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  1. ...to duplicate the process and not need this post. Sent a package with Parcel2Go using Hermes, didn't opt for additional protection. Item was a macbook pro with broken screen, sold on ebay for £180. Dropped the package to a ParcelShop at their direction, using their own in-house label printer to package the item. Well-packaged item. Tracking info never updated once the original drop off had been confirmed We...
  2. ...s and no tracking after dropped off, (parcel shop person says it was picked up same day) contacting Hermes is a nightmare, I have been only told by email they are inquiring and have to wait 24-48 hours(already passed). Now as i assume the parcel is most probably lost. and I am fully prepared to fight for full compensation. I am looking for a step by step guide how to start for my claim. Thanks...
  3. ...I sent some items including a laptop via Hermes (my mistake) and Hermes cannot locate them. The value of the items is over £600, but that is the amount I declared (my mistake). I purchased the "insurance" and have been offered £300 plus the original payment for delivery. My next step is to accept the money, but state that their attempt to limit their liability is unfair and unenforceable and "Please understand that I am still con...
  4. ... Although nothing is confirmed as yet, i haven't really had anything from them at all and the hermes response i have been given does not seem very promising as they have implied that they have lost the parcel. This response was myself emailing the CEO last Saturday. The Major Event pdf document shows the whole tracking information from start to it's current status. What bothers me that after one day it has been delayed due to "m...
  5. ...£20 as postage cost. After about a week, I realised my parcel was not delivered and then contacted hermes to inquire about my parcel. They did depot sweep for about 3 times and then came to the conclusion that the parcel was lost. I later submitted claim for the lost items. There was so much back and forth. Eventually, they came back to inform me today that I will be refunded only £300. I have rejected this offer and demanded for f...
  6. ...x with packaging in the delivery bag 20/05 - claim sent to packlink 21/05 - claim sent to hermes I will update this page, in a couple of weeks, or as soon as a decision has been made about the claims...
  7. ...rowing machine (300GBP) on eBay (private seller); I arranged delivery by myself through P2G and use Hermes as the courier. Sadly, I didn't buy the insurance P2G offers. Information about the parcel: - Rowing machine (300GBP) - 175 cm X 80 cm X 26cm - 26 KG Timeline of the incident 1) It was collected on 26 June by HERMES 2) After numerous calls and emails - it is lost and confirmed by HERME...
  8. ...Hi, Another item "lost" by our friends at Hermes. I sent an item sold on eBay which was never scanned again after the parcel shop drop off although I'm told it did get to the Avonmouth depot. Details as follows: Date Sent: 26 Jul 21 what was the item: Lego what was its value: £336 eBay sold price was the item properly declared: Yes was the value properly declared: I think so - is there any way to check? (I ...
  9. ... please be gentle. The issue that I have experienced was: I booked a delivery with Hermes, on the parcel 2 go website, to send a computer component (graphics card) which I had sold via ebay. I chose next day delivery with signature and delivery guarantee (I did not take out the optional insurance) and delivered the parcel to the drop off point on 08/11/20 I was very distressed to learn on 10/11/20 that Hermes had ...
  10. ... right. Brief background: Sold a PS5 for £530 via Ebay and chose Packlink/hermes to send the parcel to buyer on 22/03/2021. I opted for the standard insurance (from this site I am now aware this is not enforceable and should be covered for the full value of the transaction) contacted Packlink & Hermes, as the parcel was still undelivered on the 29/03/21 on the 30th I received a respons...
  11. ...is site! So - my story... Reading through other posts I guess I'm yet another victim of Hermes who I sub-contracted with Parcel Hero to deliver a laptop I had sold on eBay. Hermes were the only carrier offering Saturday delivery when I got my quotations - little did I know that the package would never get beyond 'We've got it' in the tracker. The laptop was worth well in excess of £1,500. I noticed that the very expensive insurance o...
  12. Read many complaints about theft, missing items and asking people to take up insurance and protection, the funny thing is yes I have fully insured and took all covers and documented protection and items which are sold via ebay smart send, and all confirmed by P2GO and yet over 14 days now no money and no settlement, and guess whats next!? Another parcel stolen over a week ago, enquiries after enquiries and an empty bag posted to my customer which I refunded already! Now 2 Stolen parcels, no settled claims with over 120 emails, and over 25 online chats and I had over 10 peoples names. Still no refund via all fully protected parcels worth each 127.99 and 121.99! Total breach and crimes committed over ourselves plus lies and the list goes on! Whats next Police and then small claim court or no win no fee solicitor? Whats next Please!? Real!
