Showing results for '"bes utilities"'.
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Hi all Have been a customer with BES since September, now thats not a long time ago really so you'd think not a lot could have gone wrong ...right? Wrong! Biggest scam company I have ever seen. If I ran my business they way this one is run, I'd have 0 customers! Usual story, broker calls out of the blue (Who works on behalf of BES) when we opened up our offices in September.....Lo and Behold we get signed up with BES! Since that day, my life has been nothing but stress! Quite happily paid them £132.50 per month, thought that was quite reasonable.. .. Then the big one lands...£908 because of a me
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I have read most of the recent exchanges relating to BES Utilities but they don't quite cover the situation I find myself in'. 1) I found out from the national database that BES used to supply a hairdressing business which leased the premises on the first floor of a building we own. 2) That business went into receivership in 2017 and BES cut them off soon after that. I do not know exact dates as I was nothing to do with the process. 3) The premises has remained empty since then and no electricity (obviously) consumed. So I asked BES to downgrade the meter to residential so I could apply for a supply. 4) I began th
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we bought an ex commercial property who was being supplied by BES utilities august 2017, we never had an account with them they blocked switch for months, charging business levies etc until dec 2017 got ombudsman involved who decided in our favour, made them provide credits for account for £595 making account zero , compensation payments and made them not block a switch over since 2018 been £595 sold to now 7 DCA, every time i send credit note ombudsman decision and say go away and they do then sold to another DCA and the cycle repeats how do i stop this ? -
Hello I changed from an LLP to a LTD company in December. As a sole trader I was very busy doing all that needed to be done and in my office alot of the time. The phone rang constantly with cold callers. Relentless and eventually I relented and listened to a person from Business Services Compare UK who told me they were an independent energy broker who could get me better deals on my Gas and Electric. I said I was with the companies I was with and I wasn't interested as I didn't want to incur out of contract rates. They told me it was illegal for my supplier to do this. I told them who m -
supplier to EDF. Unfortunately, until now the energy supplier was BES Utilities. They approached us a couple of times but always demanding we organise a contract with them. They've been very aggressive in their tone so we have not engaged with them. We have recently received a bill and we are horrified at the charges. I know it is our own fault that we didn't check, however we thought charges should be fair and we would have never expected such a big bill. Our actual energy consumption is £15.29 but they are demanding and additional £228 on standing charges for 5 months supply. Does anyone have
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, the hype, the threats, the smooth posting on these forums and elsewhere, BES utilities have been found to be in breach of several obligations of required industry standards. This will come to no surprise to a large number of people who had dealings with this shabby company and in particular it will come as no surprise to the victims who have suffered from the unjust bullying that they have received at the hands of BES utilities and which in some cases have even destroyed their businesses and their hopes and ambitions. I see that as usual, not only as a regulator taken his time in sorting this out, but the resulting sanction amount -
Hello, I urgently need some help with BES utilities. I have business premises and my current electric supplier - PFP Energy - was due to expire on Friday 23 July. On Wednesday 21 July, I searched for quotes via compare the market for a new supplier and was told a broker would get in touch with me. Bionic called me immediately and signed me up to EDF. Fixed rate for 2 years. I was happy with this. On Friday 23 July I received multiple calls from a new broker - Power 4 Business - who told me that EDF were unable to become my supplier because they weren’t supporting sole traders. They said EDF ha -
d a contract please help the last few days have been hell bes utilities phoned me saying they were acting on behalf of my hopefully soon to be landlord no lease signed I have ended up in a contract some how I have been bullied and feel forced into this contract really not sure wat to do as I don't have a lease yet or permission to change the electricity supplier still they say I cant get out of it they say they are going to take over the electric suppy on the 25th and there is nothing I can do they also said the supplier at the moment cant reject the take over apparently I have no -
Well the good news is that you are no longer with BES utilities so that they cannot hold you to ransom and threaten to cut off your supply. You are now with EDF. They're French but I suppose that can't be helped. In the utilities world there is a system of "deemed contracts". I suppose it is reasonable enough to ensure continuity of supply so that if you move into new premises and take over from a previous tenant/owner, your supply is not disrupted while you sort yourself out. You can then have the opportunity to continue with the existing supplier or tends to somebody new. The problem is that the utilities companies – both in res
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Taken from the BES Utilities website: This is positive news, what do we think? -
We have recently taken over a commercial property who were supplied electricity through BES. After lots of hard work we've finally managed to change the electric supplier to EDF. Much better contract and much less money. BES want to charge us for the period between taking over the tenancy and today. The rates they have stipulated are a £1.50 standing charge per day, and a rate of 22p per KWA usage. Are the above rates fixed? Is there any way we can object and get a lower tariff? Seems harsh that we never entered a contract with BES, yet they are able to charge us these ridiculous rates, because the previous tenants dealt with -
Well we haven't heard about BES utilities for a long time. Frankly I thought they'd gone to the wall. I love the way that you say you were dealing with a utilities company and you expected to be treated fairly. How wonderfully innocent. Here's some reading about BES utilities https://www.consumeractiongroup.co.uk/search/?q="bes utilities"&updated_after=any&sortby=relevancy You say that they were pressing you for a contract – which means that you didn't have one? So on what basis where they applying these standing charges? Were they the supplier of the previous tenant and they simply hit you with something which is gen
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Because I know that BES utilities is very keep to show how customer-facing and transparent they are, it would be very helpful if they would explain what is meant by a "deemed" contract and what the source if this phenomenon is. Thank you.
