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About zantos

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  1. A not so happy follow up! Took the TV into the PCW store today and agreed that the CPA 2015 applied . Asked why I couldn't have a replacement and was told it wasn't their policy. Handed over the TV in the ORIGINAL packing and said they could repair it, BUT THEN I was presented with two pieces of paper to sign agreeing to THEIR service terms with conditions like "We are not responsible for claim or losses resulting from the non-availablility of product" I said I didn't want to sign this and was told "then we won't repair it!" Are PCW allowed to attach their own conditions
  2. Because you bought the TV after October 2015, the applicable law is the Consumer Rights Act 2015. It doesn't really make a world of difference to your rights in this particular case. The TV has to be of satisfactory quality and must last that way for a reasonable period of time. However, the Consumer Rights Act does provide that if a fault occurs within six months of the date of purchase, then firstly it is assumed to have existed when the item was sold – but secondly, the seller must be given an opportunity to repair. You only have to give them a single opportunity and if the repair is not po
  3. My wife purchased a Logik TV from PCW 31/08/2016 for £79-99. Yesterday 13/01/2017 there was a "pop" and the TV no longer switched on - browsing the internet I find it is a common fault with Logik TV for the power supply or motherboard to fail in this way. Visitng PCW in Coventry I was told I HAD to allow them to repair the TV and COULD NOT ask for a refund on the grounds the TV was "not fit for purpose". Their policy is that they MUST attempt a repair . Is this true that under the SOGA I HAVE to allow them to try a repair before I am allowed a refund. I remember once
  4. My wife bought an Acer PC from Currys and because it had an hdmi display port had to buy a TV to use with it. The salesman attempted to sell her an insurance/service contract with it which she refused. He then said he would give a COMPLIMENTARY months cover on a contract in case she had any problems connecting the two, by the way I am an IT professional hence the original declining of a contract. The item was paid for via a credit card and the amount verified by PIN was correct. A month later a charge of £6-50 appeared on her credit card which it transpires is for payment for insurance/s
  5. Received call from Lee today, so it shows contacting him with problems does work. Thanks to all.
  6. Finally received a call from Vodafone on my land line yesterday late afternoon (mobile has no signal) and everything seems to be sorted out, just after I put the phone down DPD arrived to collect the phone although the person I had been speaking to had no knowledge of his coming and was arranging a visit next Monday It appears there were "breakdowns in communication" regarding my account and this has now been rectified. I hesitate to attribute this to action by Lee as there was no communication to support this, it apparently happened by reason of complaints I had made directly to Vodafone. I
  7. I suppose that's one way of getting any correspondence out of the public eye:-( Now enjoying my second day waiting hopefully for DPD to collect my phone with no response to any queries to Vodafone, other than to say that if my phone finds it's way miraculously back to them before my payment date they will not take payment - otherwise I will have to rely on them refunding me. Fat chance - I am not paying an incorrect bill. Nothing from Lee yet, must be very busy:???:
  8. I purchased a Galaxy S4 contract with Vodafone on the understanding that I could make calls at a minimum from outside my house. I can't and so under the seven day cancellation I am attempting to return my phone. Despite being told it would be collected by DPD yesterday so far it hasn't been. On viewing my area on the Vodafone site I find despite my asking for the phone to be collected and cancelling the contracte there is a bill for £45-54 for line rental 2nd May -2nd June. I have cancelled my direct debit (due to have amount taken on 14th May) and am concerned as to
  9. My wife sent a signed form provided by her new bank Halifax/BOS to Santander to transfer her current account over. After about ten days she could no longer access the Santander account and so presumed it was in the process of being moved over. About four days later with no apparent action she phoned Santander who couldn't tell her anything as her account was closed and told her to go to a local branch with some ID. At the branch she was given a printout that showed her account had been closed and the proceeds put in a "holding account" four days earlier, the excuse being that she had sent in t
  10. Has anyone any suggestions on how to deal with mail order companies like Bradford Exchange? My wife orderd ornaments from them at the beginning of December, paying extra for pre-christmas delivery, three were damaged on receipt and two still haven't arrived. The only contact telephone number is of course an 0871 which cost us £5 to actually speak to a human being (although a telephone answering machine answers directly to charge you) . Eventually a SINGLE return slip was sent and a single broken item returned. Today another call went from position fourteen in the queue to position one and
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