Showing results for tags 'agent'.
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Hi I received the letter below yesterday from a debt recovery agency, I did receive a PCN last year whilst parked at the shopping centre but I can't remember the date I have until now ignored all communication and binned the letters they sent as this is what I did last time I got one of these things quite a few years ago, although now I have seen the advice is no longer to just ignore them, worked last time though The car park does have signs up all over the place about restrictions time limits etc and I do remember when I parked I wasn't able to park in the bay properly due to a van encroaching into the bay where I parked which meant I encroached into the next bay, I was parked for less than 10 minutes while I went to the chemist to pick up a prescription for my step son and when I came back had the pcn attached to my wind screen. The car park is free to park in so no loss of revenue was incurred and I didn't cause any damage by how I parked. I'm looking for advice as to how I should proceed from here as reading the forums ignoring it no longer seems to be the way to go. Thanks in advance. Darren Inkedparkcing charge_LI_NEW.pdf -
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The following press report features on SCOOP. Anyone viewing YouTube videos regarding bailiff enforcement, will be familiar with the name of Chrisy Morris (he previously used to call himself Chrissy Morris). Chris Morris features very prominently on many of the FMoTL F/B groups where he is very know know for 'baiting' bailiffs. He will telephone enforcement agents, enforcement companies, court staff etc and upload the conversations onto YouTube. As the article states, he is to face a 2 days trial for obstructing a Enforcement Agent when enforcing a High Court writ. https://tamesidereporter.com/2017/03/patel-cottage-bailiff-eviction-demonstrator-opts-for-trial/ -
Hi, I am hoping for some advice and i have heard i am in the right place. 10/2015 - I received notification from Northampton County Courts Re an unpaid parking ticket issued by Blackpool Council. The car was one which I was the registered keeper of, however I was going through a separation at the time and was unable to agree ownership of the car with my ex partner. The car was in her possession during the period the ticket was issued. I wrote to the county courts and to Blackpool council, detailing the above. The courts agreed to cancel the case however Blackpool council never bothered to reply. I heard nothing until today which was in the form of a letter through my letterbox issued by Phoenix headlined ENFORCEMENT AGENT VISIT. They state on the letter that they called to collect a sum of £423 on behalf of the named client - Blackpool. They state that they wil return in 5 days to seize and take control of my goods if payment is not made by then. They asked me to contact them on 0333 323 0333 to make payment and avoid further action. Signed S.King. Under this, its headed GOODS VIEWED FOR POTENTIAL REMOVAL and nothing is listed.Overleaf, it says a detailed breakdown of my account and lists; Debt amount £ (blank) Compliance Fee £ (blank) Enforcement Fee £ (blank) Sale & Disposal Fee £ (blank) and then a fee schedule I have not contact the bailiff as yet, but i have sent an email (containing the email i sent to the county courts back in 2015) to the head of Blackpool council Mr David Blackburn as a letter of complaint. I attached the letter i received today and asked him to cancel the parking fine and to instruct Phoenix to cease action with immediate effect. Please can i have some advice on what i can do. Many thanks, Bm1988 -
Hello and happy new year! I have recently noticed from my bank statements that in 2011, a deposit for a flat was never paid back. It was £400 holding deposit, £50+VAT admin fee and the rest and £87+VAT referencing. The contract I have on email states non-refundable if the letting is 'frustrated', and defines that as, if credit info is withheld from the application OR if I cancel the letting. The agent actually cancelled the letting, and no referencing was carried out because I checked with the referencing agency. So I did not 'frustrate' anything and never moved in. Yet all the money was kept. I was planning on writing a letter before action for the full amount of £565(approx) plus 8% interest from 2011, and giving 2 weeks/10 working days to repay. (I went to the Property Ombudsman website and if I go through them the process looks to be much longer and more complicated). So hopefully this can all be resolved in a couple of weeks. Is this the best course of action? Thank you for reading! -
Lettings agents in England will be banned from charging fees to tenants "as soon as possible" under plans announced in the Autumn Statement. Tenants can be charged fees for a range of administration, including reference, credit and immigration checks. Chancellor Philip Hammond said shifting the cost to landlords will save 4.3 million households hundreds of pounds. The move could spur competition as landlords, unlike tenants, can shop around for the cheapest agent. In Scotland, lettings agency fees to tenants have already been banned. In England and Wales since last year, lettings and managing agents have been legally obliged to clearly publicise their fees. Fees vary widely, with costs in some big cities much higher than elsewhere. Tenants face charges when agents draw up tenancy agreements along with the possibility of a non-refundable holding deposit paid before signing up to the deal. http://www.bbc.co.uk/news/business-38065249 -
