HSBC Cock up wages in HSBC Bank Posted April 29, 2006 I work for RBS. Asked my manager more about it this morning. It was just a general fax we received yesterday, we get a good few of these a day with "important announcements" so unless someone came in and queried it we did nothing (as we had no idea who was/wasn't affected) I think the underlying message was to try and not annoy our customers. If our customers have a problem then do what we can but shift the blame to HSBC (Well it was their fault!) Unless the customers affected actually came to us yeterday i don't believe there was any manual intervention (ooh that old chesnut! ) involved and items would be paid or not as the system had already decided. If the customer came in to ask/complain about it we were to look back at the account to confirm there were regular monthly payments. Assuming everything was in order managers could authorise cash out, pay SOs etc etc and this is what they mean by "being sympathetic".