o2 have taken the best of what the competition provide and improved on it. This was helped by their acquisition of Be, as a great deal of the infrastructure was already in place throughout the country. Add to that everything is UK based - in Glasgow, and available on a freephone number 24/7/365. One good thing about the broadband service is that if you choose a higher speed package than 8 meg, a line test is done 10 days after connection to ensure you are getting the higher speeds, if it transpires that you are not o2 will automatically reduce the price of the package to that of the speeds you are getting.

SOGA covers your phone, if your phone model was out of stock and with no due date for coming back into stock you should have been offered a different model

The PAC code must be used within 30 days of issue otherwise it will expire and the account remain active. A port takes no more than 2 working days, following a recent ruling from Ofcom, and by next year 48 hours.

o2 are aiming to get their kit in 95% of the exchanges by the end of May, with the rest by end of year.

After your 3rd replacement went faulty, you should have been offered the option of a brand new handset of your choice. This is o2's return policy; someone, probably in the returns department, has been fobbing you off. I would also get o2 to credit your account with the fees paid for postage of phones 4 & 5 (the current one).

Chances are that the response was faxed over just before 5pm on the 28th day.

I'd be very surprised if it was the timing chain, these aren't scheduled for adjustment on a service until 100k. The more likely cause of the noise is the auxiliary timing belt tensioner located at the bottom of the engine block drivers side. These are known for failing at around the OP's mileage, the tensioner dries out causing a rattle that's more pronounced at idle speed (sounding like a diesel). Mine lasted until 78k. It is a quick 15 min job to replace the tensioner - remove wheel and splash guard, take belt off (turn tensioner clockwise) undo mounting bolts and replace. Cost of parts: Pulley Assy Tension £73.79 + VAT Auxiliary Drive Belt £13.92 + VAT Shipping £5.00 + VAT Sourced from www.fordpartsuk.com The other possible source is the inlet manifold swirl plates, but IIRC this was rectified by the 04 plate.

With no response having been received, this is putting you in a very strong position with your claim. ET's look very unfavourably on non responses by the respondent and there is every chance you will get a judgement by default. Please keep us updated with developments

It is true, over the past few months all consumer accounts have been moved of the business billing system. Prior to this there was no problem in transferring consumer to business.

Not strictly true, Business accounts are held on a totally different system which is incompatible with the consumer billing system. Even retention staff do not have the ability to change a consumer account to a business account either in name or in tariff.

For consumer accounts you cannot do a transfer of ownership. The OP would have to terminate their consumer contract and then take an new business contract, one reason for this is that business accounts are held on a totally different billing system to consumer.

How long have you had the phone??? If it is within 28 days then a doorstep swap should have automatically offered and a new replacement sent. Outside of 28 days the policy is refurbished phone, most of these are simply unused returns under the 14 day cool off period but old phone has to be returned first. The policy for receiving the old phone before replacement is due to the potential for fraud i.e get another phone and flog it. It is possible to get a doorstep swap after 28 days but you will need to argue it with returns as these are the only people who can authorise this. Normal customer service/upgrade/retention agents cannot do this, sometimes this is really annoying that we can't offer this especially for customers with circumstances similar to yours.

It is 28 calendar days

I would send a letter, by Special Delivery, addressed to Dr Paul Golby Chief Executive Officer E.On Uk Westwood Way Westwood Business Park Coventry United Kingdom CV4 8LG The email address used to be [email protected]. Sent a test email to that address which so far hasn't bounced back. If that bounces try [email protected]

Have they actually billed you on the correct supply meter or have they been using the reads from all of the meters across the whole account. There is a possibility of incorrect reads on incorrect meters. Given the urgency of the situation you need to be speaking at management level and also contacting energywatch about the metering and billing. From the info you've provided to date, this sounds like a complex query and one which needs to be resolved. If you are still listed as a 3 phase supply (which it sounds as if you are) there is a large scope for errors to be made. From experience this type of query takes time to resolve as your supplier will have to rely on getting information back from the MOPS for your area and may involve several site visits from the MOPS.

Just a quick question to OP, how many supply numbers are showing on your bill, also how many meter serial numbers?

Your current supplier should be able to get that info for you, especially as you are attempting a change of supply.

