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mamt35

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About mamt35

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  1. I did the resolver on Saturday. just to get the ball rolling. There is just no excuse, yes I understand the kind of 'automated system' but this was reported to them the same day as the first £936 was attempted (7 days after our supply went live) and then again 13 days later when they tried the same thing, then again 5 days later when we got an assurance that all was sorted and our 'normal' agreed direct debit would go out, then comes the numerous missed calls and threatening letters, nothing has changed, absolutely no excuse
  2. We gave reading after reading, time and time again...A complete waste of time
  3. Its been like this from the start, il attach the chart that shows the record. We are waiting for a 'correct' final bill, the one they sent us today still says £936 Below is one of the chat conversations, we were told definitely sorted.. .it wasnt, my bank stopped another payment and although they claimed we stopped direct debit and said we now had lost our monthly entitlement and had to now pay quarterly at a much higher tariff.. .my bank sent a text on 3rd of may saying, originator has cancelled direct debit Conversation with ScottishPower Started on April 22, 2019 at 11:03 AM London time (GMT+00:00) --- 11:15 AM | Md from ScottishPower: How can I help you with your Direct debit amount? 11:16 AM | *****: I was told it would be £76 a month and Scottish Power tried to take £936 a month 11:18 AM | Md from ScottishPower: I am terribly sorry for this let me check your account quickly 11:18 AM | *****: Ok 11:25 AM | Md from ScottishPower: I can see that amount was set on the Direct debit due to technical issue. I apologize for the inconvenience I I can assure you now that we have it set it up back to £86.00 per month now 11:26 AM | ******: that's good and can you let me no when that payment will go out so I can get my bank to hold the money 11:29 AM | Md from ScottishPower: Sure it will be 03.05.2019 11:29 AM | ******: ok thankyou 11:30 AM | Md from ScottishPower: Let me know if you need me to assist you further. 11:31 AM | ****** that's great for now thankyou for your help 11:32 AM | Md from ScottishPower: You are very welcome ! I hope I was able to help you with your query today. I'm closing this chat for now, if you have any query, you can initiate a new chat from your app and we will be happy to help. --- Exported from ScottishPower on May 17, 2019 at 09:59 AM London time (GMT+00:00)
  4. Hello After trying to get an issue resolved with Scottish Power, I am to 'stage 2' which says to use resolver. Has anyone used resolver for Scottish Power and was it a swift procedure with the desired outcome? Ive had a letter today about escalation and debt collector if £936 isnt paid in a week, despite promises that this was all sorted. Its been going on a month now. The first £936 was rejected twice by our bank, they sent an email after that saying we had lost the right to monthly bills and would be on a higher tariff quarterly one. we switched this week, (joined SP end of March, left this week)
  5. Hello, just thought I would update. The council have emailed saying they have asked Dukes for the files back with immediate effect, and will contact me regarding affordable payments. Thank you all for the helpful advice.
  6. The problem is I feel im short on time, I posted for info too late really, The MP is dealing with that side concerning the council/Ekservices. I do wonder whether they should have renewed the LO as such a long time ago, but dont know much about it. I have received a reply from Dukes, they have rejected my offer (as expected) and want just over £42 a week. They say the extra I said to consider (as not on their I/E) for home education expense are not as important as the debt they are collecting which takes priority
  7. https://www.google.com/search?client=firefox-b-d&q=ekservices+liabilty+orders if you click on the first link, the pdf for Canterbury, you'll see what they do
  8. The liability order was obtained when the debt allegedly occourred, see post #4
  9. There is no point ringing the council, the debts are franchised out (probably why the council didnt answer me), I found this out from the reply from MP, they have sent request to the private company (I think its called EKservices? shortened to EKS)
  10. Thanks for the replies, its so daunting with all the emails etc, have 2 lots going now, MP with council and Dukes. Hopefully will be sorted and if owed then a reasonable payment agreement. How do you find out exactly how much the original debt was, and how much is charges? I thought it was to ask for a breakdown, but as I showed in my early post, when I asked Dukes it just showed what I have on bailiffs letters, and dates. How do I find out the original amount?
  11. Im not even sure I owe the debt anyway that is being dealt with im sure this wouldnt of been the first time id heard about it if it was all as it seemed. why has this 'council tax debt' not been chased after before now? Why 12-14 years later? ps: Its not front garden im talking about its the back.
  12. Yes I know, but my house often has doors open, I really don't want all the hassle of looking over my shoulder. My house is my childrens place of education too, they go in the garden etc. As for the category, it says that unemployed people are to be considered in that category in the TCE
  13. We are already in the vulnerable catergory. im a full-time carer for my son (technically unemployed on income support with carers allowance) My partner is what is called 'economically inactive' at the moment, he has a back problem that made him unable to work (was self-employed in construction ) he is about to start a maths degree course with OU to retrain as a private maths tutor to the home education community. He gets no benefits . we are in the 'unemployed' category. My son adds to the 'complications' as he has high anxiety for anyone coming in (even family has to be well prepared for). Look, all I want is for them not to turn up, it would cause me more than its worth, my son would freak out at some strangers coming in and walking around. Ive made it quite clear to them this is my only wish where they are concerned, ive said all other areas are open for communication, email etc.
  14. Thanks for the replies The vulnerability is about them coming to the house with my son there, not the debt/payments itself, ive already told them that I am fully aware that I need to continue dealing with them until this is all sorted out. I am clarifying/disputing the debt with the council not with Dukes as I dont think they can do much about it their end anyway unless the council tells them to stop.
  15. I didnt contact the council in the end, just went straight to the MP that had helped me with the earlier issues. He is contacting the people connected with debt recovery at the council. I will report here what happens next. Waiting for Dukes to get back to me after I&E offer. I doubt they will accept it anyway. They have asked me for evidence of vulnerability, ive answered that asking what evidence they require as proof.
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