Thanks to this website I have started our claim against the Halifax, We sent our S.A.R on the 12/12/06 and received 4 full copies of all our statements through the post!!! We calculated that we are owed £2435 from unlawful charges over the last 5 years and so sent our prelim letter on 22/2/07. Im just about send our L.B.A today but have a quick question.
We received a letter last week from Halifax stating that they are 'sorry' to hear about recent complaint and that they have 8 weeks to investigate and respond...Is this right or is it just another delaying tactic?
Also, the L.B.A template starts with the line 'I am very disappointed that you have failed to respond to my letter', in this case they have resonded to our letter so would anyone suggest editing that first line as it may go against us if we did end up in a courtroom??