Not sure which forum to post this in. I signed an estate agent agreement this week and have since had a friend who wants to rent my house with a view to buying it in the future. The agreement I signed is as follows: typr of agreement - sole selling period - 20 weeks then 14 days notice to terminate and I see that I also signed a waiver of my cancellation rights. Do I have to keep it on the market for 20 weeks even though I don't want to sell it now? Many thanks. -
Hi guys, I desperately need an advice regarding a flight I booked from the travel agent called Tripsta UK. It was CSA (Czech Airlines) flight operated by Smartwings, departure on 28/6/2016. The flight was cancelled on 24/5/2016 but nobody let me know about it and nobody wants to pay me any form of compensation. Tripsta said that they sent me an email on 21/6 but I haven't received anything. I checked my email box throughout. They sent me a print screen of the email and the email said to contact them back by 24/6/2016 to confirm the change but I didn't contact them back so I didn't confirm anything. They rescheduled the fight automatically on 28/6/2016 at 21:20pm so we had 14 hours gap! Even if they sent me the email on 21/6/2016, they still didn't act according to the regulations issued by EU (Regulation 261/2004) which says that they have to inform me 2 weeks prior to the departure. Therefore I believe that the compensation should be paid to me. I contacted the airline and they said they can't take any responsibility for that because the flight was purchased through travel agent and not through them. They also informed me about Resolution 830 D, paragraph 5 issued by association IATA which says that if the flight was purchased through travel agent, the travel agent should inform me regarding the change.. It says:"“the Agent shall notify the customer of the reservations status of all segments and associated services and of any changes thereto. “ The problem is that Tripsta says that according to their terms and conditions they take no responsibility for any changes regarding the changes of the flight schedule. To be more specific, their terms and conditions says the following: In addition, according to our terms and conditions 4.4.2.1. Changes to flight schedules " "In case of re-timing of flight time schedule, if you provide us with contact information, we will endeavour to notify you of any such changes. However, it is your responsibility to check with the airline that the flight (and any onward flights) you have confirmed is operating as booked. We strongly recommend that you contact your airline at least 72 hours before the scheduled departure of each flight to do this. Please note that for some airlines it is mandatory to confirm with them your intention to fly. We have no control over airline schedule changes and accept no liability for costs which may arise as a result of such changes." But I still think that despite of their terms and conditions, they should follow the laws issued by EU as the laws issued by EU has higher precedence than their terms and conditions. Am I right? The point is that nobody informed 2 WEEKS prior to the departure regarding the cancellation and according to the EU law I should have been informed. I'm in the positions when both sides blame each other or they blame me and nobody wants to pay me the compensation. I was travelling with my mum, we didn't sleep 24 hours because of this and it caused us lots of stress and it cost us lots of money to get home because we had to pay lots of money for taxi to get to our hometown at night. It was horrendous experience and I strongly believe it was the fault of the travel agent and the airline. Could you PLEASE advise me what to do and how to get some money back? Thank you so much. Raduska -
Hi Here's hoping someone may help My son signed a tenancy agreement with a letting agent but has not taken possession of the property, due to having difficulties obtaining the deposit. The agent has told him he is liable for the full 6 month rental amount . is this correct , ie is there no cooling off period etc many thanks in advance -
Friend of mine put his house up for sale with Bairstow Eves after they promised him they had plenty of people on their books looking for properties like his - Ha! He did receive a couple of offers early on but these were declined as too low. He then accepted an offer but the buyer pulled out due to not liking something on a Homebuyers Report. No other offers were received. After the 3 month contract was up he gave notice then put the property up for sale with another agent. Not long after this the person that put the original (declined) offers in came back. The buyer was told to go through the agent the property was now for sale with. Offer was accepted and sale completed. A letter has now been received quoting parts of the contract that was apparently signed saying that Bairstow Eves could be entitled to commission - letter attached. Has anyone come across this before. My friend done what he though was right by telling the buyer to go through his agent, he was not aware of the terms that said that the original agent could also be entitled to commission.
