanks.

I had a quotation for a concrete garage from a local agent, part of the quote included the separate price for the base to be slightly extended and skimmed. This did not say estimate, it said quote. The person that does the bases apparently does not work for agent but they provide him with work, I'm not sure if they get any commission from his work. The agent quoted £800 for the base complete with prep to completion and said it would not change. The base builder came to view the job and said its £950 and that hes doing it cheaper as it should be £1100. When the base is done I have to pay him not the agent. I called the agent to tell them as I agreed to have the garage from them based on the overall quote but the person that did the quote was not in that day and the lady said she would inform her when she was back in which was last Tuesday 18th and she has not called me to discuss this as yet, I have a feeling she isn't going to either. How do I stand, should the agent compensate me for this extra £150 or do I have to just accept it and pay the extra? How should I go about handling this situation?

I invited a local estate agent to view my property for evaluation in early May 2010. I also invited another agent for the same purpose a week later. I invited agent (a) to revisit my home to take the listing. They backdated their signature on the Sales Agreement by nine days, without my knowledge or authorisation. My signature reflected the correct date of the Sales Agreement. The agent did not advise me that by placing my initials in a box contained within the Terms and Conditions of the HIP Pack, I was waiving my rights to the seven day "cooling off" period. They said that they had me do this so that they could proceed with the HIP which was abolished six days after I had signed the Sales Agreement, leaving me liable for the cost of the HIP and their listing fees, should I change my my during that seven day period. They instructed their own conveyancing solicitors to send a questionnaire re the HIP Pack. It was dated the 18 May 2010. giving no time for me to process the paperwork and send it back to them before the HIP Packs were abolished on the 20 May, 2010. Three years later, they started to pursue me for the cost of the HIP Pack. They took the matter to court. I was unaware of the action because they did not send me a copy of their Directions Questionnaire. The Judgment arrived in April 2015. There had been no demand for payment of the HIP Pack and their Listing Fees, + VAT until 2013. I have successfully had the judgment stayed. The other party did not show up in court. They have until the 31st July, 2015 to respond to the Court. After that date has elapsed, the case will be struck out. They continued to list it until end 2011, when they removed it from their listings as they said that my property was too expensive, and had not negotiated a more realistic selling price. There were no negotiations during that listing period, and they had recommended the asking price! I had already reduced the price in 2010, at their request, and then relisted with them in 2011, at their suggested figure, which was £15,000 over the previous year. Following the Judgment, the estate agent sent the sheriffs to me, ignoring the Court's Stay of Writ. The sheriffs advised that they would be here Stay of Writ or not. The estate agent ignored the Stay. I was in a state of shock for some considerable time following the arrival of the Judgment and the sheriff's unexpected appearance. None of the major relevant agencies are interested in this situation, all giving varying reasons for their lack of interest. I wonder what the forum makes of this situation. I seems ludicrous to me that there is no recourse open to me, considering the amount of anguish and trouble that I have been subjected to, I should mention that I am a 74 year old lady, and feel that I have been thoroughly taken advantage of. The other, obvious concern, is that as the relevant agencies are disinterested, the agent is free to continue similar practices.

Ok my daughter in-law tried to make a payment to her door stop loan agent(provident) she has missed her for a couple of weeks told her to try to give her something even if its only a couple of pound a week till they can get back on track. She only had £3 she could give her today(She had received a letter from provident say she could make a token payment of a pound per week just now) agent refused said it would have to be £5 or nothing this agent has also been holding on to the payment book and has refused to had it over unless she can get a guarantee of £5 min a week. Now as far as I'm aware she can't hold on to the payment book or refuse a payment.

