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JK

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About JK

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  1. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. This topic was closed on 2019-03-08. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  3. This topic was closed on 2019-03-08. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  4. just got another letter from A & L ....... Basically reads as follows..... You contacted us recently regarding charges made on your account. I have now had an opportunity to review why the charges were raised and have also considered your comments. I can confirm that the charges have been applied correctly in line with the Terms and Conditions of your account, and as such, I regret I am unable to agree a refund on this occasion. I appreciate you may be disappointed with this decision, but please be assured our charges are in line with those made by other financial organisati
  5. Thanks for all your tips and info has been very helpful and reassuring, to update I have signed the letter and sent it back on Friday, I needed the money and thought that the letter in court prob wouldn't add anything more...........but................... Today on checking my account online (hoping to find the £211 in it) I have found that I have had another 2 charges applied- total of £50 out of the account and to add insult to injury I am currently 10p overdrawn because a debit of £5 went through yesterday and also yesterday i was able to withdrawn £20 leaving me 10p in the red!!
  6. Hi - i'm sending you 2006 T&C , I've scanned them not sure how well they will turn out- if you want a p'copy let me know and I can send it.
  7. I have recieved a letter from the A&L in response to the £211 court claim I have started- could you have a look at contents below and let me know if you think i should sign copy of this letter or not as it is requesting? I have sought successfully to claim charges bank before on this account but was offered the settlement (for similar amount) in full over the telephone. I'm a bit reluctant to sign my name to anything which might be used againist me if they decide to apply the excessive charges to the account again..... any advice/help greatly received! Dear...... In respect of y
  8. I have a letterfrom the Halifax dated 24th August which I received the 26th August assuring me that i would receive full settlement (including court fee) in 5 days. I still haven't recieved a penny. My account is closed with Halifax so I was expecting a cheque. My dead line for settlement is 19th Sept. What should I do?? Have others had similar experience?
  9. I have a letter dated 24th August which i received the 26th August assuring me that i would receive full settlement (including court fee) in 5 days. I still haven't recieved a penny. My account is closed with Halifax so I was expecting a cheque. My dead line for settlement is 19th Sept. What should I do?? Have others had similar experience?
  10. Just got letter today from Jonthan Palmer, Customer Relations Manager @ Halifax confirming that 'without admissions of liability Halifax will be reimbursing me- total amount of charges + court fee' I should have the money in five days- and in true Halifax fashion they have included a nice little blurb at bottom of letter telling me 'ultimately the account is my responsibility and that they will withdraw my account facilities if I have any charges in future'- I won't.............I haven't had an account with them for years (!)- Ultimately because they wouldn't stop taking money o
  11. JK

    Full settlement!!

    ooops- no! Am shock/celebration mode after the letter and not thinking straight!
  12. JK

    Full settlement!!

    Just got letter today from Jonthan Palmer, Customer Relations Manager @ Halifax confirming that 'without admissions of liability Halifax will be reimbursing me- total amount of charges + court fee' I should have the money in five days- and in true Halifax fashion they have included a nice little blurb at bottom of letter telling me ultimately it is the account is my responsibility and that they will withdraw my account facilities if I have any charges in future- I won't.............I haven't had an account with them for years (!)- Ultimately because they wouldn't stop takin
  13. What a nightmare!! Have had the claim form returned three times due to irregularities....... For anyone filing a claim in NI you will need an additional form because the company you wish to take to court is based in England. I am hoping that this next posting will be third and final…… will keep you all posted!
  14. Sorry for the delay in replying- but yes things are moving along nicely..... if you can call it that!! Indesit are point blank refusing to replace one appliance regardless of the fact it has broken down over ten times (and is incidentally currently out of action!) They say its a Domestic and General issue as they are our insurance company. I have spoke to Domestic and General and they tell me that Indesit need to request a replacement. D & G only have one record of a call out for the machine (!) I am aware that on two occasions that service engineers have recommended
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