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  1. I have just been told by Customer Services at Currys that they cannot discuss my claim with me, only my solicitor. Further, even though they admit that they have breached our contract and been negligent, they don't have to pay me anything in compensation. Apparently you only get damages in court if you're injured. After I informed them that I was recording the call, I have the poor girl saying that of course if she's wrong Currys will pay all my costs, including the solicitor. So for the sake of a claim for a few hundred pounds, Currys are willing to risk at least that much in costs? As the title says, their customer service staff either need some urgent training or Currys are idiots. It is so tempting to take them at their word ....
  2. Hi Everybody, Not sure this is the correct place for this but as I bought the item from Curry's I thought it was the best place. I am after some advice regarding a washer/dryer that is protected by a 12 month Mastercare support agreement. The washer dryer is 8 years old but we have always been protected by Mastercare and they have always fixed the problem throughout the years. However a few weeks ago we had a the common problem of the dryer not getting hot and requested an engineer to come out and clean the condenser. If this was an easy job I would have done it myself, but it is buried at the bottom of the washer dryer and we have been told not to do the job ourself. Anyway, he found a piece of plastic in the pump and claimed this was the problem. We asked him to clean the condenser and he said "no". We were not surprised when the dryer was exactly the same and on the first wash after he left the drum started making a loud noise so we reported both faults. On the second visit (12th November) he said we can still use the washer but we need a new drum. He also ordered a new condenser and said there is no need to clean the condenser as a new one is coming. The day after he ordered the drum and condenser I got a text saying they were out of stock and we would be contacted when they come in. I have used the washer a few times but it is getting nosier and nosier and it really is not washing clothes very well. I rang today for am update and they said there is no expected date for the drum, so i asked if they can send an engineer to fix the condenser, and this is where i need advice... She told me I can not have an engineer because I have already had two visits with the same problem. Despite explaining that neither of them actually bothered to empty the condenser, she was adamant that no visit can be booked and I need to speak to my home insurance company and ask them to fix the problem. I have never heard this rubbish before and doubt it is true but she would not budge. The new condenser is also out of stock and I will have to wait for it to arrive. I am basically without a washer or a dryer, no engineer can be booked and they have no date of when the machine will be fixed. The agreement says "For the life of your support agreement we will carry out as many repairs as your product needs" it makes no mention of two visits only. I can not find on the warranty an explanation of how long they have to fix the problems which is already becoming an inconvenience. Does anybody know what a reasonable time to fix the problems is? I have been offered another 12 month agreement which is due to start next month but do not know if I should take out the cover. I hope I explained my problem properly Kind Regards Jimbo
  3. Earlier this evening I went to Currys/PC World to buy a new appliance at a not inconsiderable cost. As I was paying in full & they had stock I could take it away with me. I was asked for name & address and upon asking why they wanted that was told so I could have their 1 year guarantee. Seeing as the product has a 2 year manufacturers guarantee this seemed more than a little odd but the salesperson was not budging. Result being they lost a sale and I have ordered elsewhere. would No doubt they are under orders to harvest as many names & addresses as they can, I suggested if I had a problem then the receipt would prove when it was bought but again told I had to provide a name & address. About time they learned how to treat folks fairly.
  4. Hi all, Hope someone can advise me what to do here. To cut a [very] long story short, I left my Samsung PC monitor at Currys in Lincoln at the beginning of June. They sent it off to the repair centre and it came back about a week later. Due to ill health I couldn't get to pick it up until last Thursday. When I did it was wrapped up in bubble wrap and I didn't have the time to unwrap and check it in store (BIG mistake!). I unwrapped it Monday evening and, to my absolute horror, it was covered in scratches! The whole of the bezel is just full of them; it looks like it's been laid on its front and then moved up and down on a desk, which is impressive as it's a curved screen! Now, I'm old-fashioned and like to keep my items in mint condition and this was no exception. The chap at Currys did a thorough check and confirmed there were no scratches on it before I left the store. There's a whole back story to this that I won't go into unless anyone really wants me to, but basically I'd been having a to and fro with Samsung Customer Services since before Christmas, so I emailed them Monday saying how angry I was and that this was not the monitor I sent them. They've fobbed me off and are now telling me it arrived with them with "general wear". How the hell does a monitor, which sits on a desk for it's entire life, get "general wear" over the entire bezel?! Not possible. They've told me they're not going to do anything about it and I should contact Currys. But Currys have record of it being in mint condition with no scratches! I should point out that, once I'd taken the bubble wrap off, I noticed that the bezel was covered in tape, you know, the stuff they put around new TVs for transit? I only took the top and half of the right side off, the rest is still attached, so the tape was applied after the scratches happened. So, before I lug it back to Lincoln I thought I'd ask here what the best course of action is? Take it back to Currys? Have it out with Samsung? I really don't know what to do. Thanks in advance, Fen.
