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Found 9 results

  1. Hi everyone, I moved into a rented house June 2018. Recently I received my first water bill, and it shows me that my average use was around 600 litres of water a day. So the amount to pay is £186 (for 2 months - June and July!!)!! That is a complete nonsense - only two people live in the house, and we don't use water more, then anyone else - we never leave the taps open when not necessary, never take shower more than literally 3-4 minutes. But here comes this bill... Thames Water acknowledges that the amount of water consumption is really unusual . They suggest me to contact some "Homeserve", and sent me a leak allowance form to fill. Well, I reported the matter to the agency i'm renting the house from. But it looks like they are a bit reluctant to sort it out. They didn't say "no", but more than a week passed since i reported the problem, and they still didn't arrange anything to establish if it is an external or internal leak.
  2. Hi, hoping for some advice. Last month, whilst checking my Elearscore/ Equifax credit file, Thames Water have added and defaulted an account onto my credit file. It's added on my previous address. I never had an account with Thames Water. I've not lived at the address for over 8 years. They've added the account in 2016 but backdated it to 2014. Default amount is over £1000+. From my formal complaint, they first said they got my details from me. They then said they got my details from a letter they opened which was from a solicitor which was addressed to me and dated around 2014 [it can only be a DCA solicitor letter. All mail was in a shared common hall as it was three storey flats]. They then also say that my details are still at the address on the Electoral Roll data. Obviously I dispute it all. They refuse to remove it, saying I have to prove that I wasn't living there, but I don't think I should have to. I think they need to prove that I was living there, they refuse to, I'm not sure they can, but it's just going back and forth now. Obviously this is affecting my credit rating and credit worthiness. What should I do? Thanks in advance. CookieRocks
  3. Hi Just posting this in case something more happens. I am a tenant in a privately rented house which we have lived in now for two and half years. We pay all the utility bills, water, gas, electric ourselves. I receive my water bill by email from Thames Water, and it comes regularly every 6 months in April and October, and I always pay on time. Imagine my surprise to receive an email from Thames Water this morning, informing me that my account is closed, and enclosing the final bill! Strange really as we are still living at the same location and have not notified Thames Water that we are moving so whey have they closed the account and issued a final bill. The only thing I can think of is - prior to renting the house we rented a flat - we notified Thames Water when me moved out (2.5 years ago) and somehow they have put the two events together. I have raised the issue of closing my account with Thames Water and am waiting for their response.
  4. Thames Water has a fund in place which can help to pay your water bills if you satisfy their hardship criteria. If you have used this fund before or if you decide to use it now, we would be interested to hear about your experiences of it. You can post in the Utilities forum:- http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?121-Utilities-Gas-Electricity-Water Other water providers may well provide similar schemes. Check on their websites and let us know.
  5. Amazing. Just called ThamesWater - you know, one of those companies which doesn't seem to pay much tax and whose CEO only got £274,000 bonus because he didn't do very well. I wanted to inform them about a new address and to open a new account. I asked them what the fixed charges were for and the woman told me that it was for maintaining the meter and for taking meter readings. I said great, so you'll be round to read the meter, then. She said, No - we don't do that on moving in. You'll have to do it yourself. When I started to point out that this didn't seem to make sense when she had just told me that the £84 per year covered reading the meter, - she just hung up the phone on me!!!!
  6. I have noticed on the bill Thames Water have a charge for waste water to be treated. Was this always the case but not itemised? As I have never seen this on a bill before. Seems like an extra revenue source has been created to squeeze consumers pockets further. Thanks.
  7. having just checked my online banking this morning, i find Thames water has taken the first direct debit early. Three weeks ago i requested my water bill gets paid by monthly direct debit rather than the 6 month bill. As it would be to late to instigate the direct debit for the 1st February, It was agreed payments would start on the 1st march What is annoying me was that it was agreed payments would start on the 1st of each month. No notification this first payment would be taken out on the 11 February. i may have had limited funds in my current account which may have affected other direct debits through lack of funds, resulting in bank charges, and no doubt charges from people i had direct debits with for the payment failure After getting the run around with customer service, i cancelled the direct debit and decided to revert back to paper billing,and requested they send me a copy of their complaints procedure RANT OVER
  8. Hi I have been told that I am liable for any monies owing by my Dad to Thames Water. Insurance policies did not even cover funeral costs so where do I go from here? As I informed them of his death, they have taken my details and sent me the bill in my name. Any help please on where I stand legally would be greatly appreciated. Thankyou Debgirl
  9. Hi, Does anyone know what the score is with being overcharged for water rates. I've been with Veolia for the past 12 years have lived at a smaller property for the last 11 years with myself and 2 kids was paying a non metered standard charge - new property since July last year with 1 extra person living with me and I am paying far less and on a water meter. I have just emailed Veolia with my complaint basically stating that I was paying far too much before moving last year, smaller property with only 3 occupants. It would be most grateful if someone knows about claiming back monies owed and how far back can you go with utility bills.....Thanks
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