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bennett290

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About bennett290

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  1. I recently purchased a fancy dress outfit for my daughter online. The supplier took payment and confirmed delivery would be within 3 - 5 days. 10 days later i call and they tell me they don't have the item in stock and won't have for another 2 - 3 weeks. However they have already debited the money from my account, and i have recieved no notification of it being out of stock. Can a supplier legally take money from somebodys acount for something they do not even have??? Any help welcomed!!
  2. Not even sure if this is the right place to ask but.. My partner pays for her contact lenses by DD, We were on our holidays and Specsavers tried to take the DD without enough money in the account to cover it.. This was our own fault so we accept the charges. We imediately paid a cheque into the account, However Specsavers then less than a week later tried to take the DD again before the cheque had chance to clear and without giving us any prior notice. Can they do this?? The direct debit Guarantee states "If there is a change in the amount to be paid or the payment date, the pe
  3. Not even sure if this is the right place to ask but.. My partner pays for her contact lenses by DD, We were on our holidays and Specsavers tried to take the DD without enough money in the account to cover it.. This was our own fault so we accept the charges. We imediately paid a cheque into the account, However Specsavers then less than a week later tried to take the DD again before the cheque had chance to clear and without giving us any prior notice. Can they do this?? The direct debit Guarantee states "If there is a change in the amount to be paid or the payment date, the pe
  4. Phew o.k thanks.. Things seem so complcated but here goes!!
  5. ??? Don't understand what you mean... Sorry, but i'm a complete novice, After reading some of the other threads i am wondering if i am going to be able to follow this through to the end as it all seems sooooo complicated. I really want the money back that they owe me but don't want to get so far into it and realise that i'm in over my head.
  6. Was thinking that myself. at least that way i have a Name to deal with rather than an address..
  7. Hi It came from Jeremy Blake, Customer service recovery centre, Andover, SP10 1RE Thanks
  8. I know its been a while but finally got myself organised... lloyds have sent me letter today saying Blaa Blaa charges are fair blaa blaa like any buisiness we do make charges..... Basicaly 2 pages of your not getting your money. I am now going to send my letter giving them 14 days to pay up. Do i send this to the person i recieved the letter off or do i send it to 125 Colmore row where i sent my original letter to? Thanks Ben
  9. Letter Sent Recorded Delivery!!! Do I Just sit and wait now?
  10. Hi all, I finally plucked up the courage to start reclaiming the £700 Lloyds owe me. Not sure why i am scared to set the ball rolling, they didn't appear scared when they kept skimming £30 at a time out of my hard earned cash. Anyways heres where i'm at. 21/02/07 Sent Letter along with £10 Cheque, requesting list of charges 15/03/07 Recieved List of Charges Worked out £691.27 inc interest owed to me. 21/03/07 (today) Going to post office to send letter requesting payment in full. Here we go!!!!
  11. Could somebody please tell me the best address to send my Preliminary approach for repayment too??
  12. Well i've been through as much of the forum as my brain can take and it looks like i'm about to start the ball rolling!! I'm owed £420 + 114.97 with the 8% interest. I've just printed off my Preliminary approach for repayment letter and will be posting recorded delivery tomorrow. Here goes nothing eh!!!
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