I bank with the Woolwich and my bank manager lives a short distance away from me. He got to hear through the grapevine that I intend to reclaim my charges. He actually called to me over the fence and informed me that I would be wasting my time and that he would do all he could to prevent me from doing this and the last thing that the area needed was someone who could not afford to live there !!!!!!
Unfortunatly there was no-one around at the time and when I challanged him in front of others he said "I am a manager of a bank and a well respected individual and therefore I am very unlikely to say such a thing and feel insulted that you think that I would".
I only wish I had a witness because it would not only be my bank charges I would be taking him to court for !!!