  5. My new fridge freezer was due for delivery yesterday, but the delivery guy said that he noticed that it was broken as he was about to take it off the van. He said that he would order another one and that it would be delivered today. However, this morning I recieved a phone call from currys saying that this new Samsung freedge freezer is also damaged and that they will order another one, and that they will deliver this on Friday. I told them that the fridge freezer that I was supposed to get yesterday was broken, to which they said that this one is also broken. I have to say that I do not believe them, but said that this was okay, but if they fail to deliver on Friday then I will cancel. The only reason I did not cancel today is that John Lewis does not have any Samsung fridge freezers of the same type and price in stock, but this is not giving me any confidence in currys. I am also lucky in that I am on sickness benefits or else I would have had to take three days off work.
  6. I ordered on line and used credit, your plan, for my payment method. When my order arrives, it was to have been a Panasonic camera, the actual box was missing the camera !!!! Yes missing I have heard back from them, after a few weeks and many many calls. The outcome is they have rejected my claim ? see below We understand that you have reported the non-receipt of the PANASONIC - Lumix DMC-LX15EB-K High Performance Compact Camera - Black from Currys PC World. We have investigated your missing item along with our delivery partners, DPD. The information you have provided indicates the parcel arrived showing no sign of damage or tampering and was sealed, however inside the packaging, the product box contained a ball of string. DPD have also advised that the parcel was delivered with no damage. When our parcels travel through our delivery network the contents are weighed and this indicated no signs of a missing item. After due consideration of all evidence, we are content that this order has been delivered correctly and therefore are no longer able to assist you with this investigation. " Is that the end of the trail for me ? I am so annoyed and upset at present.
  7. I had a Kewood dishwasher delvered. As the men bought it in after disconnecting and removing my old one I noticed they has managed to deliver it or break on delivery the waste pipe. They connected to my original pipework so that I was not without a washer but my son pointed out it would leak which it has done and it needs towels to soak up the water. He has been employed in and has experience of this trade. I paid £50 for installation and removal. I signed the delivery form as being received broken. I emailed Currys about it I have had to chase Curries and have had two 'no shows' trying to get this machine fixed. The first visit was marked as complete although nobody turned up. Where do I go from here? Tell them to refund my money and pick up their machine or get a partial refund and compensation? What is the best route?
  8. Hi, Sorry but its quite a long story. My electrician purchased and collected an oven from currys, and fitted it. He gave us the paperwork. The first time l used it the glass oven exploded, showering glass as far as the hall. After many hours on the phone to the manager of the store, it was agreed that he would send another one, as l would not have the same one again, l paid an extra £40 for another one. He also said when it was delivered they would disconnect the broken one, and perhaps put the new one in for a cup of tea. Oven was delivered and they could not disconnect the broken one as they were not allowed to. After a few more hours on the phone they arranged for an engineer to come and take broken one away and plug the new oven in. l opened a customer service case the day after it exploded (2 weeks ago). They have finally replied saying the contract is with the electrician, and will not speak to us. l cant understand why we were allowed to sort a replacement out and pay another £40, and have it delivered to us, when they are now unwilling to talk to us. l have reported it to trading standards as would not like it to happen to someone else. l was lucky that there was nobody in harms way when it happened. l has an onion which ended up with a piece of glass sticking into it. l would be grateful of any advice please. Thanks
  9. Any advice would be greatly appreciated please. I have listed the main details below: Purchased a DJI Osmo camera in March 2017 Camera cost £519 Paid using Currys YourPlan buy now pay later credit agreement Paid off the credit agreement in August Sent camera in for warranty repair on 28th August Waited three weeks and heard nothing Called Currys. Unable to advise at to the whereabouts of the camera. Called again. No information. Received a call on 27th September informing me the camera was lost. Went into store on the 28th September. Was issued a refund for £519. Refund was issued back to my YourPlan account. Was advised refund would show up immediately. Refund did not show on my YourPlan account. Called numerous times between 28th August and 18th October. Have been given contradictory information. Currys have confirmed that there is some sort of error. The refund is showing as having left their system, but has not reached my YourPlan account. I have sent emails. The emails have not been replied to. I have been promised call backs. No one calls back. I have launched a complaint, but have had no updates. I have been without my refund for nearly four weeks now. What do I do now? Do I initiate a claim in the small claims court? This will cost me £60 and if they now refund, I will lose the money. Any help gretly appreciated. Thank you in advance.
