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  1. We have been Sky customers since 2010 and received a Sky box as part of the contract. In May 2012 we decided to upgrade to a 1TB Sky digital box. We paid for this as a one off and nor connected into any contract. A couple of months ago we started experiencing a green screen and phoned in about it. We went through a planner rebuild, but the fault came back after a week or so, however now we have sound dropping out and the picture freezing occasionally. It happens about once a night and only seems to happen on recorded programs. Sky have agreed a fix, but on questioning them they will be replacing our box with refurbished box. As we bought our box outright, we do not want a refurbishment box preferring either a fix or a new replacement box. Under SOGA, can we demand the fix or if they cannot fix our box, a brand new replacement box? Thanks.
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