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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

AnimalMagic

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Everything posted by AnimalMagic

  1. AnimalMagic
    This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. AnimalMagic
    This topic was closed on 2019-03-08. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  3. AnimalMagic
    This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  4. AnimalMagic
    This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  5. AnimalMagic
    This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  6. AnimalMagic
    Application rejected by magistrate. BG rep unable to explain alleged debt.
  7. AnimalMagic
    It's already been past the CEO. Perhaps I should start attending church to take it higher I think though, given that the last BG Rep went to the trouble of visiting my home about a week ago to read the meter, and was shown that no gas was owing, it is now very much into the realm of fraud and harassment...
  8. AnimalMagic
    Just had another letter from BG - they're going for another warrant of entry... No other correspondence...
  9. AnimalMagic
    It was a BG rep who was at the court. BG rep stated that he wasn't able to apply for a warrant if no gas bill was outstanding. In other words, they cannot apply for a warrant for warrant fees or debt collection fees only. There must be at least some gas bill outstanding... The (mis)information provided by site team member dx100uk in post #29, implying they could collect warrant fees, is wrong, or at least misleading...
  10. AnimalMagic
    Warrant was withdrawn when I showed up at court to defend...
  11. AnimalMagic
    Yes. Huh?
  12. AnimalMagic
    If you know anything about this you would know that they don't supply anything before the hearing other than a letter demanding payment. They have applied three times for a warrant. The first I was not notified. They withdrew after I contacted the CEO. The second they withdrew on the day, after I attended with documentation showing I had paid. The third is the one which is about to be heard. A bank statement showing payment to BG for the full amount demanded at the previous warrant hearing. There does not appear to be any dispute that this has been paid. The amount this time is different and smaller than that previous amount. I also have a gas bill which shows zero gas was used in the interim.
  13. AnimalMagic
    I'm lost as to the relevance. I have a hearing in a few days and need to have a response... Please...
  14. AnimalMagic
    Might not be what...? Not as far as I know - never had an online account with them. The outstanding amount demanded previously, added up to the gas bills that were in dispute. This was paid, so there cannot be any amount for gas used in the current sum. No further gas was used in the interim (as shown by meter readings), so I can only assume these are charges for the three warrants they have attempted to obtain. However, the fees specified for a warrant times 3 don't add up to the amount.
  15. AnimalMagic
    I can't. A couple of months back I paid an amount demanded by BG when they issued a warning that they were going to obtain a warrant, even though I had already previously paid (this is being dealt with separately). I informed them of the payment by various means and got an acknowledgement that they had received the notification. Nonetheless I attended court and found that they were still applying for a warrant. It was immediately withdrawn. Soon afterwards I started getting calls from Indian sounding gentlemen (and I use that word generously). I repeatedly told them nothing was owed and to stop harrassing me. After several weeks I received a letter demanding over £400. This is a different amount from the previous attempt. No Gas has been used in the interim (as shown by meter reading), so I can only assume it is debt collection fees.
  16. AnimalMagic
    Can Gas Supplier obtain a Warrant of Entry for Debt Collection Charges Only? It was my understanding that they could only obtain a warrant for actual gas usage, not debt collection charges... All Gas usage has been paid for and we have proof of payment. Any references to law/precedents would be appreciated...
  17. AnimalMagic
    Local Court claims they have no record of a Warrant of Entry against my property... Maybe that's why I wasn't informed of the hearing...? I can't apply for a set aside without a reference to the case, which BG won't supply... Think maybe it's time to get the press involved...?
  18. AnimalMagic
    The first word of my previous answer was no. This referred to your question. BG replied to all emails, so they cannot deny they received them. On the advice of others, I've also emailed the CEO of BG. I'm seeking the documentation which they relied on for this warrant. Once I have that, I think my case will be made.
  19. AnimalMagic
    No. I do not give out my bank account information, especially not to foreign call centres. They had my BG account number as a reference on all payments and this was sufficient to connect the payments with the account for the last 12 years or more. They would not explain why this was insufficient now... I asked for proof that the payment had been returned, they stated they didn't have any proof! If they had've supplied proof, my bank would have traced the payment FOC. If they can't produce proof that the payment was returned to me, then they have lied - there would be documentation from their bank showing this. The account was in dispute. They are in breach of the administration of justice act, pursuing a disputed debt. It's not as if I shut the doors and ignored their letters... I'll be digging out the correspondence tomorrow, but I don't see that the date has anything whatsoever to do with this. They should've let the ombudsman deal with it, or at least allowed me the opportunity to defend.
  20. AnimalMagic
    That isn't what I've been told. I have been told the reason you do not get any notice of hearing is because they don't want people turning up to defend. They were told repeatedly that I had bank statement to prove, yet I haven't been given any opportunity to defend this. Not sure what the date of the bill has to do with anything... It's the fact that they went ahead and obtained this warrant without allowing me to respond. If I had've been able to defend, they would never have got the warrant. Seems a bit coincidental that it happened just before christmas with few working days in between. Had to phone quite a few solicitors before I could find one prepared to talk - they're all out at Christmas parties! .
  21. AnimalMagic
    Don't have the date to hand, but there was quite a few of exchanges of emails before putting to the Ombudsman. That was a few months back. There was a visit from a debt collector beginning of Nov - I told him it was with the ombudsman. That was the last contact I had before this letter. The original debt was I think £100-150, now they've added hundreds in fees.
  22. AnimalMagic
    The bill was paid by bank transfer setup 12 years ago. I refused to give them my bank details, partly because I was talking to an Indian call centre. I told them that my reference number was on the bank transfer and that should be sufficient. They failed to explain why they would need my bank details. My response was to ask for proof that the payment had been returned (as they claimed). They said they had no proof. This is why it went to the ombudsman. They claimed that someone had 'accidentally' closed their bank account and as a result the payment was returned to me...
  23. AnimalMagic
    Are you with BG? I did not get a chance. If they had've followed the CPR, I would have had the opportunity to show the proof to the court...
  24. AnimalMagic
    Not as yet. There isn't time, their letter says they will attend my property on 11th Jan 2013 to install a pre paid meter. Right on the Christmas period when everything is closed... I have emails in which I have repeatedly stated that the money is not owed. I also have an email which they state they don't have any proof that the money was refunded. They also marked my credit file as owing them money, when they admit they have no proof that the money was refunded - I have no record of any refund on my Bank Statements. They also claimed they had removed the credit file entry, yet I checked 10 days after they claimed this and the entry still showed as owing. This credit file entry prevented me from changing providers earlier in the year. My complaint with the ombudsman was seeking compensation for the defamation.
  25. AnimalMagic
    I've already done that. They couldn't advise anything. Their role is voluntary and BG are free to ignore them. I've also spoken to BG who say the can't (read won't) stop the warrant, so it seems I have little choice but to seek a pricey injunction. Note this is a dispute. BG claims I haven't paid the bill, I have proof that I have. They claim the money was sent back to me, but when asked they stated they had no proof that the money was refunded! Despite this they have defamed me and now this...

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