Currently started 2 claims against HBoS - one for my personal account that I'll detail in this thread, and one for a business account that I'll use another thread for.
Sent off SAR fromthe template on 3rd December and received a letter dated 22nd December confirming that duplicate statements have been ordered, but that "With regard to your request relating to manual intervention on your account, HBOS plc is under no statutory obligation to record this information and therefore, I am unable to assist further with your request." Then received 3 years worth of copy statements.
Am writing back to ask them to confirm in writing that they do not keep any records older than 3 years! Anyone else had this letter I wonder?
As an aside I have just received a letter telling me that my HBoS Visa card is due for renewal, but that they are not going to renew it - what a customer retention policy eh!
Which bank is going to be the first to realise that if they offer a current account (even with a small monthly payment) that imposes charges at a reasonable rate then they will immediately clean up the 100,000 or more customers who are aware of this? Probably no bank actually wants anyone who is aware of their rights.
Oh well, onwards and upwards....