Yes, I did speak to James (the miserable so and so). They said 7-10 days for the cheque because they said they have to go through a verification process i.e. check my account to verify each and every charge I say they've taken. I can't quite believe they offered me over £3k before checking this first but there you go, that's ShAbbey for you.

Last Monday I received Abbey's defence to my claim which looked to be the standard blurb others have received and also on the same day I received an GOGW offer of £3200 as full and final settlement. I wrote back to them on 30th Jan saying I'd only accept their GOGW as part payment etc. etc. but I said in the letter that I would accept £5030 as full and final settlement (this is the total amout of charges they've taken from me over the years + my court costs - I'd be quite happy with this as a settlement at this stage, I'm not worried about the interest). Thinking there wasn't a hope in hell that Abbey would agree to this and that I'd have to go ahead and submit my AQ, as the AQ states that "all parties should agree directions wherever possible", I said in the letter that, whilst writing, should they not agree to a settlement of £5032, I'd like to bring to their attention the attached draft order for directions which I intended to attach to my AQ for the courts consideration. I asked for any comments they may have on this (this is the newish draft directions recommended on this site). Unbelievably Abbey phoned me today agreeing to the settlement figure I suggested - I can't believe it !!! They said a cheque would be 7-10 days but as I have to submit my AQ by next Tuesday I told them that I'd be sending it to the court by guaranteed next day delivery on Monday if I didn't receive the settlement by then (cleared payment in my account). They said they'd try and comply with this but if I did submit my AQ they'd refund the cost of me submitting the AQ. I'm GOBSMACKED. Is this unusual, Abbey don't usually agree to offers like this at this stage do they?

The moneyclaim online website is moneyclaim.gov.uk. The info to put in your claim can be found in the bank templates library. Good luck!!

Hi all, firstly I want to say how great this site is - I've had some financial trouble over the past few years due to various situations (family deaths, unemployment and husband's ill health), bank charges from ShAbbey haven't helped my situation but I'll be definately be donating to this site as soon I am financially able. The help and advice is brilliant!! I've spent hours and hours looking through the threads and found all the advice I needed to get the info on my charges (Abbey delayed as normal), info for my prelim letter, LBA and I'm now up to the stage where I filed my claim (via MCOL) on 28th Dec. Much thanks to everyone who posts (especially Karnevil) as I couldn't have got this far without all the info everyone has kindly made available. My claim was deemed served on 2nd Jan and Abbey have already acknowedged it and sent me a standard letter saying they will be submitting a defence. I've seen on this forum that other people have received exactly the same "we will be submitting our defence" letter which is very reassuring. Bring it on I say !! I've already started preparing for when Abbey's sumit their defence (which I'm sure they will) and when my AQ arrives and to be honest I'm quite enjoying this whole process (which is very strange because although I know the money I'm claiming shouldn't have been taken from me I'm not normally a complainer). Now I've finally had the time to post this thread I'll keep it updated for anyone in the same position as me because everyone elses threads have been so useful. Good luck everyone !!

Me again (sorry! ) FYI, if Abbey file an acknowledgement within 14 days they have a further 14 days (i.e. 28 days from the date your claim was deemed served) in which to file their defence, then the AQ's are sent out. I'm sure this is correct but hope some kind person on here will correct me if I'm wrong (pleeease!!)

Re: my post above, I should have also said that I also got a letter from the court today to say that Abbey had filed an acknoledgement of my claim so I'm sure you'll get the same any day now.

Hi Cross1217, I read your thread with interest as I'm in approx the same position as you (my claim was deemed served on 2nd Jan). I Just thought I'd let you know that I received exactly the same letter from Abbey as you did yesterday (the one in your post #27 which starts "We are in the process of reviewing your claim and preparing our response. A defence will be filed in due course". ) The letter I got was exactly the same wording as yours throughout so it's obviously a standard template. I haven't started my own thread yet (I've spent any spare time I have scouring this forum for hours & hours) but I'll definately do it tomorrow as it was so reassuring for me to see you'd got exactly the same letter as me word for word. Good luck!

Thanks a lot for your reply, that's a big help. Perhaps Abbey are just trying to confuse me (from reading other threads I think they do that a lot). I'm determined to follow this through to the end & will reply to the main address as you suggest. Cheers & best of luck with your claim.

Hi, I'm trying to claim back bank charges from Abbey & sent my prelim letter to them last week. I've received 2 almost identical replies from 2 different people in 2 different departments at Abbey both stating they're looking into my complaint and will write to me again within 4 weeks. I don't know which would be the best to reply to, can anyone help? The first letter was from Marc Winder, Head of Complaints and the second letter was from Antony Turbitt, Business Manager Banking Servicing. I phoned the complaints dept. & they said they are dealing with my case & don't know why I also received a letter from Antony Turbitt. The complaints dept. letter actually shows a contact number in England & the other letter shows the normal 08459724724 number so I think it would be easier to deal with the complaints dept as they'll understand me when I call. Does anyone know which department would be the best to handle this or shall I just send my reply to both?