Hi, I'm new here and hoping for some help. I have been dealing with a certain technology company (don't want to name them at this point) regarding a TV problem I have had for months. It came to a point where I was receiving so much confusing/differing information that I decided to write to Head Office to get my issue resolved (faulty TV). The next day after sending the letter, I received a call from their consumer relations group apologizing for all my trouble and they told me they will definitely be sending me a replacement - they used the word definitely at this point and said the replacement was confirmed by head office. They told me that they just need to see whether I would get the replacement before pick up of my current TV, at the same time etc. Next day I was called by another person, apologised to and told that the TV has to go to an assessment centre first as they didn't realize it hadn't so far (even though this was clear in my complaint letter and all communication with them thus far) before applying the appropriate remedy. I was incensed, because this was a classic example of the type of confusing information i've been given so far. There are many reasons it hasn't gone to an assessment centre so far, but my question is, was the original agent's promise/agreement binding? They told me in no uncertain terms that I would be getting a replacement and it was already approved by head office. I am seeking a recording of the conversation at the moment. Thanks for any help.

I got divorced around 5 years ago and agreed to take over the house we both owned and move back in as it was too small for the ex wife and the children to live in. Around 4 years ago I took full custody of our 3 children but the house was only 2 bedrooms so I had to make some small alterations to split a bedroom to increase capacity. During this process I missed a mortgage payment as I was financially stretched with taking the children on full time unexpectedly. At the same time I had put in a PPI claim for £2500 with NRAM because of miss sold sickness insurance. NRAM admitted that it was miss sold but explained that as it was a joint mortgage they would only send me a cheque for half the money, I was not happy about this as this was my claim as 'I' was holding them fully accountable for the money I had paid for this insurance. It was not a claim from me and my ex wife it was a claim from me, I believed that they should pay me and if my ex wife ever decided to make a claim then that would be for her and the bank to argue but this was my claim. They refused to budge and sent a cheque for half the money owed and said that they would keep the rest or send it to the ex if she asked. At the same time they were demanding the missed payment from me so I asked them to pay themselves out of the other half of the money they owed me but again they refused so the missed payment remains. I have explained to them numerous times over the last 4 years that my money is that tight with raising my family alone that I can not afford to make any payment toward the arrears but that I was trying to decorate the house so that I could sell or be able to remortgage as at the moment there is not enough equity in the property for me to to anything with it but once I could sell or remortgage the arrears would be cleared unless they took it out of my PPI money. I paid £10 off my arreas in order for the outstanding amount to be slighty less than 1 month so that it would not be marked on my credit file. I assured them that I would never miss another payment which they were happy with and I have carried on paying every payment for the last 4 years without a problem. Around 9 months ago I had a letter stating that they were goingt to send a field agent to my home at a charge of £50 to discuss my account, I rang and explained that I did not need to see a field agent as I had explained the situation to them and that I had made every payment for the last 4 years. They told me they were sending a field agent whether I wanted one or not, they did not arrange a time and I was at work when he visited so I missed the visit and got charged £50 for the pleasure, this has continued every few months where they send me a letter stating another agent will visit, no mention of a day or time and another £50 being added each time. This has been causing me a great deal of stress as money is already tight and I have been doing all I can to make my mortgage payments every month so I should not be classed as a high risk customer, missing 1 payment in 11 years of being with them is not someone who i feel should be having field agent and field agent sent out to me adding unnecessary expense onto my already tight situation. So far NRAM have laughed off my complaints of their bullying and sneaky tactics of taking more money from me. This has had me so stressed and concerned that I wrote my last letter to them on the 2nd March complaining about the unecessary field agent visits and charges and followed that letter with a phone call complaining that I do not need anyone visiting my home and explaining that the arrears would be paid when I sold my home which I have been trying to do for a while. Following that conversation I suffered a sudden stroke on the 5th March (bearing in mind I am only 35 and healthy) that they believe could have resulted from being overly stressed, this being the only thing that I have been stressed about. Am I within my rights to take my complaint further and actually seek compensation for the unecessary stress that they have been putting me under due to the fact that they very nearly killed me because of the stress that their actions caused me? Any advice or opinions on the above would be appreciated. Sorry for it being so long...