  10. hi, to keep this short, i really need help/advice CURRYS STORE IN SELLY OAK HAVE LOST MY TABLET case number ............ on the 28/05/17 i rang knowhow with a problem ive been having with my tablet, and they advised me to take my tablet to currrys sellyoak, so i did i spoke to chap in the store (wahid), who took my tablet in for repair, I got a call after the bank holiday from wahid advising me that he will need to send the tablet of to samsungs, since then its just gone down hill with no communications from the store at all. so i start to chase it down via the customer service number ........ i spoke to robert on 14/06/17 at 1315 in regards to the problem in having, and he advised the store will ring me back to collect my tablet, no one ever rang back i spoke to bradley ext no 26726 on the 18/06/17, to see where my tablet is, he advised me that after speaking to the store that the tablet will be ready for collection on wednesday which is 21/06/17 so on wednesday 21/06/17, i went in the store, and to keep this short they tell me that i have already had my tablet, and its been delivered to my home address on monday 19/06/17, i explained to them that i have not had any delivery and from the telephone conversation i had on the 18/06/17 bradley told me to pick it up from the store i left it with, i asked what address it was delivered to which they could not answer, and the lady said she will look into it and get back to me, so i left the store very angry i got home straight on to the phone to customer service on 03445611234 and spoke to francis at 1827, who told me from the notes they have, that there's a dpd signature of it delivered on 16/06/17, i questioned that because the store said exactly the same but only they have a signature 19/06/17, i asked him what address it was delivered to which he could not provide, i also asked why they will deliver it to my home address and not the store i left it with, again he could not answer, but advised me that it will only be sent back to the store i left it with and not my home address, and they going to look into the matter and get back to me where does that leave me legally, all i wont is my tablet back and get on with my life, this is very stressful
  11. Dear friends. We selected a fridge. We selected a delivery date with payment not FREE. Special instructions were to call client 30 minutes before however totally unnecessary as it was a whole day delivery. We waited. No Delivery. 5 to 8 phone calls later we got new dates next day. Following day the fridge came, damaged sides. Around 5 mins of cleaning and 3 minutes of vacuuming and paperwork signed we are now promised fridge for another day. Fridge could be with us today 21st July. HOWEVER, 2 days of work had to be taken off for 2 delivery dates as my cousin does not work close. His management agreed he can take days off at his expense AKA no payment. So now he's 2 full working days unpaid leave + £20 delivery charge and all the stress and pressure. What is the legal compensation, the remedy he can ask for or get? What hurts the most is being totally unaware of everything. They don't answer calls, different people say different things and TBH they take the ****. Please advise. Ali
  12. Hello I have accidently damaged my laptop. It was sent to repair people and come back with the letter that it's not repairable. Insurance company advise to write to Claims Investigation Department Dixons House. So, what I did send registred letter with explanations and copies of all letters and refferences. Well, at this time over a month gone since they recieved my claim, I've no answer or letter from them. Could you advise about the terms for investigation or next step wich I would need to do? thank you in advance.
