You know, it was over a year ago so you could well be correct. So what now, do you think?

You are, of course, correct, emotion got the better of me.

I guess you would think that I would.....but I do agree with BF. I don't suppose it matters....but I get the feel that there is spite in the way they have dealt with me. By the way, I have today asked the question re Ts and Cs and the digital purchases.

Understood. Yes, there was a ruddy plastic bottle - this was not sent in the same package. They did receive the camera and refunded me for that but they seem to not understand that the plastic bottle has nothing to do with this issue?

I really would like to keep these two separate, please.

I will ask.....but they are not very helpful when it comes to answering questions. I really would like to keep these two separate, please.

In February this year, Amazon closed my account. I received the following email: We have closed your Amazon.co.uk accounts. If you had open orders on this account, those orders were canceled when we closed the account. Any digital content that you purchased with this account is still available to you. To access the content, click the “Manage Your Content and Devices” link on the Your Orders menu on Amazon.co.uk. I queried the fact that being as I couldn't log in to my account, the media on Amazon (films) and audiobooks from it's sister company, Audible, were no longer available to me. I then received the following email: I am sorry to hear you have been unable to access your digital content. I have contacted the relevant team for information on how your films and audible books can be accessed and I will follow up with you once I have heard back from them Then a week later I received this email: Regarding your digital content, I'm afraid we won't be able to assist in accessing that. Instead, I will process a full refund for any digital content purchased. I will follow up within 3 - 5 business days to confirm this has been done. Then this: I wanted to let you know that we have compiled a total for your digital purchases to be refunded. The total amount to be refunded is £68.85. We can process a refund to any payment card that is associated with your Amazon account. if you can confirm the last 4 digits of the card you would like me to make the payment to, i will make the necessary arrangements straight away. I thought that once purchased, any media is actually yours to keep?

Hello everyone, I will try to summarise my issue: Ordered a small thermal camera and an 'add on' to an iPhone thermal camera from Amazon in November 2019 Returned both as poor quality a few months later using their own return labels and carrier of Hermes. Upon querying why I received a refund for the camera but not the iPhone attachment, I received an email from Amazon stating ' After some emails between us where I ask for proof of this 'plastic bottle' as I could not believe that something of that size could possibly have replaced the size of the small iPhone attachment, I received this: Hello, Ever since then I wasted my time battling this by email, Live chat, etc. for both proof of the bottle and / or my refund, to no avail. I have explained that I used their own choice of return but they would not be moved Please can I ask what I can do now?

Exactly right. I didn't ask for refunds, I just told them that I no longer have access to them being as they have cancelled my membership. They did exactly the same with my Audible account and I made LOTS of purchases there. Not sure how I feel about it but there were loads of audiobooks that I wanted to listen to that I had bought.

Oh and now I have the specific order number, I can now find all communications / emails on this matter which helps massively. A query - I have been refunded for all the digital purchases that I made but have not been given access to them - I was under the impression that if I 'purchased' them, then they were mine? Worth starting a new thread on this one?

Hi. That summary isn't far off but I haven't forgotten your original request to start a new thread with a bullet point list summary which, now I have my records, I will do today. I apologise for this thread taking a tangent but at least I have the data that I need. I certainly did email Amazon yesterday to explain about the codes (annoyingly, I have to use a work-around as the email from the data team invites you to reply to their emails but when you do, you get an automated reply saying how it doesn't accept incoming emails). Re the donation, it shouldn't depend on a result, all the help I receive is worthy of a donation anyway. I will make another one when I win. Oh and now I have the specific order number, I can now find all communications / emails on this matter which helps massively.

Received my USB from Amazon today - LOADS of info on there all on spreadsheets. The info that I was after is there but lots and lots of shorthand code. Worth reporting to the ICO as they are supposed to supply explanations of any codes, etc? Also, can I make a donation by bank card or has it got to be Paypal?

Hi, just a quick one to say that I am so very impressed with your determination. Keep it up!!!

Indeed. I had to specifically ask my former employer for the audio recordings of an accident meeting that they 'forgot'.

