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I decided to give her one last try on the phone. She basically said the data held in statements is only held in the statements, not in any sort of database. She said the only way to access the bank charges info would be to request statements. She then told me to contact the Information Commissioner if I was unhappy with that. So I'll be doing that later. Thanks for the help guys!

I already told her that over the phone though.

Dave, she told me the information is only held in statements. She also said I can't request statements through the DPA, so I'd have to pay 12 x 6 x £ 5 = £360 for a copy of them. How shall I proceed with this?

This was in reply to my DPA letter from the library....

Ok I have an update... I received this letter, in reply to my last letter sent (listed above) Dear xxxxxx, Thank you for you recent letter which has been forwarded to this area by xxxx as we are responsible for Data Subject Access requests. Under the Data Protection Act you have a right to see what our organisation holds about you, this is known as Data Subject Access Reques, which entitles you to be told if any personal data are held about you. This information should include what sort of data we hold, the purposes for which the data are processed and the type. Appl

I sent this letter to my Clydesdale bank manager: They replied saying that 6 years of statements would cost me 360. I've replied with this more formal letter: Does this letter sound ok? Also, has anyone had any success with the Clydesdale Bank yet?