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  1. ...Hi, Had to return a jacket from Scotland to Ireland via Hermes. Tracking the parcel got through a few steps and then went missing the day before it was due to be delivered back to retailer. Jacket cost 90 pounds, +10 delivery +Hermes charge of 12 pounds (total 112). Unfortunately I did not take out extra insurance, believing it to be unnecessary. MyHermes saying it's being reviewed, but will not accept my screenshot of receipt w...
  2. ...Hi, I have gone through some of the numerous threads on missing parcels sent via Hermes. My question is, who is legally liable if a parcel, returned FOC via Hermes as per the sellers return policy is lost? The seller won't issue a refund until they receive the parcel. Thank you....
  3. ...Good morning, Booked via Parcel2go, Hermes lost a parcel I sent to Europe worth £150 - I did not buy additional insurance for this parcel because as far as I am concerned, it is within their duty of care to ensure the basic and functional delivery of an item within the £12 of postage I paid. Nonetheless, I sent P2G a Letter Before Action 2 days ago, to which they offered the standard response pointing me to their T&Cs: "The L...
  4. ...Hi all, I recently sent a parcel (a glass splashback) via Hermes. I stated the value of the splashback (£44.99) when purchasing the courier service (which cost £7.99), but took the minimum insurance of up to £20. I checked before sending and their help pages stated: I was prepared to take the risk of the package being damaged as it was reinforced glass, and packaged well. Hermes lost the parcel, however are refusing to refund ...
  5. ...the meantime the Christmas holidays have passed come the 27th of December I got an email from Hermes (or should I call them Herpes?) informing me that : 27/12/2017 14:08 Delivery attempt made, allow 24h on 28/12/2017 But I was there at that time and nobody came in. next day I get exactly the same notification. 28/12/2017 14:50 Delivery attempt made, allow 24h on 02/01/2018 Again somebody was there but no driver in re...
  6. ...I am posting this on behalf of a friend, who sent a valuable piece of sports equipment through Hermes. Firstly he failed to pay extra for insurance as he did not see it at the time. He also made the classic mistake of not checking the weight thoroughly. It was just over 5 kgs. A case was opened on 2nd November when the parcel failed to arrive. The case was supposed to be actioned within 24 hours. On 5th November customer contacte...
  7. ...Good evening, I have a problem with a Hermes collection which is making me very worried and upset. I arranged for a parcel to be collected, the courier finally turned up and my husband saw the courier collect the parcel but on checking in the safe place there was no card. My parcel hasn't been received by SimplyBe so they made enquires with Hermes who deny there was a driver in the area on the day my parcel was collected. ...
  8. ...We used a courier company called MyHermes to deliver 14 items which we had soldon ebay in November last year. The parcels included 4 items which, though not massively fragile were breakable - a ceramic basin, a vintage bakelite radio, some art deco wall lights and some ceramic door knobs. They were all wrapped well in several layers of bubblewrap and marked as “Fragile”. We were subsequently informed by the buyers that all four were ...
  9. ...lose neighbour , close as he live in the flat that backs onto mine, The complaint I have is that Hermes left MY parcel in my neighbours outside cupboard and put the card in my neighbours postbox! I am just lucky my neighbour is honest or I would have had no idea that it had been delivered! I have reported this to Debenhams but they cant see anything wrong with what Hermes driver did!...
  10. ... Christmas present to the shop to be exchanged. I booked using Parcel2go and they in turn used myHermes as the courier. T he parcel was lost. My problem is this...I dropped the parcel at a drop off shop. I returned to the shop and they looked on the CCTV for me and it clearly shows my parcel being collected by the myHermes courier. The parcel was never scanned in not once. Parcel2go claim that they they have no liabil...
  11. ... day prior to the estimated delivery date period, I returned home from work (no text or E-mail from Hermes) to find HERMES courier had posted a 'sorry you were out' card with hand-written FRONT DOOR as some feeble indication of what he/she has decided to do with my item once they'd discovered I was not in. My home has a front door that leads onto a major public pavement and main road. Obviously the parcel wasn't there. I contacted the selle...
  12. ...omething from ebay at a very good price; one not easily repeated. The seller shipped it to me via Hermes. The tracking showed it as being with my local courier & out for delivery last thursday. It never arrived. I checked the tracking and everything was the same except the date had changed to friday. Still nothing (I was in all day) This happened for saturday & then monday; the date for delivery kept changing but still no actual...
