It would be interesting to see the full defence. Are you able to appeal. I have closed my Fasthost account now as they are awful. They couldn't even get my account closure right it took them over a week. Muppets! I would contest the appeal if you are able. If the banks have to refund the charges then so should Fasthosts. I truly believe that the charges they are applying to people's accounts is unlawful.

Just re read my post and realised I said not starting legal action that should read now starting legal action. Once I have had my money returned from Fasthosts I am going to start on my bank. Oh yes!

Hi, I'm a newbie to reclaiming banking charges so apologies if this has already been answered or if I am posting in the wrong place. Have my 6 years worth of statements and am looking at the charges. Now what I want to know is on my statements there are a lots of small amounts known as interest leaving my account. Debit interest can I add this to the charges that I am reclaiming? Thank you, Kind Regards James

Well it looks like Ed Dorey in Customer Support is not complying with UK legislation. Companies are legal obliged to send you a break down of how it has cost them £20.00. It has to be reasonable. I waited over a week before escaltions bothered to get back to me and it was only after I sent another email they bothered to reply. I have now closed my Fasthosts account and have completed the paper work and am not starting legal action against them. ******S the lot of them.

Well heard back from FH today. I don;t actually they they even read the emails. They keep saying we will not refund, we have acted fairly etc. All I want is for them to justifty how it has cost them £23.50. Will be starting legal action tomorrow. Have exhausted all forms of remedy. Its so unprofessional, the banks are having to refund all charges then so should fasthosts. I am going to email moneysavingexpert.com so see what they say. Spread the word, avoid Fasthosts and UK Reg. Mickey mouse from the monkeys at Fasthosts below: Dear James, > > Fasthosts believe that we have acted in the correct manner and have > communicated all changes in terms and conditions, and failed billing requests. > > It is your duty to ensure that correct payment methods are in place to avoid a > failed billing attempt, and you are in breach of our terms and conditions when > payment fails. > > I am afraid that our final decision is that this will not be refunded. > > I am sorry that I am not able to resolve this in the manner in which you would > like. > > I suggest that you contact your bank to enquire as to why they have declined so > many transactions in recent months. > > Regards Dear James, > > Fasthosts believe that we have acted in the correct manner and have > communicated all changes in terms and conditions, and failed billing requests. > > It is your duty to ensure that correct payment methods are in place to avoid a > failed billing attempt, and you are in breach of our terms and conditions when > payment fails. > > I am afraid that our final decision is that this will not be refunded. > > I am sorry that I am not able to resolve this in the manner in which you would > like. > > I suggest that you contact your bank to enquire as to why they have declined so > many transactions in recent months. > > Regards Stuart Brereton Customer Support Team Leader Fasthosts Internet Ltd. Fasthosts Support: http://www.fasthosts.co.uk/support Your Fasthosts control panel: http://www.fasthosts.co.uk/login Fasthosts is registered in England and Wales. Registered office: Discovery Court, 154 Southgate Street, Gloucester, Gloucestershire, UK. GL1 2EX

