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Everything posted by Belfin

  1. @BankFodder Righto, I'll ask about and see if someone can take a look at it.
  2. @BankFodderI live in the middle of nowhere in Cornwall, so nowhere to get the phone independently looked at for miles. May have to go straight back to Vodaphone and basically tell them that they have caused damage to the phone (?). My son is very interested in getting this phone fixed - he has taken such good care of it. @dx100uk You may be right. It looks like they have caused the 'excessive pressure' themselves while opening the phone up, scratched or cracked the screen, then tried to blame my son. I have since noticed there also seems to be a series of scuff marks on the the phone body between the two side buttons and directly opposite the screen damage. Maybe more evidence of prying the thing open...
  3. I'm getting the sense you may be right! Finally opened the phone. It's packed in exactly the same type of box we sent it off in, except this time there is all sorts of fluff and 'bits' trapped beneath the clear cellophane and the phone's screen which holds it in place inside the box (photo taken in situ). On removal from the packaging there are fingerprints on the back, so it has been 'looked at'. I had wiped it clear prior to packing to emphasis it's 'immaculate and undamaged' condition. Unfortunately, two small but obvious scratches or cracks have now miraculously appeared near the edge of the screen. These weren't declared when I sent it off because funnily enough, they weren't there!
  4. Good morning. The phone refused to turn on - a completely blank screen and a brief 'vibrate', then nothing. It was also left on charge for a while to be sure it was not the battery.
  5. I shall get the box opened and report back tomorrow! I had no idea about the excessive pressure excuse - cheers.
  6. I don't think there is anything about accidental damage, Vodaphone likes people to pay extra for the insurance. Unfortunately, I didn't take any photos before it was sent off, but then I wouldn't have thought it necessary as they said it was going back under the valid warranty. I didn't really foresee any problems. I do know that the phone was in immaculate 'as-new' condition when I posted it off in the packaging they supplied.
  7. The contract began in August 2020. Vodaphone confirmed that it was within warranty, and I saved the full conversation I had with them.
  8. My 15-year-old son's phone stopped working a few weeks ago. He has always taken really good care of it, kept it in a case, and it was not dropped, scratched, or damaged in any way - it just stopped working. We contacted Vodaphone via the online chat service on their website to explain the problem, gave the IMEI number and were told it was within the warranty. We were then sent a shipping packet to post it into their repairs department. This consisted of a box which we had to build ourselves, and a plastic bag to put it all in. A few days after receiving the phone in for repair, Vodaphone contacted us to say that (despite good care and no damage) the phone had received 'excessive pressure' on the screen, and they would not be repairing it after all. We were also told that a repair would cost around £100. We asked Vodaphone to keep hold of the phone while we discussed our options with them. However, the following day we had a message from them to say it was already on the way back to us – unrepaired. Now our son is left with his sim card is an old, borrowed phone, while his ‘pride and joy’ sits broken and useless in a cardboard box (he’s too upset to open the box to see what they’ve done to it). We’re still paying the contract, but it appears the ‘mighty Vodaphone has spoken’, and will not accept that the alleged ‘excessive pressure’ could be a genuine fault, or occurred in transit in addition to the original fault, etc, etc. Does anyone have any advice on maybe getting this solved?
  9. Thanks Dx. I only asked for further help because you offered it in the post above mine. These people are still writing to me. I'm still ignoring them, as per advice above, but I am twitching a bit! Thanks again.
  10. Thanks ever so much for your advice in this Dx - seems like I'm going through nothing unusual then! I will (of course) follow your advice. Yes, if you could point me at a copy of the next letter in the series I would be very grateful. Cheers.
  11. Thanks DX, Got another letter from them today threatening me with their 'solicitor partner, DWF Law LLP' for further assessment. Like you say above, they don't say 'WILL' anywhere. As expected, the sum demanded has sky-rocketed again! Is there any way to just pay the duty that I have calculated that I actually do owe? I'm not disputing I need to pay that, just properly calculated. FedEx has quickly and skilfully closed down all avenues of dispute and ways to repay what I legally owe, presumably so that their 'Controlaccount' branch can start piling on the extras.
  12. Many thanks for the advice above dx100uk . I have followed your advice and the chargeback is currently in the hands of my bank (paperwork sent back to them last wednesday). Cheers!
  13. On the 3rd of April 2020 I received a parcel which had been shipped from the US. Prior to delivery there was no notification of any outstanding taxes/duties/charges owing, the parcel was only delivered and signed for. Approximately a week later I received a sudden Duty & Tax Invoice relating to this delivery. The attached paperwork showed that the duty had been calculated incorrectly. I pointed this out to FedEx and asked them to calculate the duty correctly so that I could pay the correct sum which I know that I do have to pay. I cannot be responsible for covering any erroneous payments which Fedex claims to have made on my behalf. I also informed them that I would not be paying their £12 admin fee as I was not notified of an administration charge prior to accepting delivery. Therefore, I did not have the option to decline delivery, return to the sender, and source the item from elsewhere without this charge being due. I told them that I did not enter any contract with Fedex to accept this charge, my contract was solely between myself and the shipper of the item. Any contract with Fedex is between themselves and the shipper of the item. Despite my reasonable request, Fedex did not recalculate their invoice, but continued to pester me for the incorrect sum, plus their admin fee. They have now passed the whole thing over to ControlAccount. ControlAccount are now subjecting me to a barrage of demanding letters, each one increasing in value. I am also being threatened with ‘Litigation and to obtain a Judgement against you. Such a course of action may have an adverse affect on your ability to obtain credit and would include costs, court fees and interest which may disproportionately increase the amount outstanding.’ Does anyone have any advice in dealing with this? I just want to pay the correct Duty, which I know I owe!