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mber 2013 and by the middle of Sept he was inundated with phone calls from BES Utilities. My husband's English isn't very good so the last call he received he gave them my number for me to speak to them. When I took the call it was my understanding that they had already spoken to my husband and he had agreed to something with them. They went through the whole process of giving me the numbers etc and that my hubby's business would have a standing charge of 0p etc with Npower and would be charged X amount for usage. I did explain that he would be using very little gas, but the rep was very persistant and eventually -
me to CAG As far as my checks have gone, Select Energy are part of BES utilities and BES were sanctioned in 2015 by OFGEM for exactly this reason. It may be that Select has been spun off from BES but I can't find any info so this is based on them still being part of BES https://www.ofgem.gov.uk/sites/default/files/docs/bes_penalty_notice_of_decision.pdf Firstly, stay off the phone and deal with this in writing. A formal complaint is the first thing I would do and give them the required 8 weeks to respond. (I am assuming you are a small business). Make sure that you insist that the recording of the call be maintaine -
BES, business energy solutions
BankFodder replied to the sleeper is awakening's topic in Utilities - Gas, Electricity, Water
Thank you for this post. We understand very well here that BES utilities has acted improperly with many people. This is clear from looking at reports over the Internet as well. BES Utilities are currently under investigation. I'm afraid I'm going to edit your post quite heavily. This is because although it is clear that there is a lot of valid criticism to be made about BES Utilities, some of the language that you use here is potentially defamatory. Also, you have posted in very general terms About BES Utilities that you have not given us any facts and so really we have no idea what led you into a dispute with BES Utilities in the f -
ting fight, we will help you because it's about time that somebody took on BES Utilities and we would be very pleased to assist. Get the recordings before they are deleted under their "retention policy". Also, I suggest that you and also the other person involved sit down for half an hour or so and make a detailed statement of exactly what happened – the conversation. Make sure it's timed and dated. If this does have to go further than having contemporaneous statements – or as close as possible will be enormously helpful. If this did have to go further than I would envisage a claim for misrepresentation.
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Goodness - just had the exact same issue with BES Utilities. We took over premises that had been empty for a few years in Ashbourne, Derbyshire. It took us ages to find who the existing supplier was, mainly because BES Utilities were sending their letters to the wrong address. We've tried to change to an alternative supplier offering better rates but are unable to first clear the debt to BES Utilities, who are charging us £1.50 per day but are still sending their final bill to the wrong address (either that or not sending to the new address we gave a couple of months ago). We've clocked up 5 units of electricity, worth less tha
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d-town-1-8039226 Apparently there was a police raid on the offices of BES Utilities in relation to energy mis-selling. http://theenergyst.com/trading-standards-and-police-raid-bes-utilities-and-commercial-power/ I wonder what the result of the ongoing investigation is? It makes me think about the several complaints that we've had about BES Utilities on this forum which have suggested a similar kind of mis-selling behaviour. I suppose it is just coincidence
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BES Utilities (Again)
BankFodder replied to Johnnymag's topic in Utilities - Gas, Electricity, Water
sed by any breach of contract on your part and I can scarcely imagine that BES utilities are spending £50 a month simply dealing with some breach of contract. They have a crappy reputation and when you get things sorted out, you've had a good lesson to steer clear of them – and so should anybody else. -
al bargaining power who had a real choice. In another thread, I asked BES Utilities if they would like to answer some questions about deemed contracts and the cost of electricity and they did not reply although I know that they visited the thread and they are fully aware of the question. http://www.consumeractiongroup.co.uk/forum/showthread.php?437765-BES-Utilities-customer-service-question-for-you-please I am quite convinced that this is a route that they would rather not go down for fear of losing money which they are receiving on the basis of extortionate charging for other "deemed contracts". Let me hurry to say That BES U
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BES Telecom, suspected Mis-selling
shelly8748 replied to Annoyed76's topic in Telecoms - mobile or fixed
Having been conned, lied to and bullied by a broker into signing up with BES Utilities for our gas and electric earlier this year and having had an almighty battle with them to escape a 5 year contract we were surprised to receive a phone call from Ben from BES Telecoms yesterday saying that as we were a customer of BES Utilities we were entitled to receive a really good deal on our internet and phone lines from BES Utilities. Take it from me they do not like hearing the truth about what an appalling company they are! Needless to say we declined Ben's offer and are now in the process of submitting a formal complaint to BES as we do have it -
Avoid this awful company at all costs. BES Utilities and their so called "3rd party" brokers tricked me into a 5 year contract by lying and impersonating the account manager at my energy provider by name, which I had foolishly told them thinking it would get them off my back. After a really stressful month of communicating with the downright insolent staff at BES Utilities, trying to escape their fraudulently obtained contract, I was happy to pay a £400 termination fee which they offered as "a gesture of goodwill". They had initially demanded 5 years of estimated usage and had already estimated about 10 times the actual useage on our fi -
BES Utilities are the worst company in Britain quite possibly the world They conned us using their supposedly independent broker Energy Search which have now been proved not to be independent They harassed us with non stop calls, fabricated fictitious rates to make BES Utilities appear the best option, told us all commercial properties had to have 5 year contracts . Luckily we found a website called 0lly.uk on Google. they are the most helpful people in dealing with BES and have a brilliant form to fill in that gets results! Thank God for good people, they helped us through the terrible ordeal when we complained
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