  13. I brought the 49ks7000 on Black Friday for when i move house (still not moved yet) & have kept it boxed up till recently to check if it worked. At the weekend i hooked my computer up to the TV and noticed a small white dot (a few pixels in size) on the screen when the computer boots up and displays a black background. I just assumed it was a bit of fluff or something on there, last night i noticed it again on boot up and had a closer look and It seems to be a tiny chip less than a millimeter. As long as I've had it nothing has impacted on the TV at all or anything at all to cause this, it has to be on the TV in the first hand or been a defect. I'm just annoyed a didn't spot it sooner! I'm wondering if i have a leg to stand on in getting it replaced/repaired by currys under warranty and if not what i can do (if anything). I still have all the box packaging and all the plastic protecting is still on the TV apart from the screen. Thanks for any help!!
  14. Taken a day off to have my fridge delivered by Currys as arranged. Guess what? Just had a message saying they now can't do it. Thanks Guys.
  15. My wife bought an Acer PC from Currys and because it had an hdmi display port had to buy a TV to use with it. The salesman attempted to sell her an insurance/service contract with it which she refused. He then said he would give a COMPLIMENTARY months cover on a contract in case she had any problems connecting the two, by the way I am an IT professional hence the original declining of a contract. The item was paid for via a credit card and the amount verified by PIN was correct. A month later a charge of £6-50 appeared on her credit card which it transpires is for payment for insurance/service plan. Referring back to the now fading thermal receipt issued at the time there is an entry headed "Monthly Card Mandate" for £6-50. Above this are other entries of a debit followed by a credit for Customer Support Agreement. She never entered into any form of agreement with Currys and did not expect to find entries regarding "Monthly Card Mandates" on what was expected to be just a receipt for purchase of equipment and for which the total verified by PIN agreed with the purchase price of the equipment. Is this all totally legal? After an agreement has been refused and then a complimentary month offered is it right to expect to be tricked into further payments in this wat without any from of signed documents covering the agreement? All thought welcomed.
  16. Hi all. My sons 50" lcd TVs developed a slightly faded section on the bottom corner part of the screen within 10 months of purchase from currys. It was still watchable but as it was within 12 months I raised a warranty repair request with knowhow. The TV was collected and a few days later was contacted by knowhow to say that the TVs fault wasn't covered by warranty as it had suffered damage and the lcd screen was cracked. I was a bit surprised as the tv was wall mounted all the time and the fault didn't seem to look like a cracked screen. (I work in IT so I've come across many that have). They offered to repair the screen but the cost would be similar to a new tv so I declined and arranged for the to to be returned as I resigned myself to having a tv that was ok but not quite 100% and puzzled why they discovered it to be damaged rather than just faulty. However, when the tv arrived back I was rather stunned to find that the tv was now in a very sorry state indeed. The top edge of the frame was bent up and two large cracks were now visible on either side of the top of the screen as if it had been prised out or into the case where the frame was bent. When I plugged the tv in to see what it looked like, the lcd was shattered across the whole screen making it completely useless (I'll post a pic when I suss out how). I'll be calling knowhow first thing in the morning to try and get a resolution but looking at their online reviews I may be up against it. Fortunately I have evidence of the pre repair condition and recorded the initial phone call placing the warranty repair request and checking if I needed to package the tv for collection (which they stated it didn't as the collection person would do that). I've an extremely strong case for a replacement tv or similar but would love to have some feedback from you folks as to the best course of action before I start the process tomorrow. Thanks.
