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mrsfoot

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Posts posted by mrsfoot

  1. You may have had a claim had you done something right away. As previously said, he lied to the Police, but then you would have had to prove he had lied..which would have been difficult. It would probably been out down to your word against his..unless you have strict proof he had seen you in the time he said he hadn't.

     

    The stronger claim would have been using an old notice to evict you. There is the statute of limitation act, which means you must make the claim within 6 years. If you have cleared the arrears, and it is less than 6 yrs ago, you may have a claim. As said previously, if you haven't cleare them, I'd leave well alone! If you have, then give CAB a ring and ask a out times allowed for making a claim against the LL, if someone on here doesn't come along and let you know more on the time span.

  2. I thought as much. To be fair..the first bailiff was lovely...I spoke to him a few times after he had visited, and he hated Jacobs and their tactics. He no longer works for them as he "despised the ethics, or lack of", his words not mine! I think I have his number somewhere, I may call him and see if he wants to help get these leeches sorted.

     

    The second charge, when they knew about her condition, has incurred charges.

     

    Visit fee £24.50

    2nd visit fee 18.00

     

    Writing the complain letter tonight, so will update thread when anything is received back from them. Thanks again :-)

  3. Ok, so we have received one portion of the info. The first acct, had the levy, walking possession and visit fee. It also has a Sch 5 Head H fee included? Fees are as follows:

     

    Visit fee 1: £24.50

    Walking poss: £12.00

    Levy fee: £27.00

    Sch 5 Head H £24.50

     

    The last three fees are from the same date, the first from the day before. There was no levy paperwork included in the information, so I am unsure what possessions of hers they included.

     

    They are sending the current acct paperwork separately so will get that up ASAP.

     

    I wrote to the LA. The woman is away on hol but will deal with it on her return apparently.

     

    Now I know there were fees added, I will make the formal complaint, including their behaviour.

     

    Would it make a difference if they didn't know about the mental health issue when they first visited? Only because the first time they were told about it was after the visit and arrangement was made.

     

    What should I include in the complaints?

     

    Thanks again guys, your help is really appreciated :-)

  4. Thank guys..I really appreciate your help in this. Give me a mortgage co or bank and I can run with it...bailiff action has me confused and I just cannot get the information to sink in and stay in my brain!

     

    BN: thanks, I will get the figures from them as I have sent the Acme bailiff letter in today's post. As soon as I get the info, I will publish. I have checked all the paperwork and it looks like she hasn't kept anything of importance..hopefully they will adhere to the acme letter and produce what we are looking for.

     

    PT: I cannot find the Notice of Seizure...she is not renowned for keeping paper work safe *rolls eyes*. Would this be included in the info they send in reply to the acme letter? I do know they used a TV which was on HP, because I remember informing them they should take it off as it was not hers as such (she had only had it weeks from BH). Whether they did WIL be highlighted if they send the notice of seizure.

     

    Ell-enn: I made a formal complaint back in December 2011 to both the council and bailiff. The response drom the council was to wait for the complaint to be dealt with from Jacobs and then follow it on. Due to family commitments this was not followed up and so as soon as I get the information, I will make the complaints to DCLG, OFT and Head of Revenues.

     

    Below is a copy of an email I sent when she was harassed over the phone with regards to having two accounts. This was sent after the woman told her the mental illness was 'on demand'.

     

    Dear Neanderthal man or woman.

     

    I represent my sister, Miss XXXXXXXX and have had numerous correrspondance with you regarding her alleged debts.

     

    Are you retarded? Are you hoping to get IDIOT OF THE WEEK award at Jacobs...Bloody hell, with the level of intellegence there, it must be a hotly contested trophy!

     

    Do you really have nothing better to do than chase a client who is PAYING every bloody payment. I am furious..to say the least!

     

    The two accounts my sister has with you are up to date. Pease see attached a screen grab of her banking which show EVERY payment made. My sister has just had a 20 minute call from a colleague of your's where this issue was discussed AT LENGTH. In that call, a Jacobs representative, Christine, said only one debt was being paid. My sister gave her explicit details that a subconcious monkey would understand. Which are the SAME DETAILS I gave in an email DATED 02/09/2011 (which Christine agreed to seeing), which are the SAME DETAILS I gave to some other jobsworth who called last week. I will NOT be giving you the details again. If your SYSTEM cannot deal with TWO DIFFERENT ACCOUNTS, with TWO DIFFERENT REFERENCE NUMBERS and TWO DIFFERENT STANDING ORDER REFERENCE NUMBERS then I suggest you call the Scouts, because it is simple IT and math.