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Hi... I booked a ticket through flight centre with an agent. This guy was hurrying me up for a week to offer me this special deal which apparently closed by 6pm on Friday. I eventually booked it on the day...and paid over the phone. Prior to that I received a terms and conditions note, then paid for the ticket. I received the itinerary confirming the flight and ticket two days ago. The agent then asked me if I was still looking for hotels and I said I was, asked if he could help with that as well... a day later he sent me an email saying: "I only ask because the airline informed me that the special price I gave you can only be offered if booked with a hotel , if you don't book a hotel I will have to refund your ticket as it will be invalid ". Now at no point did this agent mention anything about the price being linked to a hotel booking., and he knew I was seeking hotels but made no mention of it,, instead he was calling me all week to get this special offer. can he really cancel my ticket? I have received it, the money has left my account... Shouldn't he have been aware of the ticket conditions. .that's if he's not just trying to scare me into booking a hotel ( I don't need a hotel and its in NY so it will be very expensive.) If I booked a ticket and changed my mind I would never get a refund. What advice does anyone have for me to pursue this. .as I do not want my flight offer cancelled. Nothing in any paperwork or ticket conditions say it must be booked with a hotel. Thanks very much -
Hi I'm new on the forum. I'm looking for some advice. Last month I vacated a property that I had been letting through a letting agent / estate agent for over three years. An outgoing inspection was done and the report stated that the property was in overall good condition. I had maintained it and had paid for it to be re plastered and redecorate with the landlords permission. However, several days after the report I received a telephone call from the letting agent. They told me that the landlord had decided to keep all of the deposit. They didn't give a reason, just said he wasn't happy with the property. I wasn't given any further advice from the agent. My sister did some research on the internet and found that I should have been given some paperwork about a tenancy deposit scheme when the tenancy began. I didn't receive this and neither did my mother who paid the deposit. I contacted the letting agents and was told they would look into it. Several hours later I received call to say the landlord had changed his mind and would now refund my full deposit, that the property was in good condition and there were no issues. I was shocked. I gave them my mothers bank details. My sister urged me to contact them again in regard to the tenancy scheme because she thought they had broken the law and could be fined. When I did so the agents suggested that I didn't need the details because I was getting refunded. My sister urged me to contact them again and demand the details, which I did. They told me they would deliver them in a few days. They didn't do so. When I contacted them again they admitted that due to an administrative error they had not protected the deposit. Sorry. Was there anything else? I asked for the landlords details because I wanted to make sure that he had originally told them to keep my deposit. However, they haven't provided the details despite me continually asking. And furthermore they still haven't returned my mothers deposit. I have started a complaints process with them to get the deposit back but they are really dragging their heels. Sorry, to get to the point, do I need to go through this complaints process with them before I can go to court to try and get the deposit returned? And if they won't release the landlord's details can I put the agents name on the court form? Thanks for any advice -
Hi, I realise that this may not be the ideal forum for this question but given the excellent help that has been offered here to me previously I thought I would throw this one out there in case anyone can answer or could point me in the right direction. My partner rents a property which has been managed (poorly) by an agent for a number of years and fallen into significant disrepair. We suspect that they have not upheld their end of the agreement by performing routine inspections as they have never raised a query with us and there are issues such as a broken window, ripped off door frame, sockets hanging from walls etc. Additionally she was billed for a gas safety certificate which was never carried out. She cannot locate her original contract After the shocking lack of diligence on their part we have elected to not have them manage the property going forward, though we did allow them to locate a tenant since they already had one in line on a finders only arrangement. We have requested the following, with their response to a detailed email consisting only of the in-line replies in caps below. - Statements (PLEASE ADVISE WHICH PERIODS YOU REQUIRE) - Gas certificate or company used in January (I WILL LOOK INTO THIS) - Copy of your assessment & inspections from the departing tenant (WE HAVE NO