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i had an engineer visit on the 29th july for my broadband, all he did was check the caballing was correct and replace the superhub and left only for me to find out i had no internet at all because he set it up wrong jump forward today,cut off because im over my credit limit because of a £99 fee for his visit? i wasnt told of this when i phoned or i wouldn't have booked a visit because i can't afford it but the notes on my account supposedly say i was told. so ill have no service for 2weeks because they want £200 to put my services back on and i don't get paid for another 2 weeks,(my bill isn't due til 11th sept) but of course i'll be charged for these 2 weeks service i didn't use. ive just written a 4 n a half page complaint letter since thats the only way they will investigate a complaint or thats what i was told anyway. i am livid! come november i am off back to sky,they don't have as good internet etc but i never had appalling service like that with them. anyone else heard of or had this fee? who else can i contact? TIA