Hi Caggers My son has got himself into another mess.... He had a joint tenancy (AST 6 month contract). He was unemployed for a while, we gave him money for his rent which he decided not to use for that purpose. The net result was that he ended up at the end of the tenancy with about 4 months of rent arrears; his flatmate also did not pay for at least the final month. The letting agent has now issued a court claim for the rent arrears and a load of other charges (and is of course withholding the deposit - which we paid). Some problems I have spotted: 1. Can the letting agent sue for the rent arrears - surely only the landlord can do this? 2. No LBA was received prior to the papers from MCOL. 3. The figure in the claim has no breakdown, but appears to include the rent arrears from the joint tenant. 4. My son agreed a payment plan with the agent, and made the first payment on this plan. The claim form states that no plan was put into place (we have an email trail showing it did). The claim was only received today, so we have a few days to respond. Any advice on a suitable response (note my son owes some money - but not the total stated on the claim; he is in a position to pay off the arrears in installments). Many thanks Bacon

Hi im new here so i apoligies if this is in the rong section. Please some one give me some advice. I am privately renting a property. When i first moved in it was me my partner and my son. Due to some difficult circumstances me and my partner have seperated. I informed the estate agent it will just be me and my son living at the property. They called the landlord and he had no problem with this. Now the estate agent want to do a brand new tenancy agreement with new fees. Now im happy to pay fees for a new tenancy agreement However they have said they need to re-refernce check me of a charge of £150, and also re reference check my guarantor of a fee of £100. Now when i first moved in i already payed for these checks and dont they still stand ? nothings changed apart from my partner moving out so why should my guarantor have to be re checked when he was liable for full rent anyway? So they have sent me a section 21 notice to vacate in 2 months saying the landlord wants me out. However the landlord has said its fine they just want me out because i refuse to pay for checks ive already payed for?. In the section 21 it has also said i need to pay for proffesional carpet and curtain cleaning and show them invoices for this . There says nothing of the sort in my tenancy agreement just that it should all be the same as the pictures in the inventory. Now i have 2 months to either pay which i dont see why i should pay for something ive already payed for a year ago. Or be made to move?. Also my deposit is in a deposit scheme so if i find another private rental how does it work with my deposit being transferd? Sorry for such a long thread just need some advice? are the estate agent allowed to do this? when the landlord is happy for me to remain in the property with my son?.

Hi all, am I right in thinking that all letting agents are required by law to be signed up to an approved redress scheme (the property ombudsman, ombudsman services property or property redress scheme)? If this is the case, then who is responsible for enforcing this? Thanks, ben.

I received a PCN which was issued by a CCTV vehicle instructed by Havering Council in 19/04/2014. When I received the PCN I appealed it on grounds that I was dropping off my heavily pregnant wife - 'Person alighting from a vehicle' The appeal was rejected but I did not receive a 'Notice of Rejection' letter. I then received a 'Charge certificate' without any reply from my appeal. I emailed Havering Council parking but was told that because a charge certificate was issued there was no grounds of appeal nor could the fine be paid at the lesser amount and I could only wait for a witness statement to be posted and filled in. I received a letter stating I needed to pay or fill in the witness statement by 02/12/2014. I submitted a TE9 Witness Statement on 18/11/2014 by email to an email address printed on the letter on the grounds that I hadn't received the rejection notice. I was told a decision could take a few months. On 13/02/2015 my wife was home with our 8month old daughter and had a knock on my front door from a bailiff stating that he had a warrant to seize my vehicle on behalf of Havering Council for an unpaid PCN. I had not received any letters from Havering Council, nor a 'Notice of Enforcement' from the bailiff giving seven clear days before his attendance. Had I received anything, I would have sorted this out ASAP, without the threat of my vehicle being seized especially as I need it for work. His attendance was a total shock to my wife and I. I contacted the court on 13/02/15 and was told that the email address on the letter sent out was incorrect. Therefore I have submitted a TE7 'out of time request.' and a TE9 'witness statement.' to the correct email address. I have an acknowledgement email for the submission and was told any bailiff action will be put on hold. I have informed the bailiff and they have said they have not received any notice from Havering Council to suspend any action. I feel that I can't be penalised for a letter having an incorrect email address, I had submitted the TE9 within the time limit. I believe the procedure after my appeal has been unfair and by not receiving letters in the post, I am being issued a higher fine and bailiff costs. I haven't received a 'Notice of Enforcement' therefore the bailiff turning up at my door is a breach of The Taking of Goods Regulations; regulation 6. He also didn't give me a copy of the warrant or a break down of supposed charges. I have been told that I need to supply evidence that I didn't receive any letters before his attendance. How can I do that? Usually it's proof of postage - confused. I am awaiting to hear if my TE7 out of time is accepted or rejected. Any advice would be greatly appreciated.