POLICY OF SUPPLYING THIS INFORMATION WE HAVE PROPOSED A FULL RETENSION OF THE BOND AND WILL UPDATE YOU WHEN APPROPRIATE) - Copy of your proposed statement to DPS regarding the bond (WE HAVE NO POLICY OF SUPPLYING THIS INFORMATION WE HAVE PROPOSED A FULL RETENSION OF THE BOND AND WILL UPDATE YOU WHEN APPROPRIATE) - Confirmation of the keys you hold & when I should receive these (AS WE WERE AWARE YOU WERE IN POSSESSION OF A SET OF KEYS ALL REMAINING KEYS WERE PASSED TO THE NEW TENANTS) - A copy of the new tenancy (A COPY OF THE TENANCY WILL BE SENT OVER WITH 2/3 WORKING DAYS) Does anyone have any experience of dealing with managing agents? We'd like to know please initially; What legislation they must adhere to as an agent? If they have a legal right to withhold the documents we have requested? Are they able to sign a tenancy on behalf of the landlord for a finders-only arrangement? Are they legally obliged to retain a copy of the original contract and supply one when requested? Is there a data access request, similar to a SAR, which would be applicable in this scenario? We feel that they have charged the managing fee and performed none of their duties as a managing agent and propose to take action against them via small claims and need to evidence this claim as effectively as possible. Thanks Everyone! -
Hi, myself and my partner just put a deposit down on an apartment which isn't available until the 7th of July. The letting agent has just sent us through the holding deposit T&C which states the following.. " Should the applicant withdraw the application or fail their referencing, which is at the landlords discretion and in this event be unable to provide a guarantor suitable to the landlord, the deposit will not be returned" Is this common practice? Surely that's a HUGE gamble with money?? I don't mind losing the fees but the entire deposit as well? Shouldn't they usually take this AFTER the checks have been carried out? Any help would be much appreciated before I sign these forms! Many thanks! -
Does anyone know if we would be entitled to a discount for poor service from an estate agent? We were duped into thinking we could get a lot more for our property with Haart estate agents Their fees were more than anyone else we had value our place but as they were so sure in getting more for us, we agreed to go with them From the very start there were problems. The photographer didn't turn up when he should, the pictures didn't go straight on Rightmove, we wasn't getting any viewings and then when I queried it, we were getting viewings booked and the person wouldn't turn up I was having to come home from work for a supposed viewing only to be telephoned right at the time of the appointment to tell me they wasn't coming or I'd sit and wait and they never showed up I kept calling Haart to ask why this kept happening, like asking for feedback from their viewers but was told this happens and there's nothing they could do about it. In this time we'd decided to drop our price twice to try and attract more viewings, actually dropping it down to what the other 4 agents had said we'd probably get for it. I was arranging my mortgage through an independent mortgage advisor but who is based in their offices, I was telling him about it 1 day and he rang someone he knew who was looking for a property to rent. His words were 'I'll try and get your place sold, don't worry about them' His viewer actually arrived but didn't want it I never heard from them until I'd been and found a property I wanted and had my offer accepted so I rang them and said you need to sell my place and fast. Within 3 days I had 2 viewings and 1 of them made an offer. Great I thought! Then that was it..... I've been chasing up the solicitors, our freeholder, asking questions from the other agent we're buying through. I've had nothing from Haart this was over 4 or 5 weeks. I'd ring them and leave messages and they didn't get back to me Eventually I wrote to them making this complaint I then received a phone call saying our agent had been on holiday for a week and that was the reason he hadn't contacted me I said I'd been doing all the chasing up and asked what exactly I was paying them for He tried to sweet talk me saying he was sorry and he'd get on the case now he was back and get back to me Another couple of days passed and I'd heard nothing so my husband emailed a complaint, he stated he wasn't able to talk on the phone as he works shifts and drives for a living. He also said not to contact me as i was getting very stressed. The manager responded asking for a number to call him on and the next day I received 3 phone calls which I ignored. My husband responded to the email again stating he couldn't be contacted on the phone and any answer would have to be done by email, he also asked for the contact details for head office or complaints depth. 3 days it took for a response and all it was was an apology, no offer of the information requested. I've been chasing everyone myself again as not heard from Haart so I emailed to tell him that and he came back with the exact update I'd already got myself I feel their fee of £3300 is extortionate especially when I've been doing their job!
