I have the following problem: Where I work, we have a large private car park. In this car park I rent and have rented a parking space @ £60 a month for the past year, during this time I had the same car up until 06/10 of this year. However I then changed my car and notified the management. At the time I requested an ad-hoc permit display the registration number of the new vehicle whilest I had the number plate changed back to the private plate transferred from the old vehicle. HOWEVER It seems that the persons overwrote the old details entirely, losing the old registration number. I was not aware of this. I used the permit pertaining to the registration number of the vehicle while it was on the original plate and then switched to the permit pertaining to the correct plate upon re-registering with the DVLA. I went to collect my new permit for November on Wednesday - I noted that there was just one permit, containing the registration previously on the vehicle. I advised the persons in the office (including the building OWNER), who replied "ok no worries" and then wrote the correct plate on the receipt stub that they kept. I assumed they would update the database. Yesterday I therefore parking in *my space* and was amazed to find a clamp on my vehicle within a few short hours. I went to the office and complained, they stated that I had advised them of a new registration for *NEXT* month. I advised this was rubbish as when re-registering with the DVLA I could not tell when I would get authorisation to use the new plate and would not be driving around illegally on the old plate and pointed out that last month I received a permit for the old plate ad-hoc and they should not have overwritten the database with these details as I told them at the time that I would be switching back to my private plate. They claimed they did not know the registration number and never had - I have advised that I have had that registration for all but three weeks of the past year. They then pointed out their terms and conditions that any changes made to detail after the 24th of the previous month would not be made and would be carried forward to the next month, claiming that myself advising them that the reg was incorrect on wednesday (the 7th) was a notice of change and would not be made until december. I told them that the notification of the correct reg was not a notice of change, but a correction to their inaccurate database management. They refused to accept this. They then advised that the clamping was a third party contract and they could not do anything about it after the clamp was on anyway. I rang the clamping firm, hoping to reason with them as it was an office mistake, not anything I had done wrong. The lady on the phone seemed perfectly reasonable but when the "immobiliser" turned up, I was given one of two options, pay £130 or he was to tow the car away, at a further £150 cost. The immobiliser told me to take it up with the office, the office palm it off to the third party. Two parties passing the buck to each other in an endless loop. Needless to say, I am now £130 down when I have done nothing wrong. What can I do? Subnote - The clamp was one with a chain, which the immobiliser saw fit to wrap around my suspension linkage and front wishbone. I now have a knock from that corner and fear he may have damaged the vehicle (I saw how delicate he had to be with the very small amount of working space around the arches and front end of my vehicle, getting the chain trapped a couple of times, but being delicate because I was standing over his shoulder - I think he may not have been so when alone putting said clamp in place) Ben

Heya, Got this link off of a workmate as he thought it may be helpful to get some advice on an issue to which I have been subjected today. More details will be posted in the relevant forum Ben