     

    YES There are two accounts, YES there are two reference numbers and bloody YES they are paid separately. UNDERSTAND? COMPRENDE? Maybe I should write all my correspondance in IDIOTIC, you might actually understand it!

     

    Further, Christine made a discriminative comment about my sister documented illness. NO, her mental health illness does not 'come and go on demand'. She is a manic depressive, on medication, under the Mental Health Team. Your representatives comment seems to devalue the PROFESSIONAL assessments she has endured. I ask you have Christine forward her medical certificates to Dr Bennett at XXX XXXXXXXXXXXXXX, as she is most interested in the slur your representative made against her judgement.

     

    DO NOT contact my sister again over this matter.. This is fair warning. Any more CRAP from your company then you can go and procrastinate with yourself. I will take this matter further for harrassment. YOU ARE GETTING PAID AFTER ALL. No Court in the land would agree that your company are not receiving the money owed, BECAUSE YOU ARE!

     

    Now, be good children and go and play somewhere else, because you have truly [email protected] ME OFF

     

     

    OK, so I wouldn't actually take that into a court, but it had some effect as they did stop calling her over the two accounts.....and it gave me a lot of pleasure lol

    Will update as soon as we receive the information. Thanks again guys

  5. Ah ok. I assumed the partnership involved you living together. I think you should still get an appointment with benefits advisor either at local council or CAB. They have the most up to date information, and will check to see if the 'new' 52 week rule was in place when you applied. I don't think the fact nothing has changed (I.e you still do not have the items) should be held against you. If you had received money for the item in the previous 52 week period, then you would not be able to claim for it again.

     

    I'm sure someone will come along and point you in the right direction if I am off the mark, but I guess the best advice is speak to CAB.

  6. Hi guys. Just a quick update.

     

    The local council wrote to my sister and said they had no responsibility over Jacobs. They gave the details of how much was owed, and it seems Jacobs have added £80 to each account (only one had a levy at the time) so I am not sure why £80 was added to the second. Plus, the £80 is a weird amount?? Anyway, my sister had a full breakdown. this had other consequences, but I ensured her £10 fortnightly payments were made by putting the money in her account myself.

     

    So, the monsters that are Jacobs have raised their ugly heads. It's been ridiculous over the last 11 months. A short breakdown is they kept writing to My sister, telling her she was in arrears with her account. This is of course a load of b..rubbish. She paid the original £10 per fortnight for acct 1, then paid £10 the other fortnight for acct 2. They wanted to join the accts together, even though they have separate acct numbers and ref numbers. I wrote to them on her behalf and told them it would not happen. I have replies from them telling her she remains in arrears..even though every fortnight the payment is made. We took a screen grab of her banking and sent that. A jobs worth called her and basically told her she 'had a mental health illness, which seemed to come and go on demand'. It took all my strength not to go to their local office and show her what a mental health illness is.

     

    Anyhow, eventually they 'agreed' to let her pay the two £10's (good of them). Now, she has fully cleared one, the one with the levy on her few possessions and is still paying her other £10 a fortnight. Today, she received a letter saying she needs to prove she is still on benefits, giving her 7 days to provide evidence.

     

    I am currently putting a letter together to email them. I want to know what I left to pay and whether there has been any levy for this second account (it is possible she let them in during her manic times and not remembered). I will update again when she receives a response.

  7. A CGG is given when a person, in certain circumstances need support. You can ask for the decision to be reviewed based on the fact you are now without a partner. Unless things have seriously changed in the last few months, if a separation occurs then a CGG can be paid (as long as you meet the other criteria of benefits etc).

     

    I would ask for a review. Make an appointment with your local CAB or Benefits advisor at your local council. If you fall under the mental health team, they can help you access this service.