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Hi, My landlord is wanting to send estate agents round to value the property because he wants to put it on the market. He has not yet served me with a Section 21 notice so I have no idea when he is expecting me to vacate but I would have thought a valuation would be more realistic once the house is empty and after he can do some redecorating, etc to get it ready for selling. At the moment, we have been too stressed over searching for a new home and we have been having a mad declutter and we have half packed boxes everywhere and the housework has become less of a priority, so all in all, the house no longer looks homely and I certainly wouldn't want any estate agents taking photos to use for selling purposes. Does my landlord have a right to getting a valuation, especially before he has issued a Section 21? I feel so uncomfortable about it and I really don't want anyone coming round while I still live here I have been looking through other tenants posts and came across this comment from one of CAGs members:- "Are you aware of this >> For example, a Section 21 notice cannot be served if there is no EPC or Landlord gas safety certificate in place for the property. Any non-compliance with this requirement will render the section 21 notice ineffective." Now my landlord has never done annual gas checks and the last one (for which I have a copy of the certificate) was about 2 years ago. Does the above CAG members comment mean that when I receive the Section 21 Notice it will not be legally enforceable? If so, what should I do and how do I respond to my landlord when I get the notice? -
A recent house purchase left me very surprised when I discovered that our conveyancing solicitor was freely giving info about the progress of the sale to the vendors estate agent, including our mortgage status etc. I wondered if any Caggers could let me know what the legal staus of this is? Does the estate agent have any right to our information? Should the solicitor be freely giving information to the agent? Shouldn't the solicitor just stick to discussing things with the vendors solicitor? -
Hi all This is a bit of a strange one but hoping someone can give me some advice. Last year we enquired about a property in Spain via Rightmove the agency "introduced" us to a local agent in Spain. They did nothing but forward our e-mail as far as I can tell. During the purchase of the property the agency told us that a 3% fee was payable to the Rightmove agency. I did think that was a bit steep for doing nothing but the deal was a good one on the property so we didn't say anything. I transferred the 3% along with the rest of the money to my new Spanish bank account and our agent and solicitor handled the purchase. Long story short, we ended up paying more tax than expected, and the funds for the 3% were used by the solicitor I did not know this until afterwards when the Rightmove agency started chasing me for payment. I queried it as I thought it had been paid then found out that actually it hadn't and was no longer available. Of course I was annoyed neither the agent or the solicitor informed me of the change. Another long story short, the agent said the builders would give us the choice on the apartment and solarium we wanted as we were the first to make an offer and it was a distressed property. We told the agency what we wanted fast forward several months we find out that actually, due to the deeds we could never have had a different solarium and therefore ended up with the right apartment but wrong solarium with no warning at all. The agency told us complete nonsense, probably to secure our sale, and simply didn't do their homework first on the property. Of course we were livid and also very upset end result is we owned the apartment and after discussing with our solicitor they said there was no way to change anything. The next thing is I get an email chasing the 3% I felt that was outrageous given the huge mistake made by the company that the Rightmove agency introduced us to so I've refused to pay it. The Rightmove agency tell me that all they do is introduce and have nothing more to do with it, so will take me to small claims. I should point out I've never signed any contract with the Rightmove agency at all. Personally I feel that for 3% (around £1200) I should get some value from the service they have provided and if they are introducing surely they have some responsibility to ensure they are introducing us to competent professionals. Am I mistaken, can they get away with this ?
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Hello, 6 months ago i called the council to report a road fault and they said that we live on a private road which was the first i had known about it. I asked a few neighbours and they didnt know that either, apart from one who purchased their house 5 years ago . They had said that their solicitor had made them aware. We have tried to get the council to adopt the road but they have quoted silly money to get it up to spec and i am in no financial position to afford this. There are 10 houses in the street and we all chipped in to get the bit of tarmac repaired which was under £200 by a local guy. The council say that the kerbs are not to spec. We bought our current house 8 years ago and were not informed that the house was on a private road and would not have bought the house knowing this. Surely this is something our lawyers / surveyors should have picked up on ? The houses were built in 1972 Any advice? Thanks
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Hi all, My landlord agreed to break my tenancy early, at roughly the 6 month mark into a 12 month tenancy (which had no break clause to begin with). So it was completely in their power to decide on end dates for the tenancy. I also agreed to pay any re-letting fees. I have finally received the following communication from the lettings agent today. So it seems like the lettings agent is attempting to pull a quick one on me, and charge me an extra weeks worth of rent (roughly £200) when I am not even occupying the flat. In addition to this, they want to charge me £300 for the re-letting fees (which they said would be deducted from the deposit). Is this reasonable? I know I agreed to pay this, but if it is an absurd amount, perhaps asking them for a breakdown of the costs might help? What are my rights in this situation? Many thanks fellow CAGers. EDIT: Also forgot to ask - when am I allowed to cancel my standing order with the bank? My next payment is due on the 3rd of the next month, and I obviously won't be staying for the whole period... -