Yes meters are supposed to be read once every 2 years, however I did come across instances where this did not happen. No actual reads on a customers acc for over 2 years and this was backed up by MOPS who also had no reads. As the OP has now stated that they have 3 meters on an ex(?) 3 phase supply, it is important to ascertain the following information: 1. Are all the meters active 2. Which meter is registered to the account as being the single phase supply meter. 3. What reads have been used for this meter. 2&3 would need to be done from E.On's end as this will need to be cross referenced with information held by MOPS. Another question now would be is the OP on a domestic tariff??

The due date was given to you on your earlier letter 08/03/08. Billing for the arrears and current consumption is correct as if paid this would give you a clear account. It is the arrears that they will be more interested in collecting but current usage is added so that the arrears do not start building up again. In their last phone call yesterday they have given you 14 days to bring the account in order, this means that if the arrears and current usage have not been cleared you can expect to receive a doorstep visit form one of their external collection agents to attempt to recover monies owed. The next stage after this would be warrant.

@ queeniebuttercup There are a few tariffs which show as 18 month contract term on 2 of the systems used for upgrades but 12 month term on the main billing system - this is a real PITA both for the customer and the agents who are aware of this discrepancy. If you are lucky you will get an agent who knows these tariffs, or an agent who will cross check on the billing system and override the upgrade system. If not you will fight an uphill battle to get your upgrade. Not ideal for the customer. We have been told that this will be corrected sometime this year!!!! Also mistakes can be made at the point of sale, your contract may state 12 month term but you are placed on an 18 month term. In this scenario proof of contract would be required. @hughes690 Two systems are used to check returns. The billing system can be anywhere up to 72 hours behind, the other is supposed to be updated in real time. The policy of not refunding until the handset has been confirmed as returned is correct for the obvious fraud reason. However there are instances where the returns systems don't get updated for whatever reason; in these circumstances proof of delivery (recorded or special delivery) should be accepted as this can be verified over the phone during your call. You shouldn't have received 2 phones as although your original choice was out of stock it would have been placed on back order at the distribution centre, and the agent you spoke to should have known this. Also agents are provided with daily stock updates.

They will go for a warrant approx 14 days after the payment due date. I would suggest that you contact the collections dept and offer as much as you can afford on this date but stress that you will also be querying the consumption on the account.

Nothing wrong with what the OP was offered this was over and above what the store needed to offer, I was merely pointing out the difference between best before and sell by dates to the OP

Unfortunately a supplier only has to ssend notification of increase within 30 days of the increase taking effect. This can either be before the date of change or after. If it is after then you should be given the opportunity to change supplier and be billed at the old rate up until the date of change of supply. Most decent suppliers will notify you before the increase.

Firstly check that your "catch up" bill runs from an actual read to the read you gave them. Secondly, you should see a lot of different figures if they have rebilled correctly over any price changes. If you are going to go down the meter accuracy route then there are several steps that you will need to do before a meter accuracy check will be arranged: You need to take daily reads over a period of 7 days You need to list all appliances used and for how long (don't firget your light bulbs!) This information will be used to compare expected daily usage with actual daily usage if there is a large discrepancy then you will be charged £75 to have a check meter fitted. An appointment will be arranged to fit the check meter in parallel with the service meter - initial reads will be taken (check meter starts from 0). Twoo weeks later another set of interim reads will be taken. Around week 4 another appointment will have been arranged to remove the check meter - final reads taken. All the reads are then sent to your supplier's consumption query team who will then verify if there is a meter accuracy problem. A meter is allowed to read between 5% slow and 2% fast. If the meter is found to be outside the tolerance range you account will be re-billed accordingly, so you could end up with a larger bill as worse case, and the £75 refunded. A further appointment will then be arranged to change the existing service meter. If you are still on an old mechanical meter, it is rare that these go out of tolerance and are 99.9999% reliable. Shame the same cannot be said for the new digital meters which are prone to failure and damage from power spikes. If you have missed more than 3 DD payments it will be difficult to arrange another payment plan as you would be classed as a very bad payment risk. You won't actually get cut off as your supplier will fit a pre-payment meter with the debt already set. Ideally you do not want this to get to the stage where your supplier requests a warrant of entry as this will add at least a further £150 to the arrears on the account (not including any locksmith fees).

Coffee has a best before date - this is the date, before which, it will be at it's best. It is not illegal to sell products past their best before date. Sell by dates are a whole different matter.