I have just called Nationwide and asked for a measly £120 back. They seem to have standard response now which is the OFT Test case means that any DD charges that are not the fault of Nationwide they will not pay. When i asked for the address i was put on hold and then they hung up. So i called back, got the ladies name to begin with and told her the story. She then gave me the following address... Members Liason Nationwide Building Society Nationwide House Pipers Way Swindon Wiltshire SN38 1NW Dont know if this is the right address or not.....

If i file online do i have to pay online as well? I have already prepared the paper copy of the court document. What else will i need? I have copies of all correspondence that i have snet along with recorded delivery receipts as well. I might as well get it all done now ready

LBA sent today. BRING IT ON!

LBA will be in the post in the morning !! HERE WE GO AGAIN WOOOOOOOOOOO YEAH heheheh thanks mate Sp00ks

ahhh its ok. I found the LBA

Hi Armsoft, thanks for that. I intend on taking them all the way. Aint no way im giving up on this one. Whats the LBA letter? I already have my N1 Claim Form filled in and ready to print out and file... oh yes.... im not walking away from this LOL. I sent the request letter for my money back on the 12th January recorded delivery. Thats why they have sent this recent letter through. So they would have had until the 27th to reply. Do i still have to wait until that date, given they have replied with the fob off letter? Thanks for replying my friend. Sp00ks

Please guys, can anyone help with this please? I need to know if i need to be looking at issuing court action or not. Thanks

Urgent Help Needed I have received quite a strange letter from Abbey this morning. It reads: - Dear Mr Fearnley, Thank you for contacting us and i am osrry that you have been so unhappy that you have felt you must complian. One of my team will be responsible for investigating your complaint and i have enclosed our Complaints leaflet, which explains our procedure for doing this. High quality customer service is of great importance to us at Abbey and we will do everything we can to resolve your complaint in a timely and satisfactory manner. I know it is important to you that we resolve your complaint quickly, but we want to complete a thorough investigation and sometimes this can take time. If we have not contacted you before then, we will write to you in four weeks to let you know what is happening. If you have employed someone to handle your complaint on your behalf, please note: employing a htird part complaint-handling firm, or a solicitor, or a financial adviser does not affect how we review your complaint. Please be aware that: Abbey does not charge you to investigate your complaint Abbey will not be liable for any costs incurred if you do decide to employ a third party to handle your complaint during this review Abbey, in general, will only make payment directly to the account holder(s) of your complaint is upheld and redress is due. Although i do not know what the outocme will be, i di hope that we will be able to find a solution that you are happy with. Yours Sincerley Andrew Hanson Business Manager. Is this just a fob off letter and shall i prepare to file in court? I sent my money reques tto them on the 12th January, by recorded delivery with a statement of interest charges. any help would be welcome please thanks guys and gals

Well, thats those totted up. My claim going in is for £1212.31 + £1.00 for the recorded delivery and the £10 fee they actually took from me for the statements. They omiited about 10 months worth of information from the paperwork they sent me, however i did have statements for that time period so i have used those to add in any other fees

Couple of questions guys and gals. Firstly, does anyone have a breakdown of Abbeys 3 letter codes? Also, can i claim back the £15.00 fees for unauthorised overdrafts that are on here Cheers Sp00ks

Well, Finally received my statements through today, 4 days before the 40 days was up. They tried to give me the mocrofiche speil, but i just sent the microfiche letter via recorded delivery and that seemed to do the trick. Im going to do all the maths now on how much they have (edit) me of

cheers

Just so i know, do i just add the 8% interest on the total amount of charges, or do i have to work it out a different way ? Thanks for any help Sp00ks

transactions or charges? if they were transactions, did you have to got through them yourself and get all the charges out ? Sorry to ask so many questions. I can beleive they have have kept the £10 cheque !! LOL. must remember to add that on the end with the 8% interest

did they mention the microfiche to you in your letter? if so, how did your older statements arrive? looks like the signature is a VERY bad photocopy on the paper LOL. I had no doubts it was a standard letter. I knew someone that worked at the bradford office of Abbey when all this started and they hired a team of people just to bosh out standard letters all day ! Cheers Sp00ks

