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  1. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. I have had a letter from Moneyclaim stating that HSBC intend to contest the full amount. Is this normal? Thanks, Em
  3. Thanks for all the replies. Had an email back telling me to resubmit my claim and let them know the old and new claim numbers and they'll issue a refund cheque. Just can't beleive how dumb I was!
  4. I can't believe how dumb I have been! On Saturday I filled in my form on the moneyclaim site only to find out today that I have listed myself as the defendent and the bank as the claimant! Is there a "failed the initiative test" judgement? Does anyone know how I can rectify this and do I have to pay the fees again? Thanks, Em
  5. I have worked out what the bank has taken in charges from my accounts and was writing up the approach for repayment when I realised that it says deductions and interest charges. Can anyone tell me if that means the interest the bank has charged me or the 8% that the speadsheet calculates? Thanks, Em
  6. I have recently begun proceedings against HSBC, using the template letters and following the methods given on this site. However, I have had a couple of responses that I am confused about and was wondering if anyone could shed any light on them. The first is a letter saying that they’ve received my letter and are looking into it, and one paragraph says that “’a manual intervention’ by HSBC staff may be required in a variety of situations including; account opening, dealing with correspondence or telephone calls, when deposits or withdrawals are made over the counter at our branches and from time to time during account administration.” I thought they were just trying to be clever – what does everyone else think? The second is that they have returned the cheque that I enclosed to cover the cost of supplying the information with a note saying that they are happy to waive the fee on this occasion. Is this normal? All thoughts and help appreciated. Em
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