Are you being harassed on the telephone by your bank or by debt collectors? in Debt Collection Agencies Posted July 19, 2007 Quick update! I have posted all of the documents off to the Financial Services Ombudsman now; I wrote to HSBC last Thursday (1 week ago now) telling them that I was going to do this and warning them about putting stuff onto my credit file. Since then I received a letter hurriedly pushed out (I think they sent it on Tuesday but dated it 13th July!) saying that they had received the documentation I sent (which was on 27th June) and would look into the matter within the next 30 days!! So I've copied that letter and sent it to the FSO too. They'll hopefully get the message soon that I am fed up. My friend tells me that the FSO will charge HSBC about £800 for the privilege of investigating their behaviour which is roughly about what they say I owe them now. So I think that serves them jolly well right!