  17. Hi all, I purchased a steam iron from Currys about 5 months ago but recently it stopped working. I wanted to take it back under the year's warranty it had on it but when I went to find the receipt i saw that it was faded and barely legible. Turns out it was printyed on some sort of thermal paper that fades with time... either way, no surprise, they wouldn't accept it as proof of purchase. Has anyone else had this problem???? And if so what did they do to get around it? Not the most expensive item but ridiculous that I can't take it back through no fault of my own. They should print these receipts on better stuff. Thanks
  18. I recently, (well almost a month ago now), purchased a laptop (Acer Aspire) on Currys online site, cost £179.99. The item was collected from store on the 29th March. Due to the colour not being as advertised I returned the item unused and repackaged with cellophane still attached. ..so still brand new. The date now is 26th April and I still have not received my refund. As follows here is my timeline of events/calls to Currys; 30.3.16—Returned the laptop to store, a lady called Elaine said the item would be picked up tomorrow via DPD (ref. no. given) and then I would be refunded within 3-5 days. 9. 4 16—Rang Currys customer service line. Spoke to Stuart, he said that the lady in store should not have said the money would be refunded so quick but the item would be collected from store. Once the item has been confirmed that they had received it I would receive an email and then refunded in 3-5 days. Stuart said none of this had been done ie. No confirmation of item received. He said he would email transit/hub team. 11.4.16—Spoke to a Sami. When I explained the situation Sami said that they had received a few of these items (due to the incorrect advertised colour). I was on hold as Sami spoke to ‘whoever’ and now confirmed that she was organising a BACS refund and would generate a complaint on my behalf. An email confirming this would be sent to me once she had completed this...the refund would be today. None of this happened. 15.4.16—Spoke to Chris. After reading the case notes he placed me on hold and spoke to (?) to find out more details. Chris said the transit team were unable to locate the item but he would send an email to them requesting a response. Chris recommended that I call Tuesday (19th April) if I still had no email from depot/transit team or a refund. No email, no refund. 19.4.16—Spoke to Ross. Item now classed as an item ‘Lost in Transit’. Apparently a man called Paulo who works for the Online Team is investigating the case. The case was put forward on the 12th April and I would receive an email in 24 hrs regarding progress/outcome. Ross stated that the item had been returned to the depot but there was ‘physical damage’ and an investigation was taking place. It could take a week to investigate. I stressed that Currys has had the item since 30th March and was received with no damage hence this was not my problem. Ross suggested that I would receive an email in 24 hours. I asked to speak to Paulo, after time on hold Ross had spoken to Dean in Online Team services and said Paulo was not available but he had emailed the ‘Lost in Transit’ team and once he had received a response I would receive an email. No email, no refund. 21.4.16—Spoke to Macauley. Case notes said that the depot was emailed on the 15th April by Paulo requesting lost item. Unsure why I was told item received but damaged as this was not the case. Macauley then spoke to ‘the team manager’ . Macauley was now emailing Paulo as case logged on the 12th April and they have confirmed it was collected in store on the 30th March but apparently wasn’t so was resent for. Arrived with them on 1st April. Outlined the ‘receiving goods on a pallet’ process and it has to be manually looked for. Macauley repeated that he had spoken to a Paulo and would have to wait up to 14 days, however, he would personally make sure that it get resolved for me. ..Paulo not available at this point. Said to call Tuesday as then 14 days had expired and would refund the money. This would then take 3-5 days based on my Bank. Macauley would be in touch with me...he then changed his mind and said the 14 days would be up on Saturday. Macauley said I could call back and ask for him personally as it wasn’t fair speaking to different people. No email, no refund. 25.4.16. Unable to put me through to Macauley, spoke to Steven. Notes on system last logged as Christopher. No details of a call last Friday (21st April). Steven to contact Lost in Transit (LIT) team to find out what is happening, they would then call me. I explained 14 day time had expired so refund is required regardless of investigation. Steven attempted to end the call and said LIT team would contact me in 24 hours.. .Steven now said the LIT team would take up to 21 days to investigate. Would not transfer me to the LIT team. I asked Steven to confirm that there was no records of a conversation I had last Friday, he confirmed that no records showed this took place. Steven would email Macauley and LIT team to contact me or him which they would normally do in 24 hours . I gave him my mobile number. No one contacted me. 26.4.16— Notes on the system at 2.37pm still no response from the LIT Team, he has spoken to his Manager John and Back-up Support team therefore refund will be processed. Could take 3-5 working days. Customer Service said he would still need to establish where the item is, either still in store (he to contact the store), or lost in transit as their team had not produced the information, but this would not effect the refund...today. Call Tuesday 3rd May as 5 days up, (would have been Monday but for the Bank Holiday) if no refund. I finished by asking if there was an evidence of an email been sent to me throughout this process , “no not at all” was the reply with no notifications of emails sent. Question now is what do I do next if there is no refund next Tuesday?