Well obviously not prepared to accept the standard template email that they are sending out, I replied and today received another unacceptable email as follows. Fasthosts are still refusing to refund the money. I have replied and given them one last chance. If refund is not given, I am starting legal action against them and reporting them to my credit card company for imposing unlawful charges to my credit card. Dear James, Thank you for contacting Fasthosts. I have been investigating your e-mail. The charge was applied for a failed billing attempt. The attempt failed on the 19-Nov-2006 at 06:38 and an e-mail sent from [email protected] to email address explained that you had a failed payment. As per our terms and conditions, any failed payment will incur the £20+vat charge. The change in our Terms and Conditions was communicated to our entire customer base. The e-mail titled 'Terms of service update 28/07/2006' was sent to you on the 28-Jul-2006 at 23:32 from [email protected] to Our terms and conditions have always stated that the customer is responsible for having correct payment and contact details on the account at all times. As a reseller you are in a very strong position as you can see the dates of all of your invoices, the date due and the amount. Further to this you are able to enter up to 10 cards, so should the 1st fail we will attempt to bill from the 2nd card, and so on. No admin fee would apply until all 10 cards were unsuccessfully billed. Further to this, I can see that we were unable to collect payment on the following occasions : DEBT COLLECTION: Fourth warning 12-Nov-2006 05:42 [email protected] View Resend DEBT COLLECTION: Third warning 05-Nov-2006 07:25 [email protected] View Resend DEBT COLLECTION: Second warning 29-Oct-2006 07:32 [email protected] View Resend DEBT COLLECTION: Initial warning 22-Oct-2006 06:55 [email protected] Each time the decline was returned from your bank : Declines on n63273 24/11/2006 09:01:14 - Amount: £58.75 - (7) 24/11/2006 08:56:06 - Amount: £23.50 - (7) 22/11/2006 09:29:26 - Amount: £58.75 - (7) 22/11/2006 09:13:40 - Amount: £23.50 - (7) 21/11/2006 07:03:49 - Amount: £58.75 - (7) 20/11/2006 05:50:34 - Amount: £23.50 - (7) 19/11/2006 06:40:16 - Amount: £23.50 - (7) The error code (7) is only returned from the bank when 1) there are insufficient funds for the payment to take place 2) card details are not correct 3) bank has stopped the card. Taking the above into account I am afraid that I am not able to refund the admin fee that was taken from you. -- Stuart Brereton Customer Support Team Leader Fasthosts Internet Ltd. Fasthosts Support: http://www.fasthosts.co.uk/support Your Fasthosts control panel: http://www.fasthosts.co.uk/login Fasthosts is registered in England and Wales. Registered office: Discovery Court, 154 Southgate Street, Gloucester, Gloucestershire, UK. GL1 2EX

Received the following from Fasthosts today after waiting over a week for them to reply. I am getting really angry now and would encourage all to avoid them like the plague. Dear James, Thank you for your email sent to our Escalations team and I sincerely apologise for the delay on my reply. In order to be able to provide you with services at a competitive price, Fasthosts Internet gives you access to your control panel 24x7 so that not only you can manage the hosting on your domain but also update your account and credit card information. Because Fasthosts always charge for our products and services on a pre-pay basis it is crucial that your card is up to date at all times so that payments can be taken from them when your account is up for renewal. Unfortunately the card on the account at the time we tried to take payment on the 22.10.2006 was invalid your account fell into arrears for close to a month. I am afraid the admin fee applies to all accounts which fail to meet payment. Our actions are driven only by our wish to lower the costs associated with customers defaulting on payments. The administrative charges associated with this have a direct impact on the level of service that we are able to offer our customers. The resources used in the administration of billing issues of this nature are not available to respond to customer service issues that are not the result of a failure on the part of our customers to ensure that sufficient funds are available to pay for the services we are supplying. It is as a result of this problem and in the interests of our customer base as a whole that we have decided to apply the administrative charge that you are disputing. We have taken a number of steps to communicate to our customer base the changes in our terms and conditions in fact; we emailed you on the 28.07.06 regarding these changes. The decision to apply an administrative charge to accounts that enter debt collection was not one that we took lightly and the charge itself does not necessarily cover the cost to us of reconciling the problem. With the information currently available to us, I am afraid Fasthosts Internet will not refund the admin charge you enquired about. Yours sincerely, - Carolina Routledge Customer Support Team Leader Fasthosts Internet Ltd. Hey almost the same wording! So have just replied. If they so no, then off to court we go. I will also be telling my credit company.

Hello everyone, I have recently been unlawfully charged by Fasthosts too. Having spoken to their Customer services department I have been told that they do not have to justify the charge. Lucky I have this via email and with the guy's name. Having emailed escalations almost a week ago and not having received an email I am going to send an email to Jo Ryall at Fasthosts to ask for a refund. Obviously if she refuses then I will not be hesitating to take court action. Well done to those who have had a refund so far. Lets spread the word that Fasthosts are unlawfully charging people so we can all get a refund. Mysterio Soon to be an ex customer of Fasthosts (nothing fast about their reply or you get one at all)