Getting banks to admit charges are automated in General Posted April 25, 2006 Wow i didn't realise this would be so readily admitted by the banks already. If only their legal teams knew what they were doing they'd go ballistic! -Remember if you're going to record phone calls and then use it later you have to have their permission to record them in the first place? -Yes I suppose you can use these letters to back up your case but they'd make a stronger argument if they're ones from your own bank. -Well done to everyone whos got these letters already!