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  1. ...t I found a replacement, and that it would be claimed against the other party. I accepted, and Auxillis - who I believed were actually working on behalf of the Co-op - phoned me. I had to go through a load of questions and eventually the guy said he'd arrange for a 4x4 automatic to be delivered to my address later that day. When the delivery driver arrived, I was handed a wad of paperwork to sign. (Now for those of you ...
  2. im just posting on behalf of my sister as im unsure what to advise to her, wondering if any one can help. My sister who's pregnant had a car accident January, she was driving her corsa and a van pulled out ( he was on her side of the road facing towards her) it was icy and she went to brake but skidded and collided with the van driver which in turn rebounded and hit a stationary car. she was traveling around 30-35 mph. her car was written off by goskippy who she is insured with, and AX have provided her with a courtesy car to get to and from work. AX have
  3. ...Hello all, also in the same boat as you with auxillis and car hire costs being disputed by the At-fault drivers insurance company (Aviva). Husband received his court date this week. The court date is for early March 2021. So 5.5 months notice. The accident took place at Easter 2019. it is quite nerve racking and although we have been assured that the policy means we are not liable for any costs should the court fail, it is still a worryi...
  4. Erm I wouldnt say im having problems, im just concerned of how much notice i will get when a court hearing date is given
  5. ...if you type in auxillis is our search top right in the red banner you'll see this con over auxillis and supposed courtesy cars , but it's not its an HP agreement is well known here. 9/10 it's ends up with you fronting a court claim out of your own pocket for auxillis against the other parties insurance company that you don't stand a chance of ever winning for a claim against them for the excessive HP hire car costs you got scammed wit...
  6. ...Had a non fault accident, insurance company told me about auxillis so went with that option to avoid claiming on insurance... Repair cost was paid for no problems by other insurer, and otherside admitted fault. Hire costs of just over 1k has been disputed for a lengthy amount of time, as i say nearly 18 months from incident to case closure... Auxillis passed the case to their solicitors, who ive dealth with eve...
  7. ...ll hastings and in the end I had to move my own car to a safe parking place . Hastings sent me to auxillis so I signed a contract. Two days later my cars collected. By Msc repairs southall. Then my car came back chrome all bent door not aligned stonechip where there was none before roof looked out of line. So I sent it back called hastings and auxillis told them I did not want the garage touching my car . And auxillis arrange...
  8. ...ster has gotten into. Try this link to begin with https://www.consumeractiongroup.co.uk/search/?q=auxillis&quick=1 you will turn up some interesting stuff as well. It seems to me that there are big questions over a recommendation to somebody who is maybe just had an accident and rather vulnerable and which persuades them to rent a car at daily hundred pounds a day You definitely need to get back to us – and if possible your sist...
  9. ...y email. Not surprisingly, after two and a half years of hassle with this lot, when I see the word 'Auxillis' in my email inbox, my heart sinks. Please - stop sending notifications, or unsubscribe me. I never want to see or hear their name again. Thanks....
  10. ...might be best to update your existing thread since september when yoyu last posted.. Auxillis....again !!!! - Motor Insurance - Consumer Action Group so we can help you?...
  11. ...onth) I had what I believed to be a courtesy car. I was then shocked to hear from this auxillis company that the car provided was a hire car on a credit agreement, that they had not managed to recover the fees from the 3rd party, and that I could be liable for the hire car costs unless I offered complete co-operation with their solicitors. I am now being asked to sign an agreement with their solicitors to act on MY behalf! ...
  12. ... received advice from that solicitor. Her advice was unequivocal: co-operate with Principia, Auxillis's solicitors. I later mentioned to her that I believed, at that time, that the dates of the hire were incorrect. Her response was what I would describe as a typical solicitor's "mmmm...." which I took to mean "don't mention it." The Co-op are not involved; Auxillis's contract is with me, and I agreed (unwitti...
  13. ...ad a long 45 min telephone conversation (all recorded of course) with Hastings who then put me onto Auxillis. Hastings initially denied sending the email in which they told me to contact Auxillis to arrange a courtesy car and vehicle repairs and so I forwarded it back to them. They then said that the wording had simply been a "mistake" but that it didn't make any difference to the fact that I had still hired a car on a credit agreement with Auxil...