Hello I have an outstanding high court debt. A bailiff was sent to my address by High Court Enforcement in Wales. I answered the door and explained to him I was registered both blind and deaf and that there was nobody else in the house and please could he go away as I couldnt help him. The response I got was "You answered the door therefore you are not vulnerable". I told him I wouldnt let him in. He said "Thats your right, but if I find a window or door open anytime I can get in". Apart from that being a threat to a disabled person, I thought that they could only come through a door now, and that forcible enrty was restricted to criminal fines and associated with good they had already taken possession of. Has he the right to tell me I am not vulnerable because I answered the door? His medical training must have come in useful there. I am worried about his return. Does anybody have any advice for me please?

Hi Team, I moved to a 2 bed furnished flat via a letting agent. Before moving into the property one of the bedroom didnt had bed in it, so we asked letting agent to request landlord to put the double bed in the 2nd bedroom for which landlord agreed in phone call with agent. After agents confirmation, we moved into the flat as the landlord said he will arrange the bed in 1 week time. Its been 3 months landlord didnt arrange the double bed for the 2nd bedroom. Due to which i had to sleep on the floor from last 3 months, and my wife and 6 months little kid sleep on the main bedroom. Now when agent trying to follow up with landlord, he says he didnt agree for it, and is happy to arrange single bed. For which i am completely against as we didnt agree for the single bed. Between the letting agent and landlord the conversation happened in the letting office infront of us, and the letting agent said...these phone conversations are recorded. I have a written email confirmation from letting agent about the conversation. Now i have sent a written email asking for compensation from letting agent for this sub-standard services, due to which we are having this mental and physical pain. I am seeking the compensation of 1000 pounds for 3 months, and the admin fees i paid i.e. around 400 pounds. FYI...i pay 1050 pounds rent per month, so claiming 300 per month. I send rent directly to landlord as agreed, the letting agent is not managing the property. can you please help, whether i am in right path for claiming compensation Regards, Vamsi

Hello, I am wondering if you can help / provide advice for my brother. He ended up in some financial difficulties following a car accident which meant he was unable to work (self employed) for a while several years ago. As a result he got into some financial difficulties which were finally sorted in 2012 (or so we thought!). The debt was for a credit card at Lloyds TSB, who passed the debt to a company called 1st Credit. A full and final settlement figure was agreed with 1St Credit in May 2012 (we have a letter from them confirming this). However, in August/September 2012 for some reason Lloyds sold the debt on again to a company called Apex. Both Apex and Lloyds confirmed that it should not have been sent to them, and we have complaint responses from both companies in September and October 2012 confirming this. The letters also advise that the debt is closed off and Apex were sending it back to Lloyds. We thought everything was fine as no further contact however fast forward two years and we have now received a debt from a company called Cabot Financial (dated 3 November 2014) claiming that the debt has now been sold on to them. It is clearly the same debt, as all of them quote the same amount right to the penny as well as his original lloyds credit card number. We are clearly very unhappy with this as he is looking to rent a property soon and we are worried that this could affect his credit etc further. In addition to this, Cabot Financial's letter states that the original lender is "Prime Credit 1 s.a.r.l" which is not the case and we have not had any dealings with them (as was lloyds, 1st Credit and Apex) so we are at a loss with who to go to - Lloyds, Appex, 1st Credit etc. Does any one know if there are any links between these companies (i.e. is this Prime Credit 1 s.a.r.l linked to Apex/1st Credit etc).

Hello folks this is my first post, As stated in the title my letting agent has been taken over by a bigger agent and I would simply like advice as to whether I require the following below: 1.Changes to AST contract, eg deviation in terms. 2.Changes to details in the Tenancy Deposit Scheme with reference to the agent. 3.Change the standing order to suit the new agent although the old agent is stating that it is continuing to run under the new agent (which if true why do they need me to change the standing order to suit the new agent) my gut feeling is that once they have got the existing tenants to implement the changeover to the new agents bank they will dissolve the old agents company. Any advice would be most appreciated, many thanks in advance.