  19. On the 2nd of December last year, I bought an LG 3d Blu Ray player (for my bedroom) from Currys. Yes, they offered the extra cover but I declined. Two days ago, during one of my poor health days, I thought I would put a film on in my bedroom only to find that the player didn't switch on. I tried everything (new fuse, new battery for the remote) all to no avail. Yesterday, I took it back. I set my phone up to record the dismissive attitude of the Currys staff and being prepared to give them what for. Currys failed me miserably! They swapped the ruddy thing with no fuss. Bugger!
  20. Hi I purchased a washing machine in Dec 2012 and paid for a premier insurance so if my washing machine could not be fixed in 7 days I'd get a new one. On the 10th July I called as my machine was not emptying or spinning. It came up with an error18 which meant a blockage somewhere in the machine. I had to wait 4 days for an engineer. He came, replaced a part and left. My machine worked for 2 loads then the same error appeared the next day. I called and they couldn't get an engineer for another 5 days. They said if it needed a part then they'd order one. I mentioned my policy was a 7 day but they said it was 21. As I had the paperwork it clearly stated 7. In Dec 2014 as I had a few products insured they suggested i go on a multi care policy as it would save money. All the advisor done was put me on a multi care policy. He explained nothing about anything changing such as the terms and conditions. I know I'm also to blame as they sent through the new policy and I didn't read the terms and conditions as I wasn't aware they'd change. Now they say it's tough. It's my fault I didn't them. I recorded the call when I changed to the new policy and he mentions nothing. I thought they have to at least mention the change to make sure it was suitable to me but they say it's not there responsibility it down to me. I have 3 children and a disabled husband and can't be without a machine which is why I purchased a fix or replace in 7 day policy. I have little faith in the engineers they employ. As the machine suggested a blockage he done nothing to locate it just sorted the spinning problem.
  21. Hi, new to this forum, found it when searching for a bit of advice. I've searched for an answer to my specific issue but can't find it here, so..... I recently bought a microsoft surface pro 3 from Currys. The advert clearly shows it with a keyboard, which is what I was looking for. I went ahead and bought it. The next day my girlfriend said she didn't think it came with the keyboard, so I looked at the advert again. It definitely does not say keyboard not included, and there is separate offer for the tablet and keyboard as a bundle. I realise I made a mistake here but are Currys in the wrong advertising it like this ? I have written to them and they have replied saying the keyboard is only shown as part of the bundle offer. If you look at the advert for the tablet the keyboard is shown. Tried posting a link the the advert but it won't let me. it's the 128gb model for £749.
  22. We bought a £1,299 laptop from PC World buisness, with £579 Premium Cover. ANY EVENT Accidental damage, fell down multi story, concrete, car park stair well, when I tumbled when ill. To understand events, History background, 2 years later, with a vast assortment of bad medical problems, medically, I already have a bone damaged injured nose caused by using long term nazal spray from Dr, with a 5 mm hole through it. In short on stairwell, There was movement in my nose, I could not breath, forced to pick the blockage, I must have touched a nerve, I felt like I had had an electric shock, this together with other things in my mind, just finding out my consultant suspected I now had cancer, on top of slow liver failure caused massive anxiety attack, I miss stepped & fell down multi story car park concerete stairwell, the laptop dropped & smashed. I dont recall specifics, just getting home, only later the hospital Surgeons report 9th Jan, to find on his examination, had caused 1.5 cm hole in my nose, between nostrils, was only 5mm before. He now want's to remove my nose to fix it. These hosital letters have gone to the C/E. Despite premium cover, gives me 24 our collection, when rang for collection, or engineer, told no collection from my house for a week so took it to store 9th Jan. Even then, It could not be collected until 13th Jan no vans available, So it took minimum 5 days to collect policy states within 1 days. They are instantly to send us a loan set, or as soon as one came in, factually it never came. EXPLAINING AS of the 21 Jan 2012 FROM THEIR OWN HISTORY RECORDS, " WHICH SHOWS TO ASK ". Weird things, but I have now asked all the qustions, the collection jobbooked 9th, this was scrapped on the 13 Jan, & yet re-booked on the 13th, now to be collected on the 