  8. Just had a letter from these, informing mum her payments are increasing. Now, when dad was alive, it was all in his name. Over the winter 2011, they had gone into debit on gas. The DD was increased to cover this. When Dad passed, the account was in debit. They changed the name of the acct holder to mum and she is now paying the same amount as Dad was. Bear in mind, since mum took over the acct, the debit had decreased as its the summer and the gch isnt on as much.

     

    Can they increase the payments? What reason can I give to stop them increasing the payments...which, as she is on a pension, she cannot really afford? Should they have passed the debit over when Dad passed away?

  9. Update: Barclays has investigated and found they didnt mark the payments as "deceased" when returning. After another call to DWP they say they cannot prove who marked it as such. So, no one takes responsibility, but at least Mum is now classed as living and has received the back pay...which has stayed in her account!

     

    No compensation paid, as no one is taking responsibility.

  10. My brother part exed his car four years ago and took what he thought was car loan for new car.

     

    He is just arranging a new car and found:

     

    1. The previous loan was not a car loan, it was personal loan

    2. The current car loan included paying the old finance off. However instead of paying the finance off, the company kept the money, and just returned the car.

    3. Brother now has a VT on his credit file, even though he paid the finance off.

     

    He has paid the finance for the current car in full. This includes what the finance company was supposed to pay for his old car. The company who arranged this has gone broke so we can contact them to ask how much was added to the loan for clearing the finance.

     

    What would you do in this situation?

  11. Will do CitizenB x

     

    Erika: Thanks for your input. I will contact the DLA again tomorrow or ensure the claim has not been cancelled. Although the first time it happened I actually had Mum call them herself. They then released the payment again. When I spoke to them today, they knew about the previous error and said she would call the payment dept to ensure the payment was sent again. I will check later this week (It took 3 days last time).

     

    You are right though, it's not the money. My concern is how many other times has this happened and the person has not realised. Imagine someone getting a back pay of PC or DLA, who has a lump sum in the bank and doesn't do online banking. If theirs were returned, would they realise? The elderly and vulnerable could seriously lose out on this "unique error". I am waiting for their reply. I do intend on taking it to the press or Age Concern as I don't believe for one minute it has only happened to Mum. Anyone who has read my previous cases will know I am like a dog with a bone lol

  12. Hi all,

     

    I stumbled upon this website from a Google search and I've been reading some historic posts and it certainly seems like you've been able to help a great deal of people.

     

    Story is:

     

     

    • 8th June 2012 I was fired for Gross Misconduct because of "process, performance and brand".
    • I joined this business on the 27th June 2011 (2 weeks short of being there 1 year).
    • I realise I don't have any rights to sue my previous employer as I wasn't there for a full 12 months (even though they decided to may me in Lieu of Notice and had they served the normal 28 days notice that would have taken me past 1 year's service).
    • I simply want to clear my name of this Gross Misconduct so they can provide me with a proper reference and I can say that I have left on my own terms.
    • I do not want to work there again because I felt they were trying to get me out of the door and I have since found another job (I start tomorrow 10th July).
    • Will it weaken my case if I say I don't want to work there again? - Note I work in the recruitment industry which is very incestuous so even though they can't give a 'bad' reference I have already put down on my reference contacts for my new position that my reason for leaving them is "currently under negotiation".

    I have sent a summary (I had to send email from my iPhone as laptop died on me) of why I want to appeal (I can attach/send as private message if requested). They have since emailed me back asking for all reasons for appeal and that's why I'm now in an internet cafe to send them more detail, once this is sent through we will arrange to meet or deal with the appeal by phone/email (which is likely to be only option for me as I've already started at the new job)

     

    I have looked through Acas and also spoke to their consultation line.

     

    I'm wondering if there are any sample appeal letters or templates I can use to strengthen my case?

     

    Also I have since joined the Union but they won't support with a current case and with the company being a sales company I doubt any of my previous colleagues will want to get involved because it's very easy to lose favour within sales environments.

     

     

    • In short, the outline of my appeal is that the rule I broke isn't a written rule in the employee handbook or contract and that they didn't follow the process (didn't tell me I was going into a disciplinary meeting so I didn't have time to prepare).

    Many thanks for your help,

     

    Ed

     

    Hello and welcome!