  13. ...c. £750 worth) sold on eBay Bought inpost shipping via packlink which of course ends up with Hermes No extra cover taken - silly boy, but reading this place maybe not? Arrives on Sunday, package tampered with and devoid of laptop I have Pics of packaging on arrival, clearly tampered with Video of unboxing, showing it is indeed empty Doorbellcam footage of the delivery .. you can tell it's empty ...
  14. ...Hi all, On 10/04/2021, I sent out a parcel containing a PS5 with Hermes through Parcel2Go. Ever since, the only update I have ever received is that the parcel has been collected from the drop-off point and it's on its way. I messaged Hermes who then instructed me to make a claim through Parcel2Go. Shortly after, I received an update on my enquiry from Parcel2Go. By cover, they are referring to the ...
  15. ...ay that it was great finding you and to see all the people you've helped with similar issues. eBay, Hermes, and Packlink are very difficult to work with and don't have any ombudsman services (or similar resources), so really apprecciate your work! I have read a few threads and feel like my case is a bit different form the traditional damaged / lost parcel, so would love your guidance: I sold a computer GPU for £290 o...
  16. ...ey - engaging fully throughout of course On 22/8/2021, I paid Parcel2Go, using InPost (Hermes), to ship a £39 laptop which they have lost. Whilst a small amount - they should be providing their paid for services properly and thus I am taking this to small claims. The letter before claim is attached - they now have 14 days to get back to me. The address is: Parcel2Go The Cube Coe Street Bo...
  17. ... to this brilliant website (thank you for everything you do) I have started to make a claim against Hermes and have a pretty good idea of what I’m doing, I am just looking for some guidance around making sure I get the wording right / when to send what. Brief background: I bought a rug for £600 which I then decided to return. I booked a courier directly through the Hermes website on 18/08/2021 and opted for the standard...
  18. ...Hi guys, I have recently found this website and have been reading a lot regarding Hermes scandals. Thanks a lot to all the people running and supporting this forum. Doing lord's work. Here is my case, hope I can get some help. On 07/08/2021, I used Hermes service to ship my laptop however the laptop never reached its intended destination. On 16/08/2021, I had a chat with their representative over the phone to get an update on the situation...
  19. ... i'm absolutely fuming and am a man of principles. I sent an item via parcel2go through Hermes (Yeah I know) last week. £5 odd delivery next day blah blah Now the ebay tracking is slightly different to the hermes tracking, and the ebay tracking has changed today. As you can see it was due to be delivered 16/9 but there was a delay Then it was 17/09 and it came up due for delivery then the tracking said n...
  20. ...nt my 3 year old satnav back to the distributor for repairs as it was crashing mid journey. I used Hermes as I've never had a problem, until now. I paid for insurance to the full value of the device (£230) which hasn't changed in 3 years - that model is still £299.99. On contacting the distributor as I hadn't heard anything, they said they hadn't received it, so then the fun started! I contacted Hermes and they said they would ...
  21. ...Hi I am looking to send a letter before action to Hermes following the loss of two items from packages that were tampered and the items stolen before they reached the recipients. The two items were sold on ebay and dropped off at the parcel shop to be delivered by Packlink and Hermes on the same day with the same 8-digit ticket barcode: First item (BOSS ME-25 guitar pedal) sold for £63, including postage with standard cov...
  22. ...ide 44" monitor, the only company that would accept a 110cm parcel in length with 13.6kg weight was Hermes, so sadly I had to go with them, hoping for the best. Hermes Postage Cost: The postage cost was: 9.44 The extra signature proof cost was: £0.90 No extra insurance cost paid because it would only cover up £300, and the item is part of their "prohibited" list (as far as I understand they don't even i...
  23. ...ct same situation as you... sold two ps5 on ebay 2 days apart both were dropped off to hermes pickup spot and stolen in transit can you tell me how i should go about claiming the money back now...
  24. ...I imagine you get a lot of us) First off, @BankFodderyou are a legend! This particular Hermes thread and all of your guidance contained within has been extremely useful for my own similar journey so far. My case is similar; have used Hermes in the past with no issues until now. I purchased their services to return an electric guitar to a store valued at ~£600. I declared 'electric guitar', and was...
  25. ... have experienced was: I have posted my parcel (200£ worth mobile phone I sold on ebay) with Hermes company on 21st of February 2021, and it still has not been delivered. After a painful process waiting long in a queue and talking to useless assistant Holly - I finally got connected to a real person (although not helpful) from customer support. My claim has been registered. 4 days after - when I called Hermes customer supp...
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