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alexgash

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About alexgash

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  1. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  3. I've got a situation that I need a bit of advice on. I took my car in for an MOT (Mitsubishi FTO), went off into town and returned 2hrs later to find out it has failed and get this they had managed to have an accident! The guys in the garage had taken it upon themselves to take my car out for a test drive, forgot to secure the bonnet and BANG! bonnet flies up causing lots of damage. Am I able to claim compensation and if so how do I go about it? cheers
  4. The Black Donkey Strikes again!! Just received this letter in response to my Letter Before Action Received letter today Dear Mr XXXX Thank you for taking the time to contact us about your account I understand that -You feel that the charges you have incurred are contrary to the Unfair Terms in Consumer Contracts Regulations 1999. -You are unhappy with the amount of charges you have incurred as a result of being overdrawn and from returned items. -You have requested that all charges incurred should be refunded for the past 6 years. When you become a cus
  5. Sent off Letter Before Action Yesterday, Recorded Delivery. We'll just have to wait to see what happens now.....
  6. Received letter today Dear Mr XXXX Re: Account Charges for Overdraft Excesses and Returned Items Our 'local' branch recently asked us to investigate your complaint. I'm sorry that you feel we've let you down. I understand that -You feel that the charges you have incurred are unlawful. -You are unhappy with the amount of charges you have incurred as a result of being overdrawn and from returned items. -You have requested that all charges incurred should be refunded for the past 6 years. When you become a customer, we give you details
  7. Cheers Alan, Postman has been today with a Special Delivery for me so I'm thinking its what I'm wanting. I'll have to wait till tomorrow to see now........
  8. Have spoken to a lady on the phone just chasing them up (who was very nice) and somebody will call me later today. The letter was the one out of the library but was not sent recorded delivery. It is all on file with them though as I had a request for my passport through and a letter comfirming that they had received it on 13th of April. The 40 days ran out Monday (from the original letter) but as this was a Bank Holiday I have allowed a couple of days grace (am I too kind?) Thanx
  9. Please help, sent letter to A+L on 22nd March and now 42 days later I am still no nearer getting my DPA request. Received letter on 13th April stating that they had received a copy of my passport. As I understand it they have 40 days from my initial contact to process my request. Can somebody please advise me as to where I go from here. Thanx
  10. Got the DPA request through and statements last Saturday posted off standard approach letter on Thursday and received a letter off my branch manager on Saturday morning saying he'd passed my concerns onto relevant department and somebody would be in contact within 5 days.....
  11. DAY 28 OK took the letter in person to the branch and requested a receipt off the Customer Advisor which she gave me. They now only have 12 days in which to get my request sorted out.
  12. I'm going to send a letter to my branch informing them that they have 14 days left from my initial DPA request, how's this? Dear Sir/Madam ACCOUNT NUMBER: xx xx xx xxxxxxxx Further to my letter dated 21st March 2006 and subsequent telephone calls on 3rd of April and 10th of April 2006 I still have had no written correspondence from yourselves. You have by law 40 days to comply from the date of my initial letter and as of today, you have only 14 days left before I go to the Information Commissioner with a complaint to get this matter resolved. yours faithfully
  13. Ok. Just got off the phone to my branch asking them what was happening with my DPA request. The assistant informed me that they had faxed off my request to the DP Team and somebody should have got in contact with me. She also told me that there would be a charge for the request of my statements (which I knew) and asked the blatently stupid question of have you not got them? I explained that I enclosed a cheque with the letter for £10 which would cover the cost. Her reply was 'I'll chase this up for you and give you a ring back tomorrow morning' we shall see...
  14. Ok so now it’s DAY 18. I am pursuing Lloyds and A+L. So far this has happened. Last Monday (27th) received call off A+L asking why I wanted the Data Protection Request as this was not necessary and would cost me £10 and that I could save this just by requesting statements and nothing else. I informed them that they had already cashed the cheque and I was expecting all documents within 40 days still. I was then told that the cheque had been credited to my account (when it clearly stated the purpose of said cheque in the letter!) and they admitted this mistake. I received on Friday a Proof
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