     

    You cannot be sacked for breaking a clause which is not in the handbook or other publication. The problem here is, it is easy enough for them to put it in the publications (not saying they will). do you have copies of the handbooks and publications?

    You have done the right thing writing to them and giving your reasons for the disciplinary to be retracted. ACAS will expect this to be done. However, you may find it is out of the period of time your ex employer gives for appeals and greviences.

    Have they paid you your full notice? Did they pay you any notice? If they did and you were supposed to get a period which takes you over the 1 year, then you can claim.

    ACAS may still take your claim with it being just under the one year time period. Call them and ask!

  13. Why are we getting at the OP? A friend of mine was in a similar position. She was approached by the local council after leaving her partner. They did a similar thing, said she had lived there from A-Z, which she had. All the time her partner had not worked through physical illness, which she knew. He has claimed housing/council benefit, which she had no idea of. She had been paying the rent in their private rented house. She had paid the CT amount into his acct for him to pay.

     

    They parted on ok terms. She gets this knock on the door. Being a truthful person, like the OP, she told the truth. She did not "snitch", neither did the OP. she was asked questions, which she answered to her knowledge. She could have lied, but she would be as bad as the benefit cheat, because lets face it..that's what it is.

     

    The OP did the right thing. It is not our place to judge if she "snitched". It is not for us to tell her it was the wrong thing to do. Her ex made the decision to cheat the country out of money. He made the decision to lie and collect money he was not entitled to. It certainly is not the OP's fault and no one should make her feel that way. This site was set up to help people with consumer issues. At no point do we encourage people to help decieve. He had the money unlawfully, he should pay it back.

     

    OP. here are some answers for your questions:

    Yes, your ex may get a custodial sentence from this, depending on whether it is his first time or not.

    You do not have to go to court. You can call the authority and explain you do not want to go. Unless they get an order from the court, they can't make you go. They can just use your writtne statement. They will use other evidence (bills paid by you etc). They will also have other evidence, otherwise, why would they have contacted you in the first place?

    It is the responsibility of the person named on the council tax bill to inform them of changes (this is from someone who works in Council Benefit section) so you will not have it turned against you for not declaring it.

    It is the councils responsibility to find the evidence. You are part of that evidence, as it occurred when you lived with him. This is likely because you paid bills arising from his home.

     

    Lastly, do not think you have done anything wrong, because you have not. You were asked questions, which had you lied in your responses, you could have been in trouble. Well done for standing up and getting another benefit cheat dealt with.

    • Confused 1
  14. Much appreciated :-)

     

    Hi. I have recently lost my Dad too, so I send my thoughts and prayers to you. It's a difficult enough time without added hassle.

     

    My Dad died and left no will, only a small insurance policy (not enough to cover funeral). I informed all parties immediately of his passing. DWP paid a couple of payments into his and mums acct. then asked for her to pay it back. I was told on here that mum didn't have to repay it as it was in Dads name and it went towards the funeral. I wrote them a letter and mum got a call saying she would not be asked to repay it again as it was illegal for them to do so.

     

    If your dad left no assets (house is mortgaged so I am not sure who this will affect you) then you don't have to find the water bill. Like I said, I am not sure on the house transfer so someone else will be along shortly to deal with that for you.

  15. Ok, this is bizarre and I would love some pointers. Bear with me.

     

    Dad passed away in April. Mum changed the joint account over to single name, keeping s/c and acc number the same.

     

    June: Mum was awarded care component of DLA. This is due to kidney failure and being on dialysis. The amount was £400+. The DLA claim is purely in Mums name. The bank decided to return the money to the DLA. When doing her banking I noticed it and rang DLA, after confirming who Mum was, they told me the bank had returned it to them as mum had died! They re-arranged the payment.

     

    I called Barclays on Mums behalf. They were confused as to why it had been returned. They confirmed it was only in Mums name, confirmed the payment had mums NI number and told me it was a banking error. A manager then called me back. He said this was a unique problem, and he apologised. He said there was no marker on the account (which is normally placed on there for a death) and that there would be no issues. He asked if we wanted to make it a formal complaint. Thankfully Mum saw the funny side and said no, an error is an error.