I have today received a letter from my letting agent after an routine inspection that was carried out last week. In this letter it states I am in breach of the tenancy agreement as there is mould on the bedroom ceiling. The letter states that notice to quit the property will be sent in another letter. Now my issue with this is that I only noticed it two days before the inspection. Its in a corner of the bedroom ceiling I can't get to and as I only use lamps in my room then that corner is always in shadows as there is a chest of drawers on that wall. When I informed the man who was carrying out the inspection I said it must be pretty new and explained that I kept my bedroom well aired. The window is open first thing in the morning to let the stale air out. I pointed put that the property next to mine and the one next to that are both empty. The property next to mine has been empty for 12 months this month, its a housing association property so I have no idea what could be going on inside that property. He even agreed with me that it is more than likely down to the fact that the property next door is empty and freezing cold, he even said that something could be wrong with the house and having a knock on effect with mine. It seems though this is not what he has put in his report to the letting agent. I just wondered how I should proceed with this, I don't have the money to find somewhere new to live and as I am signed off with depression and anxiety then all this is making it worse. I feel I am being punished for something that is not my fault as I keep my house warm and also ventilated. Any advice welcome Thanks -
Eldest daughter is just about to move out of a house she rents with three friends in London- it's rented and managed by one of the bigger London agents. They are all listed on the tenancy agreement. She's been there several years and the tenancy agreement has been extended etc. There is provision in the contract to move out mid tenancy, subject to a charge, and various conditions, including finding a replacement tenant. She's been made aware of the Right to Rent legislation which appears to apply from 1st Feb by the agent. Now, she's planning to move before 1st Feb, and they have a new tenant lined up and approved by the agency / landlord.. However, she's being told that the other three tenants (who are also within contract) have to have the Right to Rent check done- at a not inconsiderable charge - and that she's likely to have to bear the cost of this. As I understand it, the legislation applies to new tenancies. I would also have thought that said managing agent would have all the documents already on file to satisfy the legislation, taken as part of the screening and reference procedure when they moved in... She's also been told that the fee to change tenant is £50 more than it says in the contract that she signed.. Any advice would be greatly appreciated! -
My son rents out a property via an estate agent, despite repeated requests they are not releasing the rent. They have held this cash for 22 days now, blaming everything from money laundering to slow bacs payments. What can he do to make them pay the rent into his account.
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My family at times have used Provident and son had a letter to say he was behind with payments. He's paid monthly so paid 4 weeks at a time. She used to take books away when updating loans and conveniently forgot to bring back. As never used them before andhow things ran thought it was just an oversight. Agent was suspended and then left. She'd become a friend. The week she was suspended for 2 weeks she phoned me to come round and chat cos she did. During the visit she asked me to take out a loan for her as she had no money and she had checked to see if was able to and it would be £37 a week. I rang the office to do it, but when she had gone cancelled the visit. Luck had it was that I had someone staying and witnessed it all Is what she did against the law with Data Protection? If its a breach can I report them BTW have put a complaint in to Provident and they are not taking it seriously so now have gone to paper. This was Beginning of August.
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Hi - my daughter completed her degree this summer and left her rented accommodation at the end of June. She forgot to cancel the standing order from her bank account to the letting agents and so a payment of £912 was paid to them at the end of September. The rent was paid quarterly and I think the summer one didn't get paid as she had no money in her account. She had just received her first month's salary which meant there was sufficient funds for the standing order to be paid this time. She called the letting agents as soon as she realised what had happened and they said they would send her a cheque less £10 admin fee. The cheque didn't arrive, so she called them again and was told the cheque was in the post and that is should arrive within the next day or two. It didn't arrive so she called again yesterday, and was told it would be put in the post and should arrive today, but it still hasn't. Could somebody advise as to the best course of action please? Thank you!! -
Hi guys, I'm sure these threads come up all the time so I'm sorry if you have to answer again! I have recently moved out from a rented property and after leaving the landlord is withholding the entire deposit. They didn't notify me of this and it was pure luck that I decided to log in to the dps website to see the dispute. I attempted to contact the letting agency but they wouldn't speak to me and didn't call me back. The dispute has now gone to the ADR stage and I wondering what is the best way to tackle this and strongest way to provide my evidence? In a nutshell the Landlord is claiming for one count of Damage, one count of cleaning and one count of unauthorised painting. I really would appreciate any guidance anyone could give. Regards
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