  14. ...Hi Jack, Hope you are well. Any luck on the outcome with Auxillis? Me and my fiance are in a predicament too. She had an accident last year February 2018 at the time of which she was insured with Hastings. Now at the time of the incident we thought third party was at fault taking into account how the accident happened. We then went to a local unit/factory to see if they had footage. This...
  15. ...heir opinion it was a not a fault claim They told me I should contact a company called Auxillis to handle my claim on their behalf and that this would be best for me as I would not have to pay an excess or loose my no claims, in fact they told me it would be no different than them handling the case except I would be better off. I received an email from Hastings telling me to contact Auxillis to arrange a courtesy car and...
  16. ...see the t&c's from this Principa Law outfit that they now want me to fully accept to - like the Auxillis portal there are two options, accept or decline. I'm really not happy about agreeing to a potentially open cheque book of legal fees and would like your opinion on my next move please. Firstly, here is an email from them: Principia Law are acting on your behalf in regards to the credit hire vehicle. ...
  17. ... 0% liability for the hire car and 0% liability for the legal costs of hiring a Solicitors, then if Auxillis confirm this in writing to you, then yes sign the document, so the Solicitors can be instructed. You have stated that they told you that you have an Insurance policy which will pay the hire car costs, if the third party insurer does not pay. Get this confirmed in writing. You need Auxillis to confirm in writing in v...
  18. ...On Saturday the 22nd February, I received a letter from Principia Law, Auxillis's solicitors (owned by the same parent company I believe,) asking me to reply to correspondence they sent to me 'recently.' I have no recollection of any letters, but checked my email and searched for 'Principia.' In my junk folder, I came across an email sent out at 1:45pm on Christmas Eve. This had gone to my junk folder - I informed the...
  19. ...ut even if they do and it gets sorted I have stated the omnibusman off with hastings and as soon as auxillis give me a final response I will take them to the ombudsman. The garage are at fault for the repairs and damage. But right now I want my car taken of auxillis and the garage and taken to another company . With everything that has happened between auxillis and acorn assessors . Hastings are finally ...
  20. ...zling. You are insured by Hastings – and for some reason rather they have passed you over to Auxillis who have persuaded you to sign contracts with them. What have Auxillis got to do with it? What is their role? And frankly why have you signed any contracts with them at all? It seems to me that the responsibility for everything lies squarely with Hastings. In fact the responsibility lies squarely with the coach driver and in the first...
  21. ...e calls recorded or just some of them. If you have got all of them recorded including your calls to Auxillis then that will be very helpful. Your story is rather garbled so I'm going to try and summarise it. You are insured through Hastings and you had an accident – not at fault. Hastings designated a company called Auxillis to undertake the repairs and you were obliged to sign a contract with them. Auxillis seem to have bungled t...
  22. ...ne, as many other people would have made the same error. It is a shame that no one from Hastings or Auxillis fully explained the claims process. It is never the job of a policyholder to even consider whether they were at fault or not for an accident. All a policyholder is expected to do is report details of the accident. The policyholder then leaves it up to their Insurance company or accident management company to work out how this w...
  23. ...kground I’ve spent several years working on the Defendant side of the credit hire fence. Auxillis and Principia Law have the same company directors. The companies are linked. You’ll almost certainly have to go with them under the terms of the hire agreement. You’ve signed a credit hire agreement. You believed it was a courtesy car based on the email from Hastings. Did you read it? I know that Auxillis get you to sign ...
  24. ...On top of this, as I apparently agreed to a "credit agreement" with Auxillis, I can only assume that they are heaping on some ridiculous daily interest rate charge as well. As you asked why I dont want to co-operate with Auxillis solicitors - What bothers me is the other stories I have since discovered whereby a judge has found liability to not be undisputed, Auxillis then saying that the claimant had broken the terms of their credit...
  25. ...ent 4 years ago. The credit hire is basically your agreement to be provided with a hire car and if Auxillis could not recover any of the cost of the hire, you would be responsible for the amount left owing. So far your claim has been settled, apart from this car hire. What you need Auxillis to confirm in writing is exactly what the situation is with the Car Hire, was this a credit hire arrangement and why you were not g...
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