27th, & returned to me on the 3rd Feb. However, it also shows, 13th, emergency private currier booked to collect on 13th& was delived to repair works on the 16th Jan, No mention when where its beenFactually 19th, told laptop was not even looked at until 9.30am 19th Jan. This was later stated as the 18th ??. I have requested copy of all recordsUnder rules, time limit is 7 days to be returned to me, or 10 days, if via store. Mon/Tue/Wed/Thu/Fri/Sat/Sun/Mon/Tue/Wed 18th "10 days" So it has to be back with me in my possession, yet only just looked at on the 19 th Thursday at 9.30. Being 11 days At 19th 9.35 Thursday, despite being out of repair time, & me every day asking for repair back or replacement, it is branded as excessive damage ??, & sent to PCWORLD Fraud ?. Garry Perrment. We rang at 9.40 on the 19th, & told just gone to fraud dept ?. Said that was a co-incidence of time. This was then changed to, we looked at it on the 18th at 9.30 ?? We await copy repair reports & papers Concerned, by this, were asking questions, we contact repairs, 19th at 11am, & explained what had happened, are now told, repair was out of time & should not have been sent to fraud, & the accident I described, was correct to the damage, I was told she had just written it off, & would get vouchers, worry no more. 11 am Records show write off as stated by her 19th, she had requested vouchers. However 19th at 4.30pm records show, claims investigations, cancelled the write off, it is to be returned to store 20th, with letter from fraud, XXXX going to ask how it happened. Saying down A FEW CARPETED HOUSE STAIRS ????, would not have damaged the screen & case. So fraud. On the 20 & 21st, records show, still in repairs, NEVER returned to store. ( As of 21/1/2012 utterly no letter or email to me This is what I am finding out, by others loking at others notes. ) 20th Jan, agent, by chance mentions this note by fraud about falling down house stairs query as reason for refusal, & I told him what had happened in car park stairs. He said looking at all notes, there is no mention about house, just "Fell down Stairs" Yet fraud had stated assumed it was inside a house ????. We post & emailed served notice today on the chief exec of 7 days before we issue in the County Court. AVIVA Our insurance Co, advise, when I ask them, they will get us new laptop & or sue PCWORLD under our own legal protection policy, They will either way, get the money from them. Email & via Spec Del, letter & 3 departments, hospital reports have been sent to Chief Exec, showing 3 medical reports, on the 9th Jan, surgeon saw me with view, to repair a prior small hole in my nose the central bone tissue had died, because of using nazal sprays over 22 years, & now 9th it was 1.5 CM, In the fall my finger had banged a big hole through, & " I now needed Nose removal " & Nose rebuild. Taking bone from my ear. I await to see if they say, accident was not accidental !. Letters advise, would have to do surgery, but needed confirmation, from my liver expert, was I up to complicated surgery, as diagnosed with liver damaged & failure, Other report letters, say were doing on 10th Jan, more tests for bowel & other caners, as constantly loosing blood. I mention this to explain the anxiety attack, after getting blood results back, & informed, by mistake they were doing more tests for cancer etc. Hence when I had an anxiety attack, it was for good reason, I do not think, a person, would push finger through a small hole in their nose, unless by accident. making it confirmed 1.5cm on 9th. We now await until Monday when the Chief exec, gets our notice, & 3 hospital letters / medical reports. In my calls to K/H, it was said, this Garry Perryment thing, becoming a norm, " to dispute everything " People do not think, to question in detail about times, & events, We want to know exactly who has been doing what to our laptop, & expect to find excessive damage has been done by them. 5 days in store, with external curriers, etc, etc. The policy covers us for WHAT EVER HAPPENS. Accident / or Breakdown. What is important to everyone, is the above cover, & to those like us, that are entitled to a loan set. We never got one, yet asked every day. As described to C/E. The policy states loan set as available In these many calls, we were told they had, thousand of people elligible to get a loan laptop, & each week say had 400 requests, yet they only had a hand full say 6. yet they needed 400, described to me, we had more chance of winning on the lottery. Hence we have made freedom of information request, & told the C/E, to us, the implied terms, loan set if available, is totally miss leading, as chance of getting one ever was next to NIL. To us this is miss representation, & we asked a number of questions via F/I. We wait & see. I feel it is important for them to see the stress they are causing to others.