     

    July: Today, on doing her banking, I see the DWP has repaid the money......and yet again Barclays has returned it. I called DLA who confirmed that it had been returned due to Mums death! After chatting with Mum she has asked for the payment to be re-sent.

     

    I called Barclays. Mistakenly, I had lost the notes from the precious call, so I dialled the regular number. I was told by the "telephony advisor" that mum "shouldn't be concerned as there is money in the bank". At that point I told him I was not having a conversation with him and he was to put me through to the dept I spoke to last week. After some fussing, he did so.

     

    Spoke to a woman, who was very apologetic, but couldn't understand why the payment had been returned. She has "escalated" it and someone will call me over the next 48 hours, or write to mum within 5 working days.

     

    Now my point is:

    It makes no difference how much my mum has in the bank, it is her money they have returned and had no permission to do so.

    Once is an error, but twice, informing the DWP that my Mum had died, is a disgrace.

     

    Mum is understandably upset. After losing Dad three months ago, she is struggling herself, so does not need this upset.

     

    If its "unique" why has it happened twice in the same account?

    I have made endless calls to DLA DWP Barclays, costing time and money.

     

    I have told the bank she wants compensation for the upset. Here is where I am unsure of the path to take.

     

    Do I leave it with the dept and let them deal with it

    Do I write a letter and make a formal complaint

    Is there anyone else I should make a complaint to

    What would be an acceptable amount to ask for

     

    I know my cagger buddies will help me, so any and all comments gratefully accepted x

  16. My dad passed away in April, on a Friday. We notified all benefits (state pension and attendance allowance) on the following Monday.

    Today, Mum has received a letter saying they had overpaid Dad (no details on what) and that she has to repay it.

     

    There was no estate left. In fact Mum had help to pay for the funeral as money is pretty tight.

     

    What bugs me, Mum is still waiting to hear about her state pension and tax credits, and they are not rushing it through, yet they are quick enough to ask for money they overpaid my Dad.

     

    Does anyone have any thoughts? Advice? I'm not clued up on the benefits for over 60's.

     

    Thanks guys x

  17. Hi,Wondered if I can get some help. Years ago I paid a deposit to a lettings agency which was then put into a tenancy protetion scheme. My rented property was subsequently sold to new buyers and I had a new tenancy contract direct with them, the lettings agents having nothing to do with it but I assumed my deposit was transfered from them by my old landlord to the new one.

     

    I've since left the property and on trying to get my deposit back the new owners have told me they haven't ever seen my deposit and know nothing about it. The lettings company still has it and on me asking for it back are being very akward about it which prompted me to check with the protection schemes.

     

    It also appears that my deposit was transferred out from the original TPS years ago and never put into a new one, as the TPS the lettings agents deal with have no record of me or the property. I assume if the lettings agents went out of business i would of lost my deposit? Isn't it a legal requirement that this money should of been protected or given back to me? I'm annoyed at this but am guessing aslong as I get it back that's the most I can hope for?

     

    Have you checked with all of the 3 schemes? Also, it is the LL who has the responsibility to secure the dep, not the Agent. If it has not been secured, you need to write a letter to the Agent and LL, enclosing copies of the emails from the schemes showing your dep is not secured with them and say you are giving them 14 days to return the dep. After the 14 days file in local civil court. Now, as long as they pay the dep back before the first hearing the LL does not pay the 3 times penalty. This action gives them a boot up the ass a lot of the time!

    There are letters in the threads to send to the LL so check them out, as they are written purely for this purpose.

  18. Well I guess our local council have got it wrong then...because my sister has been bk home for a while...and has her part of the rent paid for by local council. My parents get full council tax n rent benefit...the only rent + ctax paid is my sisters share.

  19. If a non dependant child returns to live at home and they rent their property then the rent is divided between the adults living there, as is council tax! I know this because my sister lives with my parents in the same circumstances as u.

    If you are looking for work then dwp will advise jsa not IS..as there are services you can link into wen on jsa but not on IS.

    My sister was left in a similar situation..she claimed jsa, but this was changed by dwp to IS wen she went for her appt...because her child was 8mnths with disabilities..so my original advice is correct, but it is your descion ultimately

     

    Thanks Flumps re job seekers agtreement re school holidays..I never knew that...always good to learn new things.

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