sorry for this.. i have sent my first letter, (access request letter ) at long last i have had a reply and the A&L have sent me all my bank statements for the last 6 years...
i know i have to do a spreed sheet, calculating all the charges, NOT THE INTEREST at this point. but which spreed sheet do i use, and which is the second letter i send with the spreed sheet.
i found the preliminary approach letter ( is this the second letter to send giving them 14 days to reply. ? )
folloed by the letter before action..
sorry for this but i am really lost at the moment. and looking at