I have been a member of the site for many years, and was given great info about reclaiming bank charges years ago, thanks for that.
However, my problem is now with Welcome.
After scouring the Welcome forum for months I decided to go for the PPI on the loans I had with them, and through the info from this site I managed to get back a good bit of cash, again thanks, but Welcome used the refund to pay off an outstanding balance on my last loan, which I thought had been paid off, since found out why it is still open, but that's another story.
However, after returning to this site I figured that there may now be charges I can reclaim, so after reading up on many stories and gathering advice, I sent off my £10 and £1 postal orders to Welcome for my CCAs and a SAR and this is when the problem began!!!!
My first letter went to Welcome on February 10 and since then I have four letters from Welcome saying they can't prove who I am and each time I have sent them new proof.
To date I have provided them with
One of my original loan agreements, which shows my previous address, it was only one I had
Letter from solicitor after sale of my previous address, showing full payment to Welcome for a secured loan
Letter from Welcome Finance showing loan balance paid off, this was from my previous address.
A bank statement showing current address
Telephone bill from current address
Letter, to my current address, from Welcome regarding a successful PPI claim
Letter, showing current address, from FSCS regarding my PPI claim
Welcome keep asking me for a passport, driving licence, firearms certificate or a police ID card and I have repeatedly told them, in letters and emails that I cannot provide these as I suffer from Graves Eye Disease so don't drive, I have not been abroad for more than 10 years and my passport expired about 7 years ago so don't have a valid passport, I do not own a gun so do not have a firearms certificate and I do not have a police ID card.
Again I received another letter today and after scouring the house have sent them my latest pension plan and a copy of my telephone and Virgin media bill.
When applying for my PPI I didn't have to send this much documentation, and I have asked the person dealing with my latest request to confer with the person who dealt with my PPI.
So if these latest documents don't work, apart from standing outside their Nottingham offices with my name in bright neon lights, I have no idea what else I can send them to prove who I am.
And bearing in mind they have written to me four times and I have replied to each letter with further proof of who I am!!!!!
Does anyone have any advice about this????