  23. In 2009 we bought a Beko frost free fridge freezer from Currys for over £400. Last weekend (4th July) the back of the fridge compartment blew up like an air-bag, pushing out the shelves and opening the fridge door. The freezer was still working at this stage but only until the following day. On Monday 6th I sent an email complaint to Beko and received the following reply: "Good afternoon,Thank you for your email. I am sorry to hear of the fault with your Beko Fridge/Freezer. If the back wall has blown out on the appliance, this unfortunately cannot be repaired .Unfortunately due to the age of your appliance Beko PLC cannot offer any assistance. We can only advise that the guarantee for your product, under English consumer legislation and the Sales of Goods Act to Consumer Regulations 2002, is contractually with your retailer. Therefore they have strict liability in terms of your claim. It would be normal practice for issues such as yours to be addressed directly to the retailer. Thank you for taking the time to contact and please accept my apologies for any inconvenience caused. "So, (later that day) I sent the following email to Currys: "About 5 years ago we bought a Beko frost free fridge freezer from Currys (serial number 0910577910). On Saturday 4th July we noticed that the back of the fridge had blown up like an air bag. The freezer still seemed to be working. On Sunday 5th July the freezer stopped freezing. Why should this happen to such an expensive and relatively new fridge/freezer? We are devastated. We thought that Beko products were supposed to be reliable. We have contacted Beko and they said that 'We can only advise that the guarantee for your product, under English consumer legislation and the Sales of Goods Act to Consumer Regulations 2002, is contractually with your retailer. Therefore they have strict liability in terms of your claim. It would be normal practice for issues such as yours to be addressed directly to the retailer.' "At about 18:00 the same day I received a phone call from Currys saying that they knew of this same fault happening before and, due to the age of the product they said that I could have a voucher for £30 (which I received later that week) towards another purchase.
  24. Hi all I am just back from spending 2 and half hours in a store arguing about the Sale of Goods Act. I bought a Laptop online, which keeps freezing, so I phoned Customer Services and asked how I go about returning it, I was advised to just call into my local store and they will sort it all out. So off I go to said local store, only to be met with abuse by the General Manager. Anyway, the guy on the 'KnowHow' desk claims the Laptop is not faulty at all and therefore I can't have my refund, so I quote the SoGA and he said hes not allowed to talk to me about that, so I ask for the Manager, he comes over and again refuses to speak to me about this. He phones Customer Services and I speak to them and am put through to their 'Legal' Department, who also dismiss my claim, even though I quoted the SoGA to them. I also asked them for a Letter confirming why they were refusing my refund and why they think they are above the Law but they even refused to do that. So I am now left with a faulty Laptop and no refund. Where do I stand on this? Can I pursue a Criminal case under the Consumer Protection from Unfair Trading Regulations 2008? Thanks in advance.
  25. First of all I want to say hello to everybody, im new here, and I registered because I hope someone could give me some advice. A couple of weeks ago I send a desktop pc to repair to the Curry's store located in Leyton, because my pc has a broken pci slot damaged from the graphic card slot, but it was still working, the only problem was that couldn't use a graphic card. After 14 days (the only day that they were in contact with me) they call me and say that the fault can't be repaired and that I can come back and pick it up with a refund (90£). They gave the refund and the pc, but yesterday I tried to connect my pc and it wasnt working. I went, again for the 3rd time, to the store to ask what could be done, and they told me that they didnt even send the pc to the repair centre (14 days for that!) and the pc was always in the store. Obviously they told me that nobody touched it or use it without my presence, thing I dont know because the pc was working before I send it to the store, and now it isn't. I went again today, and they told me that nothing can be done, no refund, nothing. They took a 400£ pc with a fault in the graphic card and now its not even turning on. One of the guys even told me if I wanted to buy a new pc there, it's atrocious. I have contacted the customer service and the knowhow from the company but the didn't gave me any answer. They don't want to repair it or refund me, and the pc it's just a little than a year old. I was extremely angry and went out of the store cursing, which I shouldn't but I was out of my mind. I have send mail to the page citizen advice to see if they can give me more information. Sorry fot the long thread and thanks for any help.
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