I have followed the correct precedure to claim back my bank charges and got the standard responce letters that most people are getting and so it went further......
My claim against barclays was issued on the 7th November 2006 deemed to be severed on the 15th and Acknowledgement was filed by Barclays on the 23rd Novemebr (they have untill 4pm tomorrow to entre their defence)
So why did I receive two identical letters from the same person saying the same thing yesterday, think they have got their nickers in a twist!! should I ring them play ignorant asking them what exactly do they mean by these letters at such a late stage? or wait untill tomorrow to see if they have got confused and they miss out on their deadline ?? any suggestions ??
The letters read:
Head Office Customer Relations
Tel 0800 282390 (Freephone)
Fax 020 7116 7563
8 December 2006
Re: Account number:
Thank you for your recent letter.
(the last letter I wrote to them was on the 1st of Novemeber LBA which they responded to on the 3rd November)
I am sorry you are unhappy with the charges you have incurred. Your comments are receiving attention and one of my team will contact you as soon as possible.
My I take this opportunity to explain that whilst we will endeavour to respond to you within timescale outlined in your letter, we cannot guarantee that we will do so. Sometimes it does take longer to fully investigate a complaint However we do aim to find a solution within four weeks. If we are not able to do so, we will always write to you explaining what is happening. A full report or an update on our progress will be sent to you within eight weeks.
Please refer to the enclosed leaflet which provides you with a more detailed explanation on how we will deal with this matter.
Should you wish to discuss this matter further, please do not hesitate to contact us on 0207 11 6 4561 or via Freephone 0800 282390.
Head of Customer Relations
Barclays Bank PLC. Authorised and regulated by the Financial Services Authority.
Renktered in Fnnland. Renistered No. 1026167. Recistered Office 1 Churchill Place, London E14 SF11’. 1595 (06/05)