Received a letter today from Abbey, not sure what to do with it as it seems abit of a stalling tactics letter to me. It reads... Dear Mr Fearnley, Thank you for your letter dated 4th November 2006 which we received on 6th December 2006, requesting information on your bank account. I also acknowledge receipt of your £10 fee. I confirm that arrangements have been made for the information you have requested to be sent to you. The transactional information remaining on our systems, normally covering the last fourteen months, will be sent out in the form of individual duplicate statements. You should receive these within five to seven working days of the date of this letter. Any previous transactions have been archived onto micorfiche and it is not possible to provide you with a computer pring out of this information. However, we have made arrangments to send you a list of archived transactions between 2000 and 2005, under seperate cover. You have also asked for details of any 'manial interventions' that my ahve been made on your account and i am sorry that we are unable to help with this request. I can explain that we consider 'manual intervention' to mean an action that is not automatic or conupter-driven. Not all manual interventions are recorded, for example if a member od staff looks at a paper document relating to your account, a record is not always required. Similarly some interventions may relate to work carried out by a departmenr rather than indiviudals where no central record of activity is ketp because this is not the kind of information we need, or more importantly, that a customer would usually request. If you have any questions please call us on the above number. Yours Sincerely Pam Speed Business Manager Banking Services. So hmmmmmm. Took over a month for them to get my letter, how strange given that i posted it in Bradford about 300 yards from their office !! I think there may have been some sarcasim there from them and i put November instead of December LOL Im sure i read something on this microfiche kak on here before as well. anyone any advice on what to do next? Cheers Sp00ks

IME, the only charge that should be made here if the flight is EXACTLY the same as it was when first booked is for the admin costs to change the name. You may think that all it takes is to "change a name on a screen" but you also have to think about the changing and reissuing of flight tickets if they have gone out, flight manifest, resort manifest, transfer manifest, hotel guest allocation (if applicable) etc etc. Therefore, the admin fee for a name change is just, and will also be mentioned in the booking conditions. Did they actually say to you why they are charging the difference in the flight costs on top?

Why did you have to pay to take the 11:55 flight that FC had already arranged for you?

Your right to ask for compensation. However that does not mean you are entitled to it. Many tour operators will not take responsibility for the behaviour of other guests and you still dont know if the rugby players were booked as a group or not. However, there are measures in place to deal with troublesome guests and this is a 3 strike rule that ends in an eviction. If TC or any other TO have recieved no other complaints or very few from a vast number of guests then you are also unlikley to get anything.

If the package was put together by TC's, then i would refer you to their booking conditions which states that should any guest have special needs or be disabled in anyway, they should contact their special needs department on the phone number that is shown. HOWEVER, IF you stated that there was a disabled member in your party, they should have contacted the special needs department on your behalf and completed a special needs form and faxed it back to them. If First Choice did not do this and your definatley advised them of the situation at the time of booking or prior to your departure, then you have a good case. HOWEVER, you may need to prove that this was advised to the consultant at the time of booking.

Do you know for sure they were Thomas Cook guests? Where they British or another nationality? Also, in cases like this, it is VERY VERY rare that 32 men will book a holiday all together at the same branch/time. You will probably find that whoever they booked with, they will have booked in groups of upto 4 at time, and with that sort of situation, no tour operator is a mind reader and would know that they are all travelling together

was it a first choice holiday or an airtours, thomas cook, sunset, jmc ?

right, ok so you advised them of this. Next thing, was this a First Choice holiday booked through a first choice branch or was it another TO's holiday booked through First Choice? Theres method in my questioning... bear with

Just to check with you guys, i vaguley remember reading somewhere that it would be a good idea to chase up the letter once its sent. I sent mine to the guy in bradford, would i be best chasing it up now? Cheers Sp00ks

Sorry i havent read all the post, however, did you actually advise your travel agent at the time of booking or at any point after making the booking that there would be a disabled party member and the level of the disability as well?