Already sent the letter. The reason I ask is that I find it curious whether an organisation is being deliberately obstructive. Can you help with question 2 that I asked: 2. Has the DSAR template changed then as I used it with a former employer years ago and it definitely mentioned internal emails, etc?

Because I want to know whether this is right or wrong from them to aid future issues. It's just a question.

OK, thank you. I will say this though - I will try re getting the account working but I have asked many times and they are more adamant than Adam Ant. They hate me Re 'which toilet paper', I just want to be 100% sure on things as I want to do it right. History has taught me to ask the questions that other people may think are unnecessary but they sure are necessary to me!! I'm not asking for pity but facts are facts - I make mistakes and can't help it other than checking with people. P.S. two questions: 1. No harm in me sending the email address they ask for? 2. Has the DSAR template changed then as I used it with a former employer years ago and it definitely mentioned internal emails, etc?

This

With the greatest of respect, I think most people would have ‘turned’ at that. Look at what I wrote - I DID follow the advice and when he gets frustrated he starts on me. I followed his advice and yours and I’m not frustrated at the way things have turned out with Amazon but I am determined. He offered me the link and I simply explained that it didn’t / won’t work for me. Amazon have shut me out - that’s just how it is. No need to talk about ‘craigten crap’. Who wouldn’t have responded to that??

And, if you’ve read the thread, you’ll see that Bankfodder advised me to do a DSAR. What do you want??

Listen mate, it was you who told me not to go through with Amazon’s own route for data, I simply followed your advice and now face difficulties. Now you get frustrated because your new proposed route of using Amazon’s own route doesn’t work for me as I log in.

No, the link is asking me to log in, I cannot do that as I’ve been banned from Amazon. I’ve been advised on here not to go via their portal and go the route we know that works. I.E. the DSAR. in the past, internal memos and emails were included in a DSAR, has something changed? Also, are they messing around by asking for my email address?

I have asked many times. Ultimately, I have no choice but to send an DSAR, which I have done, twice. Result; they have not sent it. I’m no expert but I think you’ll agree that they do not need my email address in order to process a DSAR. Hi, here are the email (mine in bold): Hello, We have closed your Amazon.co.uk accounts. We took this action because you have consistently asked us to issue refunds or replacements for a large number of your orders. While we expect the occasional problem with an order, we cannot continue to issue refunds or replacements to you at this rate. If you had open orders on this account, those orders were cancelled when we closed the account. Any digital content that you purchased with this account is still available to you. To access the content, click the “Manage Your Content and Devices” link on the Your Orders menu on Amazon.co.uk. If you would like to appeal this decision, please reply to this email to reach an Account Specialist. Our Customer Service team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter. Sincerely, Account Specialist Amazon.co.uk www.amazon.co.uk Hello. I would like to appeal this decision. Please provide details of what I need to do. Thank you, Hello, As we informed you earlier, we have closed this account. We took this action because you consistently asked us to issue refunds for a large number of your orders. While we expect the occasional problem with an order, we cannot continue to issue refunds or replacements to you at this rate. After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our site. Any digital content that you purchased with this account is still available to you. To access the content, click the “Manage Your Content and Devices” link on the Your Orders menu on Amazon.co.uk. Sincerely, Account Specialist Amazon.co.uk www.amazon.co.uk Hello. I asked you how to appeal, as your email offered.. Please provide details of how to do this. All the best I think the thing that frustrates me is a while ago, when I received some 'warning' emails, I always replied to ask them to state exactly what I had done wrong, which items they mean, etc but they never did. Yes, I did return a lot of items, but boy do I buy a lot too. In 2020.....I don't know for sure but over 20? Gosh I bought some stuff, too though. Not small things either. Hope this makes it clearer.

As you pointed out on Page 1 of this thread, their way is a limited offer. You say that your data was there? This wouldn't have internal emails, memos, etc. I can't log in as I am no longer a member.

But that’s the thing, I can’t log in, can I? Also, I was advised on here NOT to use their own method? Two issues there.