This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Well - here goes nothing. I have a claim reference number, I have asked for the charges back by telephoning their customer realtions line (number found on here - thanks people), and am following the request up with a aletter too. Belt and braces approach. They refunded £76 out of £533.05 on 20/3/06 - and now I'm asking for the rest of the charges from the last 6 months. You never know - you don't get if you don't ask. Community Legal Services advised me to use the terms priority and non-priority creditors, as the bank is a non-priority creditor that has caused me difficulty with priority creditors - rent, food, utilities etc. I will keep you posted as to the outcome. All I can say is - thank you to everyone who has posted info to this site, and to the owners for hosting it etc you are all stars. :)