Not given a reason... simply says "Your claim for contractual interest is noted and denied"

The fee for a claim of that amount is only £30.

OK, so this is the first time I have written my own court claim! Could I have comments on the below to see how good/bad it sounds with any suggestions.... Thanks! I know I shouldn't be able to claim costs, but for such a small amount, surely this is reasonable? 1. Claimant purchased two tickets for event “Faithless” in Sheffield via seetickets.com website on 11/11/06 for event on 31/3/07 for total £59.80 including £4.80 transaction fee reference XXXXXXXX. Tickets were to be delivered Special Delivery 2. On 15/12/06 claimant was informed by email the event had been cancelled and rearranged for 6/4/07 a date when claimant cannot attend due to other commitments. Tickets had not yet arrived. 3. Claimant phoned defendant on this day to cancel tickets, was advised only £54.80 would be refunded, a call back was promised by defendant to discuss but did not materialise. 4. Claimant suggests refund of £5 less than original cost is a penalty unlawful at common law as service of issuing tickets has not occurred and has written to defendant who has denied this. 5. Claimant requests refund of £5 plus reasonable costs incurred in contacting defendant of £2.50 plus court fees.

OK, so I've received a letter from DG today... basically they are offering me full refund of all charges (got that offer ages ago) PLUS 8% interest and court fees. Oh, and they are still asking for payment to be kept confidential. DG/HSBC/FD if you're reading this - THE LONGER YOU TAKE TO SETTLE THE MORE PEOPLE WILL FIND OUT ABOUT IT... and THE MORE YOU WILL LOSE! They have denied my claim for contractual interest. Very very standard letter written as if I still have an account with them, and ignored many of the points I made in my previous letter. Think I will continue to pursue them for the lot. Whatever happens I'll be helping as many people as possible to claim back from them!

Thanks buzby, that's what I thought too. It's going to be an expensive fiver for them to defend in court! All of my disputes at the moment seem to be over £5... but they do add up!

Studentindebt, I think you are missing the point. I'll explain it as another example... say you buy something on the Internet, a PC maybe. They quote you X price for the PC including VAT. It takes them a couple of weeks to build the PC and by the time they ship it to you, the chancellor has put the VAT up by 1%, which may put the price up by £5. This isn't the fault of the PC manufacturer, so they email you and say they will take another £5 from your card in a week's time. How would you like that? You have no choice in the matter, they just help themselves to an extra fiver of your money. Wouldn't you be a bit annoyed to say the least? Surely they should ASK you to pay, yes they could refuse to ship it until you pay, but they should at least ASK and not just help themselves? Maybe you would prefer it if it came from another card, or if they waited until you get paid at the end of the month? The reason I haven't made a fuss with Jet2 is they currently owe me 2 return tickets anyway, so I don't want to lose them for the sake of a fiver - and the fact is, they have their fiver and I have my ticket, on this occasion it's not a problem for me, unless I don't fly in which case I will be annoyed, but I brought this up on the forum to help others not only myself.

Just a pretty basic one... I had tickets for a concert booked last Oct for 31st March. The tickets included a £5 "booking fee". I received an email from the booking company (seetickets.com) a couple of weeks ago, saying the concert has been postponed until 6th April. I'm unable to attend then as I'm already on holiday, so I asked them if I could cancel an get a refund. They agreed, however said my £5 booking fee would not be refunded. To cut a long story... I wrote to them disputing this, saying it's either a penalty (unlawful as common law) or for a service which I haven't received (bear in mind I never ever received any tickets). They have written back saying the service is for "booking the tickets with the venue and keeping me informed of changes etc". This sounds like a con, as they can re-sell the seats, or of course make up concerts they later cancel and keep all the booking fees! I know it's only £5, but does anyone have opinions on whether I should pursue it?

