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frankiefrankie

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  1. I have a friend who was with me when she talked me into paying the deposit with a promise of still having the day to decide. I have phone records which will confirm that I told her I wanted to cancel BEFORE she ordered that hair (I'm 100% certain that she ordered after I told her I wanted to cancel) I have emails that state that she keeps hair in stock, can use it on different people, and only takes deposits in order to pay for the hair in advance. Since I tried to stop the process before she ordered the hair - I think a court will see things from my side. Especially if she's done this before. Can someone please help me draft a warning letter that unless she tries to resolve this matter that I'll take it to court.
  2. Can I also just clarify, that I am only really looking for help in drafting an initial letter giving her notice and warning her of court proceedings. Can anyone help me draft a letter?
  3. I've already asked her, as I said above. she said I can't have it unless she also fits it. I've asked her for the hair and assured her I won't be getting it fitted so she needn't worry about losing my business to someone else and asked for details of her supplier so I can return the hair for some reimbursement, she says no. Clearly she conned me into paying with the verbal promise that I could get the money back, and clearly the £100 far exceeds the cost of the hair. Furthermore, she ordered the hair AFTER I told her I wanted to cancel. It's not like I changed my mind either, because I made it clear I was unsure, and she told me I could make my kind up later and let her know. Clearly she just wants my £100.
  4. That wording is on her website, by the way, She refused to give me a copy of the "health questionnaire"
  5. I understand that, and the reason I'm questioning this is that she told me specifically that she would not order that hair until later in the day so I could have more time to think about it, as I told her I wasn't sure. When I first asked for a refund within ten minutes, I might add - she told me it was tough, she'd already ordered it. she firstly told me she would try and cancel the order. Then she told me she wasn't going to do this because the deposit is non refundable. All this conversation happened within 30 minutes of me leaving her. Also, she told me to begin with that she keeps a stock of hair and would only need to order mine if it wasn't in stock. So I asked her if she could refund me half and then use the hair on someone ele, or keep it in stock. She said no, called me a liar for claiming she keeps stock (I have it in an email) and said I ant contact her again. She won't even give me the hair she's ordered on my behalf, won't try and cancel the order that I'm not even sure she made, and in fact promised me she wouldn't, vie asked her if I can get mybusband to call her supplier and ask how to return the hair and what the cost will be to her so we can make sure she's reimbursed, she says no. The exact wording is "£100 deposit to cover the cost of the hair. The deposit is non refundable to cover the cost the hair" and then, in person she assured me, in front of my friend that she wouldn't order until later so I could think and get the money back. She has since told me that she got my message at 1.40pm, and that she ordered the hair at 1.50pm. I've clearly been conned.
  6. The only thing I put my name on was what she called a health questionnaire. It may have mentioned on there a non refundable deposit, but firstly, she got me to sign that as soon as I got there, long before she asked for a deposit and then whipped it away and wouldn't give me a copy, she told me to sign it to confirm that I'd told the truth about any medical conditions, and the whole time I was filling it in,she was distracting me, which I now believe was purposeful. Secondly it specifically said, and says on her website.. "this is to cover the cost of the hair" which as I was unsure about, she promised me she wouldn't buy until later on in case I had any issues. She pressured me into handing the money over saying she was going straight to do another consultation and if that lady paid up first I may not get an appointment. Then, as I was giving the money over, she told me that the hair wouldn't even arrive in the uk for another week, but when it comes into the uk, she'd give me a ring in a week - 10 days, but she was going away in 10 days.
  7. I was told recently that i need a hearing aid. I'm only 27 and I have short hair, so to cover it, and cheer me up a bit, I looked into getting hair extensions. I got in touch with a seemingly lovely lady who showed me pictures and told me about her hundreds of clients and that she also works in LA and is going there in a few weeks to do extensions. I went for a consultation in her 'big stylish show flat studio'. She told me that there would be a deposit of £100 to pay which would allow her to buy hair for me if she didn't have my particular colour in stock. Anyways, when I turned up, the alarm bells started ringing. There was no studio, I was in her living room with her big boyfriend in the room aswell. I was glad I'd brought a friend with me. She told me she was going to LA in 10 days to work. I sat down on a stool and she got me to fill in a medical disclaimer that I don't have psoraisis etc. While I was filling in the form she was pulling at my hair, looking at it, asking me lots of questions, and as soon as I'd filled inn the form, she took it away. I asked for a copy and she said I didn't need one because it's just a medical disclaimer. At the end, she asked me to pay a deposit, and I told her I wasn't sure because I needed to think about whether I could realistically wear long hair with my hearing aid due to the amplification of the sound of long hair brushing on against my ear and wanted to wait until my hearing aid arrived and was fitted before booking. She told me that if I waited, she wouldn't be able to fit me in before she went to LA and that the price would go up when she got back. I said again I'd need more time to think. She said that if I pay her the £100, she wouldn't order my hair until that night so I could have a few more hours to think about it and I could cancel before she ordered the hair. I paid and got a receipt. I asked her what day i would get my extensions fitted, and she said she didnt know when the hair would be back so would call me in a week or so. I went to my car and drove off, and immediately knew I'd made a mistake. I went straight back within 5 minutes of leaving and she didn't answer the door. I called her straightaway, no answer. I left her a message asking her not to order the hair that night because I needed to think. She sent me a text message half an hr later saying she'd already ordered the hair, and that the deposit was non refundable. She wouldn't give an inch. I asked her why she ordered it straight away, having told me she wouldn't, and she wouldn't answer me - just saying that if she gave me my money back, she'd be out of pocket. I offered to pay a cancellation fee, and asked how much it would cost for her to cancel or return the order. She wouldn't answer. She won't even give me the hair she claims to have ordered within five minutes of me leaving. She says that I signed a contract that the deposit was non refundable and that if she refunded everyone who asks she'd be out of pocket and that I need to understand she's running a business, and accept the fact that I can't get my money back. I told her that I will take it to small claims court if needs be and now she won't answer my calls, emails or anything. I'm sure I probably can't get my money back, but I'd like to try. I've used money claim online before, but I know I need to send her a warning letter first. Can anyone help me with this? Can someone help me draft a letter? Please help me. I'm even more miserable than when I got told I need the hearing aid now, and I feel like an absolute fool.
