THanks for the link. I had just seen it, but wasnt sure if it was up to the minute information. and to make matters worse I cant find my letter from abbey. i just hope it has survived my new shredder! lol. But looking at the template letter in the link I should be able to adjust the dates (the 40day period) to as close as it should be. Thanks again!

Hi, I really need some help with what to say back to abbey. I sent off my £10 and got back a years worth of statements, but in the letter they said due to microfiche I cant have the other 5 years worth. Ive heard of this happening before, but cant find any new information on what to do. Anny help greatly appreciated! many thanks!

Hi and thanks very much. i will click on your scales very soon, but for now i just need to know how to create posts. i registered with abbey group, but cannot seem to find how to contact them or view their posts. when i go to new posts it just shows a list of current ones, not how to start one up. well to me it does anyway. lol. hope i havent upset anyone for hi-jacking their space. thanks again, ian.

Hi all, My name is Ian and I have just registered after reading about it in the email i receive from moneysavingexpert.com. I am of course looking to reclaim from my bank, but I don't know where would be best to start. I know I need to read all the faqs first, its just there is so much information available, and I'm having a little trouble navigating the home page. Plus Ive never used a forum before and for all i know ive posted in the wrong place or something. My apologies if i have, could you please direct me to the correct one. Many thanks in advance from a forum newbie. lol. Ian.