Thanks, Steven 4064 but I dont have any choice but to issue a claim that NatWest provide me with my bank statements, which they have consistently refused to do.

Your claim should not have cost more than £65 to issue. Am about to issue against NatWest. All I have had so far is 'fob off' letters. Time to move it forward. Any advice re the draft order and application notice (it used to be called a summons) I would be grateful for. Any1 issued against NW (other than Vamps) & had a result?

Hi Folks My thanks 2 pjdavies2000 once again for all his gd advices. Guess what? Bcard didnt pay up despite me returning acceptance lts by email & Recorded Delivery & agreeing terms of settlement on 14 August. Phone calls (could only leave VM msgs) & emails 2 Dino were not even acknowledged! Finally, shot across the bow! Sent 'em a ltr setting out the facts and told 'em that I would contact the Court to request a new date be set down 4 the hearing within the next 48 hrs. As I had chased up settlement in open correspondence I reserved the right to add such correspondence to my 'trial bundle' and place it B4 the Court. My moby started ringing immediately & it was a chap from B.card who stated empathically that the email address I had been emailing wasnt scrutinised on a daily basis - (however, they may have had some programme which checked the in box & 'caught' certain words!). He stated that the payment had been made between 14-17 Aug, but i had been checking my a/c & nothing had been paid into it. Said I would check again @ lunchtime & let him know. Checked @ lunchtime & surprise, surprise, no payment from 'em. Said I would scan & email my a/c print-out to 'em 2nite. Told 'em I want another 27 days interest 2 boot!

They have point blank REFUSED!!!! to give me ne statements whatsoever! Ltr from Joyce Tudor saying 'fob off'. Did you consider taking court action against them. I certainly am!

May I ask who & where you called for your statements. Have just rec/d fob ltr from NatWest. Its a 'sticking up their fingers at me' letter. :mad:

Hi Can you pls post me the link to the mortgage section on ERC's? Thx

Thx very much Hedgey06. Have used this email & sent my latest let 2 her. All the other 1's were bounced back as 'undeliverable' so if NE1 has NE further info/up 2 date contact nos. would appreciate these if poss. Got a fax no as well, so will try 2 fax my let to 'em 2moro, but it's diff @ work. U would think with all this technology (& am a complete technofobe - it would be just as easy 2 send it by email - but he ho, well shall see. If there's NE1 who has taken NatS*********t to Court for non compliance would 2 grateful 2 hear from u. Spent most of lovely sunny 2day updating & researching on site. It has 2b done folks, we r all 2gether greater than 'em & aren't we all jus' provin' it.

Hi Do u have any info on a Lorraine Cassidy Senior Compliance Manager or an email/fax no for the above address? Grateful for your earlier responses!

Hi Hedgey06 Just been catching up! In 1 of ur recent posts u gave email details for Joyce some1 or other. Have been refused point blank in response to SAR ne a/c info! Have drafted let but would I b able to email it 2 her, do u think? It is such a pain trying 2 get to the Post Office during the day as am @work from 8.30am til well past 6 in any event. Dont even ask about lunch hour!!!! Appreciate advice in all your posts. Tx

Thx much! That is a great help. Will do this ASAP!

You are most welcome, NEthing you want you can have with greatest of pleasure. If I k help, just ask.

Rec’d let from B.card offering 2 settle. Let stated they were adding ‘statutory interest and any court costs'. Claimed for charges & CI but they offered a further £34 approx! Faxed let to court requesting 7 day adjournment. My thx to PJDavies2000 for his good advices. Unable to grant adjournment as 2 late but let would be placed on court file to be seen by DJ on 6/7. Court said ‘Defendants are always doing this’. Know could have argued for costs for prep 4 bundle, TBH looked at it as practice run for other claims. I wasn’t working when I prepared bundle, so no loss of earnings there. Would have settled for charges & CI as per MCOL NEway. Let has confidentality clause - do I cross it out? Saw in other posts references to it being crossed out. Emailed Dino 2 let him know re Hrg/adjournment & acceptance of settlement proposals & rec’d response that they would be represented at the Hrg. Didn’t ask court if they had submitted their bundle. If they are going to Hrg without complying with directions, they must know high possibility their defence will be struck out! Must have cost ‘em thousands £££’s in legal fees. Work 4 solicitors so know how fees can mount up!!! Smiling. :)

Rec'd Dino's let & they offered me the refund of the charges & CI & their let stated "statutory int & court costs" for which they added a further £34 approx! My thx to PJDavies2000 4 input on costs, but I accepted the offer as I would have settled for what I had originally put in the MCOL NEway. I looked on the prep 4 the bundle as a practice run for other claims (& more importantly, I wasnt in contempt of a court order). I wasnt working when I collated the bundle so no loss of earnings there. They have put a confidentiality clause in their settlement letter. I have noticed that some folks cross this out - should I do the same? I faxed lett to court asking for a 7 day adjournment as parties discussing settlement. 2 late 4 adjournment but let will go on court file & be put B4 DJ on 6/7. Court said "Defendants are always doing this!" I wasnt able to get to the fax @ work so I emailed Dino 2 let him know & 2 confirm acceptance of settlement terms. He emailed me back & said not to worry about the Hearing - they would be represented at Court NEway! If I can I must tel the Court on Monday 6/7 to find out if they submitted their bundle. I cant see the reasoning of them actually being represented at the Hrg, but not complying with the Court directions! Surely, they must know they are on a hiding to nothing!! More than just a possibility that their defence would be struck out!!! Or is this just their way of keeping up the pressure on Claimants? Who knows what is going on in their corporate minds! Am having a secret smirk 'cos I got dosh back, but it must have cost 'em thousands of ££££sss. I know how easy it is to rack up legal costs 'cos i work in solicitors office. Smiling, all day.

£1,477.00! Just a telephone call? Gosh, that sounds 2 good 2b true! NE1 else followed this route & been successful? Was looking through some other threads & felt UTCCR 99 clause might be a useful 1 here? Any suggestions?

Kashfat try this : I hope I have got if right - technology (dont even go there!) linkhttp://www.consumeractiongroup.co.uk/forum/natwest-bank/107585-oft-test-case-what.html