In February this year I purchased a Used Citroen C4 1,6 Diesel Exclusive from Lookers Liverpool as the car had very low mileage (8,000 Miles) and came with all the extras. I drove the car back home to Surrey and loved the way the car drove and the comfortable ride etc. A couple of days after using the car I had occasion to switch on the Heated Rear Screen only to discover that several elements on the screen were not working. As the car still had over a year of manufacturers warranty I booked the car in with Citroen London West as they were the closest dealer to my employment. At the same time I ordered a second key as I had only been supplied one key. I was told that the previous owner had only supplied one key and they would write to him and try to obtain the missing second key. I also asked for the seat belt warning system to be checked out.
I collected the car and was told that a claim had been submitted to Citroen UK for the new Heated Rear Screen and they were checking the correct operation of the seat belt warning system with Citroen Technical. One week went by and I was told the rear screen would be renewed under warranty and the seat belt warning system would be sorted when the two year service was due.
The service was carried out but I was informed the screen was on "back order" and the key I had ordered had been lost by the parts department.
It is now Mid-September I have owned the car 7 months and despite the car going back to Citroen London West on 6 occasions I still have not had my new key, Heated Rear Window renewed. The trim panels for the tailgate have not been refitted and the rear parcel shelf is not secure.
I have spoke to Citroen UK Customer Services twice and lost count of how many e-mails and phone calls I have made regarding my complaint. I even wrote to the dealer principal and never received a reply.
I should point out that I work in the Motor Trade myself and I am totally disgusted with the way I am being treated by Citroen and Citroen London West.