Hi was looking for a little advice, I have an outstanding ticket for parking, never disputed it but for the last 2 months had an awful lot of problems and forgot, yes I know my own fault and could kick myself. This morning an equita agent turns up claiming I now owe 407.00 and I have until the end of this month to pay it! I am right now a single mum of 5 children under 16.Partner is in prison so ive had to survive on income support and child tax credits.I have to pay towards my rent due to benefit cap and told this agent basically your telling me I either pay and make my children go hungry or not and you take my car and goods? He was horrible telling me I should be thankful he isnt taking my car right now because he could and he doesnt care but I have to pay in full by end of september.Thats 100.00 a week?! Im really worried and stressed now and only way I do this is by getting a loan to pay or not feed my children, now I, ll be in more debt! seriously can they demand this from me? I accept the debt and willing to pay but in such a short amount of time?

Hi, Two weeks ago I was evicted from my flat, as the landlord was not paying his mortgage and the property was repossessed. I was told by the agent that I would receive my full deposit back as the landlord had broken the contract, making it null and void. Yesterday I received my deposit, however there was £72 missing. I rung the agents accounts department to find out what this was and I have been charged a checkout fee. This checkout fee is mentioned in the contract however, we were told the contract was null and void, so are they still able to charge us this? I did point this out to them on the phone, but they refused to agree with me and said the charge was to get the deposit back. Are they able to charge for return of the deposit? I believed before that a checkout fee was for checking against the inventory for damages, but the agents were not able to do this as the keys were taken and locks changed by the bailiffs? Please help, as if eviction isn't enough stress without throwing more problems in!!

On the 12th of June we have rented through Estate Agency 3bdr house. Due to the pressure put on us we moved in much earlier than we planned - agent said that landlord want to move in asap. We agreed as it was very hard to find something else in our area. From the day after we moved in, there has been significant noise coming from the construction site located just in front of our garden. What we found out was that there will be 6 storey building... I'd like to mention that agent didn't say a single word what kind of hell we can expect and also, there was no sign of machinery in the day of viewing, pictures of the house on their website are misleading too. Engineering machines are working every weekday (within agreed hours of course: 8am till 6pm) and make our living here very difficult. I want to stress out that both myself and my partner work from home but the conditions make it not possible. We have an Assured Shorthold Tenancy Agreement for 12 months period with break clause after the end of 6 months. There is no way that we will be able to stay in this noise. Kids are complaining for headaches and ear pain. Any chances that we can end it without losing our deposit (we're renting in London, so you can image the amount) and being sued? Thank you for any suggestion.

My son just rung me frantic because a woman at Jeffries is taking his £370 deposit cos he`s self employed. He viewed a property and said he wanted it, so went back to the office to fill out forms, when it came to employment part he told her he is self employed (he`s been renting a flat for last 6months), she told him it would be better to put that he was `employed` for it to go through, which he did (he`s only young). He paid her the `admin fee` of £370 to secure it and left. Couple of hours later the same woman phoned him and said it didn`t go through because he said he was employed, not self employed and the `admin fee` was non refundable. I know he shouldn`t have listened to her, but surely there must be something he can do, he can`t afford to lose a weeks wages for nothing. Sorry if wrong place my first post. If anyone can help it would be greatly appreciated, and a bit urgent i think. Thanx in advance

Hi I moved into a rental property a year ago. The property has electricity only and the water is heated by an immersion tank. I didn't have experience regarding this and I asked the letting agent how the system worked as there was no timer facility installed, the agent advised me that the immersion should be left switched on permanently. I have had very expensive electricity bills since and obviously expected these to be lower during the spring/summer months. I requested Eon to have an engineer visit to assess why my consumption was still high and he was shocked that I had been told to leave the immersion on 24 hours a day as this was the cause of my huge bills! I now want to approach the letting agent to advise them of this and want to know where I stand legally regarding any liability that they may have. As a footnote, the Energy Performance Certificate for the property (dating back to 2009) has assessed the water heating system as 'very poor'.