I would still say this is dodgy ground, £261 for an extra 4 nights sounds like a lot - it's in the order of £60 a night - which would get you a reasonable double hotel room on it's own. The trouble with this is you have chosen to go elsewhere, not been forced elsewhere by BMI. Whilst the whole situation is far from ideal, and I appreciate the extra stress caused by your husband's condition and BMI's failure, the fact that you accepted an alternative flight within an hour could be deemed as an acceptable resolution to the problem. If you had accepted the other option of a later flight via Madrid, compensation in line with costs would have been more reasonable (I appreciate there were limited seats, but if you were offered you could have accepted). All I am saying is that if I was in that situation, I wouldn't expect the airline to cough up extra costs if I chose to go somewhere else; although I am surprised their goodwill offer is so poor. I would suggest you write again saying how disappointed you are with their response, maybe that you chose them as you thought they were a reputable airline with good customer service, and you are looking for them to restore your confidence in their airline so that you don't feel the need move your business next time. I really wouldn't expect cash compensation, and legally I don't think you'd have a leg to stand on, but a more generous and perhaps unrestricted flight voucher could be in order.

That would be an option, but then I'd look like a right p*ick when I turn up at the airport and have to pay it again (they would probably cancel the booking anyway!)... I pretty much only ever book the lowest airfares anywhere, and probably cancel (or to be more accurate, just don't turn up) for approx 20% of flights I book. This may sound ridiculous, but I would rather throw away the odd £20 fare occasionally than not book it while it's cheap and end up paying 5x as much! My main point is this £5 is a risk I did not choose to take on, so if I don't fly I will be looking at claiming that back at least - don't know what Jet2 will think of it! There could be thousands of others out there having to reclaim bank charges this week thanks to Jet2 doing this though. I have never ever come across a company giving only a weeks notice to take money that's never been agreed to - where would they have drawn the line?

Well, they've now charged my card with the £5 I never agreed to! No-one got any thoughts on this? I've certainly not seen another thread on it...

The big question is what were your £261 out of pocket expenses for, and what is your argument for them paying? Yes they made a mistake about the flight, but your contract would have only been for the flight and no extras, so the fact that you chose a substandard hotel isn't really their fault - you could of course take that up with the hotel! Also they offered to get you to your original destination on the same day - if you'd taken this option I would have expected them to cover extra meals and perhaps a taxi to your hotel, but nothing that would have been £261.

Marbles seem to have a 3 stage response. 1st letter offer = 0, 2nd letter offer = half, 3rd letter offer = full amount. I did this and got 100% which INCLUDED contractual interest (added about £200 to my claim!)

They are being very [fill in the blank] now. You will be able to claim it back, if you win or they agree to it etc. I'm in the same position but am a couple of weeks behind. You must get it in the the court in time, or FD will win by default.

No you don't have to have a solicitor... just be well prepared!

Hi Stephen I'm in exactly the same position as you now, except my claim is under £1500 so I won't have to pay the £100 fee. I'm going to wait until the last day to file the defence and expect DG to come back with an offer before that.

OK, so FD have now filed a defence... have been sent an AQ by court and it's been moved to my local court. No response from my voicemail on 22 Dec, so I wrote to them this week with another breakdown, they received this on Weds but I've heard no more so far. Think I'll hang fire on the AQ for at least a week to see if I hear anything further before continuing with this. Oh, and their defence was all but useless, it went on about charges for setting up overdrafts and that it can't be a penalty because it wasn't a default charge (so they have instantly admitted charges for defaults are penalties!)... will perhaps put full details later but their main defence was based around the fact that the charges were for a service. On a separate note, I also got a letter this morning from Marbles (who are also part of HSBC group) offering a full refund, INCLUDING CONTRACTUAL INTEREST (16.9%).

I think you may be a bit confused. You say the bill only shows 400 mins for next month (2nd Feb), but mins for next month (2nd Feb-1st Mar) can't possibly be seen before 2nd Feb (you could change plans by then, for example, and get more or less minutes).. the 400 mins on 2nd Feb will be the mins to be applied to your bill that will be produced at the time (so the first 400 mins of usage which appear on your 2nd Feb bill will not be charged). If the worst comes to it, they will credit you the extra amount you were billed, not just add 400 mins onto next month, but I think you will probably be OK. PM me if you want anymore help on this.

