hi there just a qwick update bt phoned again today 3pm spoke to 3 differnt people explained to three differnt people basically was told allmost up yours let me explain 1st person couldnt understand what i wanted 2nd person said omg so sorry this has happened i see what i can do extremlly sorry though (so far so good!!) passed me to credit controll she said your dispute is with tiscali you have to pay no matter and untill you pay at least £40 we will NOT put your phone on incomming and emergancy so out of £60 tuesday i have to pay £40 if i dont pay i wont get the incomming or anything phoned tiscali got through after 30mins music spoke to then they couldnt call me back so i told them all about it and they said well its bts billing so i agueed and asked them to find my account (which of course they couldnt) a manager is hopefully phoning me tommorrow. out of £10 credit put on moby this morning i have £2.00 left great stuff thank you all again take care \caz

hi qwick updaate bt phoned me at 4.00pm floor supervisior on bt call back section took all my details and information asked me what the problem was to which i almost chocked on my tea !! explained to him then again to a higher person and then they said manager wasnt available and i have to wait for a more senoir manager to contact me as he/she has level 1 clearance to reactivate my incoming and emergancy calls so just waiting again really is there any else i could be doing ? any suggestions welcome thank you caz

hi buszy re username and passwords still waiting for tiscali to call/email me donnalou i have made a complaint to ofcom they are monitoring the sitution, i have never been a tiscali customer for anything i have demon broadband part of thus plc thanks i really appreacte all your help as yet 2.58pm no callback from bt nor tiscali i did ask bt to phone me after 1pm today thank you all very much for all your help advise and suggestions thank you caz

hoi buzby like the name lol the calls from/to tiscali started september ended 10 oct 06 ok after reciving yet another bill today a red bill ! it shows that the tiscali calls stopped 10 oct (on a day i phoned bt!!) UPdate i emailed bt complaints and resedential services yesterday explaining that ill will not stand for this also emailed tiscali and asked them to phone me i explained the situation to them and hoping they might phone back?? bt wrote me an email today stating that they would try and speak with me the email stated that they phoned me on my mobile at 8.15am I wrote back saying i had a seizure this morning and was found on the floor by my neighbour (which was true) i have my freinds staying as long as they can to aid me should i need it they only arrived after work today . so hopefully tommorrow phonecall fingers crossed might help thank you all once again for your help any other suggestions are most appreated thank you caz

hi there thabk you for all your advice I have the bill in front of me, destination local rate called number 0845 6630221 total number of calls to this number 113 total duration 150.25.30 (i assume 150 hours 25 mins 30 secs?) type of call lo-call total cost £170.308 i spoke to prakish floor supervisor (india) on 10 october at 14.00 he said pay some agreed amount £70 and he will get bt to call me paid £70 next day recipt attcthed to bill bt never phoned back 17 october i rang again 13.00 spoke to Raj (india)again floor supervisior he said investagation team will ring me no further action required by me untill this matter is sorted out. i agreed to pay the remander of the bill minus the £170 this was paid on the 20 oct recpit again attacthted to bill 29 october bt rang me telling me that it was tiscali dial up and unless i could prove i wasnt a customer of there's bt couldnt do anything as i said before letter arrived from tiscali 15 novenber have the royal mail slip in front of me sent to bt follwing day was signed for and recived according to royal mail on the 17th november my mum said i should have of photocopied the letter from tiscali but i panicked were would the external junction boxes be? i havent any credit so today im logging a 'call me back' through bt then i will email tiscali and explain yet again and ask for another letter ofcom told me to photocopy this letter 3 times send them a cc of my cover letter and tiscali's letter and a copy of the bt bill stating the dispiuted charges they said that they cant intervine but they will keep and eye on my complaint and how it is handled many thanks again caz

hi blacksheep, sorry for the qwick reply i will reply better tomorrow, i have my mobile next to me at all times in case of need to dial 999 during a siezure i cant dial the emrgancy services no able i have my homephone set up so if i can press 1 rings emergancy services 2 parents etc im hoping it ownt go to court im really worried thank you ever so much for your help happy new year caz

hi raymond thank you for the qwick reply I am the account holder altho my carer has 3rd party authrision of my behalf with all bills in case im in hospital for example. i will defatatly phone them from monday onwards again calling on my mobile i did try and get thro to them via skpe(naughty me) but somehow couldnt get thro i got thro to a person but they couldnt really understand me with it being new years eve im at my paents so i dont have the number to hand of the dial up when i return home ill find it and post it here it doesnt say the amount of dial 'calls' jjust the number and how many hours etc i know the number wasnt 0900 but ill check yes i live in a one bed flat the block is three levels high around 30 flats my internal master socket is right next to the pc 1phone 1 broadband modem i did ask them to investigate further still waiting on a phone call!! no warning to being cut off issued they did howver verbally agree to keep incoming and emergancy calls but they have gone off that idea i will fine the bill tho and put some of it on here happy new year and thank you again caz

hi there im very new 'hi' right so my problem is bt started around 3 months ago bill for the quarter was over £300 had a look down the bill found over £170 dial up charges?? i looked on the 'net' and found the number was tiscali dial up i phoned bt 4 times explaining that i have been a braodband user for 5 years with demon braodband never been with tiscali i built my pc and i never put a 56k dial up modem in it. bt said to just pay the bill I replied "would you pay for something you have never used?" they then said 'well pay the rest' so i did bt then said they will investigate so they did they also found out the number was tiscali dial up i had already told them that but hey, i then said i have never been a tiscali customer never have been never will be also how can i have a braodband modem in the phone jack and a dial up modem in thus same socket (1 bed flat 1 bt socket)without affecting my phone line also phone in said socket no responce then bt said 'well its your kids downloading stuff' i replied i dont even have kids , then bt said i had downloaded a dialler/virus/worm/trojan i scan daily i told them with spy bot and destroy,ad adaware,virus scan ,firewall on at all times etc oh well something wrong with you pc was the reply i then said no there isnt broadband is currently running fine pc running fine so i then ran outta of patience and said what ill do is cotact ofcom etc so i connected ofcom who said phone or write to tiscali confirming you are not a customer so phoned tiscali they confirmed that i have never been a customer asked for that in writing 3 weeks later recived that sent same letter to bt special next day tracked it and accurding to royal mail was recived and signed for phoned bt after waiting a week now there saying not recived letter i said i have my tracking number asked them to check with royal mail 'no sorry we cant do that ' i have just been cut off my landline is complety off no warning letter no phone call no nothing i only discovered this after my mum rang me in tears the reason is that i have severve uncontrolled epilepsy and im on the waiting list for brain sugery i have3 tonic clonic seizures dialy and am prone to going into status ie more than 24 seizures in less than 24 hours (for example) so if i needed emergancy help such as an ambulance how would i get hold of one ? i do have a mobile but i have used all my credit on phoning these people over and over. i also have another life threating illness. my mum said did i tell them i am registered disabled i said of course as im hoping to get a 'fall alarm' of social services mum said it was an infringement of my human rights and they should have allowed incoming and emergancy services outgoing but they havent what should i do? i have had to have my relitives phone my mobile almost hourly as we are all so worried any help advice suggestions very much appreated thank you caz