  13. ...d but he did not like it and asked me to return it, I filled in the return paperwork and had to pay Hermes to come and collect it from my house which they did on December 4th, it has a tracking code on it so tracked it to make sure it arrived bk to QVC, Now the tracking system has not been updated since December 7th which said on way to client but nothing since. I have contacted Hermes and QVC but got no response, QVC have already taken t...
  14. ...Hello - I'm hoping you can help me out regarding a parcel I've sent with Hermes. The item arrived damaged (technically, all that arrived was a noticeably empty box) - and so was rejected by the recipient. I've contacted Hermes (who hadn't bothered to tell me that it had been rejected), who have said I need to pay for the return delivery to be able to obtain a photograph of the item to claim for it as a damaged item. Is this correc...
  15. ...mage from the pictures I have seen. I have read online of several other people saying that their MyHermes parcels labelled as 'Fragile' arrived damaged whereas the ones not labelled were delivered without any problems. On 06 April 2012 I contacted MyHermes.co.uk support via their website form about the problem and to enquire about compensation. (for an additional cost I had taken out the extended compensation cover up to £100) The fol...
  16. ...Please can someone offer me advice. I have been expecting several deliveries this week via Hermes courier service. According to the tracking service, two were delivered and signed for, one at 10.58pm in the evening! And the third was marked as left in shed, a shed that we do not have. No parcels or deliveries have been left or even attempted to be left as at all times there has been someone at the property due to illness. I have checke...
  17. ...this guy did not even give a gentle knock on the door first. I expect he will be my regular My Hermes postman if I receive any more parcels sent through them, so next time my camcorder will be left running in my front porch to film how he delivers my parcels, and I will show it here..............
  18. ...Nov 2011 3. Logbook loans / nine regions go into administration Mar 2012 4. Debt is bought by Hermes 5. OFT allow Hermes to use logbook loans trading name 6. Hermes must abide by OFT ruling and the Code of practice (CCTA) associated. So can anybody shine a light on the following If they are revoked and strike off how do they do a bill of sale dated 16th Dec 2011 Can a bill of sale be transferred to another company legally (I...
  19. ...Hi, I need some advice. I arranged for myhermes to deliver a parcel to a buyer who purchased from me on ebay. After nearly two weeks of the tracking information being all messed up (attempted delivery,returned to depot etc repetitively) I sent them an email a few days ago to express my disappointment and SHOCKINGLY received this response: "Good afternoon Thank you for your email. Unfortunately we are unable to...
  20. ...re they could do for me, im sorry? No goods and no money? Are they kidding me? I asked them to tell Hermes to send down their driver so that he can identify where and whom exactly the parcel was left with. They called me back saying unfortunately this would not be possible. I let them know that under the sales of goods act, it is their responsibility to make sure i receive my order, but i was told that there wont be a refund and that was th...
  21. ...My husband took out a loan with lbl nine regions ltd (now hermes) for £1000 nearly 18 months ago, to date we have paid back £2299.04 of the £2922.66 total to pay inc interest. He lost his job a couple of months ago and although we have tried to keep up with the weekly repayments it just hasnt been possible and have missed quite a few payments over the last few weeks, they have refused lower payments and have now demanded we pay them £623.6...
  22. ...t with a different person's name on them. She opened her letterbox and there was a card from Myhermes saying that they had left 1 parcel in a safe place. She struggled to move the boxes as they were heavy, took them in the house and then called the number on the card explaining they were left on here doorstep when she wasn't there and that they aren't even for her so could they come and collect them. They refused to collect them saying...
  23. ...can anyone help me with how to deal with TK Maxx and thier couriers, Hermes? or has anyone else had the same problem? i ordered a dress in the sale with a pre sale value of £214. it hasnt been delivered. i discovered this less than 24 hours after the claimed delivery and rang customer services--assuming it had been misdelivered. However, the courier from Hermes, was rung while i held on the line and she told the tk maxx customer services...
  24. ...n accident while driven by my partner on his own insurance policy and the insurance want the v5 but Hermes won't sent it to me. I have repair the original loan amount £400 and £200 odd interest ams they still want another £900. They want authorization to speak to my partners insurance which I am not prepared to give them. This loan has been miss old and I don't think its acceptable I signed for loan in my own car at the roadside nothing ...
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