  14. Only asking because I want to get my facts right before I approach the bank! Yes, BT is coming out of the same account.
  15. Yes, it's been cancelled. On what grounds can I ask for a chargeback?
  16. All Talk Talk Direct debits/standing orders, etc were all cancelled correctly and set up for BT. Talk Talk took the money from my debit card details which they had retained. I have now blocked this too. I just want my money back!
  17. Hi All, On 26th May this year I called my broadband/phone service provider, Talk Talk, to inform them that I would be leaving them and moving to BT at the end of the month. My contract with Talk Talk had officially ended back in October 2019 and I was just paying them on a monthly basis for continued service. I was advised that I did not need to do anything, as arrangements would be made on my behalf to keep my existing number etc between Talk Talk and BT. I began my contract with BT on 1st June. I cancelled my bank payment arrangements to Talk Talk and set up new ones for BT. I then received a bill from Talk Talk for June's monthly charges, which I ignored as I was no longer a customer, I owed them nothing, and they were not providing me with any kind of service. I then received a second bill from Talk Talk for July's monthly charges. I called Talk Talk to explain their error but they insisted that I was still a customer using their services. This was despite me proving that I have been a BT customer for the past two months and paying BT for services that Talk Talk are claiming to be theirs. Talk Talk then took £60.39 from my bank account on 2nd August, despite having no authority or consent from me to do so. I complained to my bank and they explained that utility companies hold on to customers payment details (despite GDPR) and this practice is common. I have now instructed my bank to refuse any further payments to Talk Talk, by any means!. I phoned Talk Talk to complain and insist they repaid my money immediately as it had been obtained fraudulently and they are not providing any service to me anymore. The adviser couldn't help much, but promised me a call from a manager later in the week. The call never materialised. I called Talk Talk myself today, and after nearly four hours of phone calls, being put on hold, transferred, being made promises and making more calls, I have got nowhere. One manager did offer a token £30 payment which I obviously turned down. 33I eventually hung up after being put on hold for over 20 minutes during a call lasting over an hour. These people are ignorant at best and impossible to deal with. Please could someone advise me on how to get my £60.39 back from these people?
  18. Thanks very much for the help. My wife had a call from them again today (01782 code), so we shall block them and ignore them. Cheers, Paul.
  19. Hi All, Way back in 2014 my wife and I started getting letters from HMRC saying we had been overpaid child tax credits to the sum of £180.12p dating from 2008. My wife and I never claimed any child tax credits for this year, as we were fed up with constantly being overpaid and having to pay money back from previous years. It was just not worth the hassle! We queried HMRC about how this debt was possible when no claim had been made. They were always evasive and less than helpful. I asked for everything to be put into writing, a reasonable request which they have never been able to do. After searching and reading other threads on here, I sent them the 'Prove it letter' and the 'Limitations Act' letter. They tried it on a couple more times, then all went quiet for a few months. On Friday my wife received a letter from Advantis Debt Collection Centre stating that they have been appointed by HMRC to collect the £180.12p. Yesterday I received an identical letter claiming £180.12p from me too. Today my wife had a text message from Advantis telling her to call them to discuss an 'urgent business matter'. Any advice or guidance as to what we should do now would be very gratefully appreciated! Cheers, Paul.
  20. Thanks, I'll pass that on. Is it legal for these people to ignore a Court Order and demand more money from the debtor? Surely they would have to go through the courts themselves?
  21. Hi All, I have a mate at work who is beside himself with worry regarding Jacobs. I recommended this site to him, however he has no internet. From what I can gather, prior to him getting married his wife had a debt with the local council which she has been paying off by Court Order at the rate of £50 a month. She has never missed a payment via direct debit. Suddenly a firm called Jacobs has appeared and has claimed the balance of the debt is now to be paid to them, at far greater installments which my mate and his family cannot afford. My mate hasn't a clue why they've become involved due to the regularity and consistancy of his wife's payments. They've been harrassing him over the phone at his home and at work, threatening legal action and demanding his and his wife's income details. Any advice I can give this poor fella would be greatly appreciated.
  22. Been watching your thread with interest - Congratulations on your new job!!
  23. I was mightily confused by the whole thing - I settled and cancelled everything to do with Next years and years ago! I've moved two or three times since then and only my current and one previous address now show on my credit file (do older addresses get removed over time?). they may have been just 'phishing'.
  24. Hi All, Well I sent off my letter as suggested and today I got this reply from Debt Managers Ltd; 'Thank you for your letter regarding the above account. I can confirm that I have investigated this matter. I can confirm your name and date of birth are linked by Experian the credit reference agency, with the name, address and date of birth provided by our client. If you require any further information regarding the link please contact Experian directly. I have however taken on board your comments and have removed all your details from our file. I can confirm you will recieve no further correspondance from Debt Managers Ltd regarding this matter. Yours sincerely,' Well looks like I've won this one almost too easily! Dunno why they reckon I had the debt in the first place and linked all these details together! Hopefully that's the end of it. Sincere thanks to each of you who have read my thread and offered advice to me. Cheers!
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