I looked round a house and applied for it, giving £105 over to the Letting Agent. About 23 hours later I decided that I didnt want to move into the house. I rang up the LA and they refused to refund my money. They say it clearly states in the Terms and Conditions they gave me that the monies are non refundable. The Terms and Conditions they gave me had to be signed and handed back at a later date. As I decided so quickly I didnt want the house I never signed the documents, and thus never handed them to the LA. I have not signed anything agreeing that the £105 is non refundable, so should they be forced to give me my money back. I told the LA that they could give me a part refund, as I'm sure they mustve made some phone calls and had an employee take the house off their website. But they still insisted, 'No'. That £105 included the refencing fees. I have never been referenced so they must be able to give me at least something back. But ideally I'd like they whole lot back. Does anyone have any pointers or ideas?

Good Afternoon, Apologies if this is in the wrong forum. I'm about to send off a SAR with regards to a problem with AMEX and Allied International and a breach of DPA, amongst other issues. Allied International are purporting to be representing AMEX as an agent and as such are effectively working on behalf of AMEX. With this in mind, will a SAR sent to AMEX be enough to gain access to Allied International actions taken on behalf of AMEX? Thanks in advance.

I had a PCN from a council for £202 for a hire purchase car, bailiff sent me a letter on March 24, 2014 for £431 I filed an out of time declaration because I had never received an NTO on 11 April 2014, On June1 I got letter from the court TEC, saying that the council had refused the declaration.I did not recieve any letter for council or bailiffs (now called enforcement agents) Today 20th June 2014, I received a call from newlyn enforcement agent saying that they have clamped the car on my drive way. The agent said over the phone that the charge is now £666.11, which is £202 for PCN, £229.11 for compliance stage fee and £235 for enforcement stage fee. QUESTIONS: I thought i was supposed to receive a 7 days(11days including weekends) compliance letter charge....I never received this. I thought the whole idea of the 7days compliance was to give me the opportunity to pay the £202+£75 and save the trouble of a visit. I was not give this opportunity . I told the EA that the car is on hire purchase and does not belong to me , that he is not supposed to clamp it and threaten to recover it. is this correct ? I also wanted to find out if a car packed on my drive way can be clamped by an enforcement agent. Is my drive way not private property? Since i was not given the 7 days compliance letter and hence not given the opportunity to pay the £75, what can i do to get the EA to revert back to that stage as it seems obvious they failed to send the 7days letter ...so they can get more money if they visit. Any help would be appreciated

Hi, I have just signed up for some advice as my mother is panicking after receiving phone calls from a company called TNC. She had a gym membership that ran until October 2013, and I served 30 days notice in the form of a letter last September (so far all was well) last month a company got in touch over the phone stating that my mother owes several hundreds of pounds due to the gym not receiving the letter of notice. My mum was about to pay when I asked to speak to them, and said I infact wrote the letter as my mum isn't the best on computers and sent it off on her behalf. Just this morning TNC have been in touch again saying they have been back in touch with the gym and no such letter was received. I clarified that I posted this and as such I considered the matter closed and was not going to acknowledge this alleged debt. I also stated that I no longer wish for my mother to be harassed by telephone and if they had anything to say they should put it in writing. The agent must have took exception to this and called back no less than six times within 30 minutes, demanding to know what knowledge I have on the subject, asking for my job details etc. I have been in touch with a debt helpline on behalf of my old dear who said to write a letter to the gym stating my mothers issue. I have drafted this. I would like to know if anyone has any input or assistance they could offer on the matter as my mum is panicking and wanting to pay hundreds for the sake of a £15 a month gym membership that she cancelled off when she could. The debt collection agency also have the wrong address for us a s in they have avenue instead of grove for us if this makes any difference as I asked them for clarity regarding this when on the phone in the early stages.

Just a question really, under the new Taking Control of Goods: National Standards dated April 2014 in the Complaints/Discipline section it says: "The debtor should be able to easily find out how to make a complaint and obstacles should not be placed in their way." I know I have looked on the Bristow and Sutor site for their Complaints procedure in the last 24 hours and found nothing, and I just wondered if the others had hit the same brick wall with other Enforcerment Agents.