  8. Thanks for all the replies so far, the car broke down again a week ago, so I am SORN'ing it, and I am looking to get my money back from the dealer who sold it to me. i know any money spent on repairs is gone, so I'm looking for some help in starting a court claim. Do I need to send him another letter (an LBA) or can I start with moneyclaim? frankie.
  9. Hi Helen, I did not purchase my car in Bridgend, it was Surrey way. I had to travel a few hours to get it Out of interest, did the finance company take your car back in the end? How long were you without the use your car? (Since I take it you had to stop using the car to reject it?)
  10. Raydetinu, thanks for your comments - I know you think our case is weak, you ahve said so before, but to be honest, all I'm asking for here is help in drafting a letter, I'm not asking if anyone thinks my case is weak or strong anymore. In our opinion, we didn't act presumptiously. We had no choice but to pay £150 to be towed in the first place. In the second instance, when the car was at the Garage before being repaired, we called and managed to speak to the man who sold us the car. He gave us our policy details, and told us that the warranty company would cover us, as we had their top level of cover and if we had any other problems to call him again and he would sort us out. We called the warranty company, and they told us to get our garage to get in touch once they had diagnosed the full extent of damage. A few days later, whilst the car was being repaired (it took over a week for the work to be completed) the warranty company called us back and said they'd checked our files and we didn't qualify for reimbursement because we were only covered by the simplest warranty, and even if were comprehensively covered, they wouldnt pay out, as the cambelt had never been changed, and therefore the car hadn't been maintained properly. We then called the garage back, as the service book says the cambelt has been changed, but upon checking this, the corresponding service receipt makes no mention of the cambelt. We believe wholeheartedly that the man who sold it to us ticked that box himself to fraudulently tell us it had been done. Surprise surprise, the man at the garage never answered any more calls from us since that first time. Since the garage had already started work on the car, we couldn't stop it, and the garage needed to be paid. I can't see how this would be construed as acting presumptiously, but I am prepared to reject the car, or claim my money back - I know it won't be easy, I know he won't just give me any money, I know I'm not guaranteed to get anything back. I am prepared to take my case to a court, I have successfully claimed money from banks, credit cards, and PPI companies before. I am simply asking for help in drafting such a letter. If somebody can help me, please reply.
  11. Just to update, the garage looked at the car again yesterday - they've said that no more error codes are showing and that all appears to be in order now. I'm still not driving it, which is getting difficult now. I want to write and ask for payment towards the cost of the repairs I have had carried out to get it to this standard. Can someone help me to draft a letter? Frankie.
  12. Hi Conniff, These match up to the mileages shown on the certificates. Do I have to reject the car, do you think - or can I try and claim back the cost of repairs from him? Frankie.
  13. Really? I don't have anything in writing, but I have tried to call him so many times.. he doesn't answer to any of our numbers, and when we call anonymously, he waits as long as to find out it's us, and then he hangs up. It just gets worse and worse
  14. Update: Took car to garage today for diagnostics. They plugged it in and it reeled off so many error codes that it was impossible to pin down the problem. Needless to say, not all the error codes would have been problems it has now, but it was very clear that at some point or another, my car has had almost every fault going. They now say the best way to tell hat the problem is is to drive the car as usual, and bring it straight in when the engine management light comes on again. I'm thinking that the best thing I can do now is fix it up as best I can, claim back the money for the repairs from the man who sold it to us, and then part-ex the car. Can you help me draft a letter at all? I'd be ever so grateful. Even more grateful than I am already! Just gutted, because I really liked that car. It's a shame I have no faith in it anymore. It's just not reliable enough to take my children out in.
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