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Found 2 results

  1. Hello A couple I know have for the last 4 months been rented a 3 bedroomed property. In November their energy company contacted them advising that a £13k bill had accrued since they moved in. The couple had a gas engineer look at the boiler and saw that a condemned sticker had been removed, this was prior to them moving in. The engineer tested the system and it was discovered that the system was burning gas at £35.00 per hour. After this the couple rang the letting agency and explained the situation. It took them 6 weeks to do something about this and the couple had to buy electric heaters and keep them going 24/7 has the rooms were really cold. Have they got claim for compensation against the letting agency for this? Thanks
  2. My previous insurer automatically renewed my insurance without my authorisation.. .I was only made aware of this when the paper work came through 2 days later.. .I cancelled it the same day the papers came. They said no problem, and I will get a full refund. I now have insurance with another company as the quote was lower. Now my previous insurer has sent me a debt letter stating that i owe them £13.56. I phoned them and they say its the cancellation fee?? (£10 cancellation fee and the £3.56 I still owe them but they will not chase it up?) They cant just canel it Also my renewal quote was £470 yet they were only going to refund me £430???? but nothing was taken in the 1st place... can someone enlighten me as to what is going on here? are they just trying to extort £13.56 from me as I did not accept there renewal quote? does this stay on my credit records or anything like that? why wont they canel it completly. They didnt even take any funds from my credit card... I did not authorize them to renew the policy,
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