Can they do this?! I have a booking with Jet2 booked back in November, for travel in March. Taxes are being increased by the government which, fair enough, is beyond their control. I have now received the email below which basically states Jet2 will be helping themselves to the extra fiver from the same card I paid with in 5 days time. Can they do this? Fair enough, if I still want to travel I will have to pay the £5 - but surely I should be ASKED to pay it and they can't just take it? What if I don't have the £5 in my account, or I need it for something else? Or if I had several bookings/passengers it could end up a considerable sum. Or if I have decided I don't want to travel - no problem I lose what I originally agreed to pay but not the extra £5! Does anyone know what the legalities on this one might be? Dear Passenger, Re: Booking reference XXXXXX On 6 December 2006 the UK Government announced that Air Passenger Duty (APD) was to increase from £5 to £10 per departing passenger on each flight flying from a UK airport from 1 February 2007 onwards. As you may know, this is a mandatory increase in tax, imposed with virtually no notice by the Government, or consultation with the airline industry. We now have the task of collecting the additional tax from all our passengers flying from a UK airport from 1 February. For ease of reference please find below relevant extracts of Article 4.2 of our General Conditions of Carriage. As you have a flight on or after this date, in order to avoid congestion and delays at the airport on your day of travel, we are contacting you to advise that in approximately 5 working days time, we will debit the payment card used at the time of your original booking with the amount of £5 per fare paying passenger in respect of the above booking reference. Please be assured no payment fee will be charged. We may contact you again with a similar notification regarding any later flight bookings you may have during 2007. Yours sincerely, Customer Relations Jet2.com Extract of Article 4.2 Taxes, fees and charges Any taxes, fees and charges imposed by government or other authority, or by the operator of an airport and in effect on the date of travel, whether imposed directly on the passenger or payable by us on the passenger’s behalf or in respect of the passenger’s carriage, shall be payable by the passenger and are in addition to the published fares. The taxes, fees and charges imposed on air travel are constantly changing and can be imposed after the date of issue of your itinerary/receipt. If there is any subsequent increase in a tax, fee or charge, you will be obliged to pay it.

Is the valuation really acceptable? They will usually offer you less than they are willing to pay out first - at least that's what happened when I had my car nicked. First offer was £3k, I said it was worth £4... without delay they increased the offer to £3.5k. Got to be worth a try to push for a bit more.

I've claimed at the authorised O/D rate.. my claim is much smaller than yours but has still nearly doubled the claim as most of my charges are 5-6 years old. I will however now be charging them for every letter and phone call as they are timewasting by asking for the same info over and over again at every stage. I'm hoping they will miss the deadline for filing a defence as their solicitors didn't even seem to be working yesterday!

You can't add it to the MCOL - you will need to post a copy to the court. I'd suggest you send another to FD as well, or their solicitors will use it as an excuse to delay things even further.

It's 28 calendar days, but thats from when it was deemed served, not from when they acknowledged. It's deemed served 5 days after you filed it (I think), so basically add 33 CALENDAR days from when you filed.

I've tried to claim it, they wouldn't budge before MCOL stage, so have filed. At the moment they're playing awkward and asking for repeat info which I've already provided. Will keep my thread updated with progress!

Letter from DG received asking for breakdown of charges!!! NOT HAPPY! I have provided these to First Direct THREE times. Called them and got voicemail (obviously paid enough to take today off), left a polite but very firm message saying I have already provided this info, and will use this ridiculous request as evidence of them being unreasonable and asking for additional costs from them. I await a response!

You can't start judgement unless they don't respond within 14 days of the claim being deemed served... or 28 days after if they acknowledge and then don't follow it up with a defence.